Troubleshooting
Reporting Problems to Your
•Try to determine the general area within the software where you think the problem exists. Refer to the appropriate reference manual and follow the guidelines on gathering information for problems.
•Document your interim or “workaround” solution. The cause of the problem can sometimes be found by comparing the circumstances in which it occurs with the circumstances in which it does not occur.
•Create copies of any Internet Services or other trace files that were active when the problem occurred for your
•In the event of a system failure, a full memory dump must be taken. Use the
Chapter 9 | 277 |