7-2 A-61662 October 2011
Problem solving Occasionally you may encounter a situation with your scanner where it
may not function properly. Use the chart below as a guide to check
possible solutions to help you resolve the situation before calling
Technical Support. If a problem persists after reviewing the problems
and possible solutions below, turn the scanner off, unplug the power
cord and call Technical Support.
Symptom Cause Remedy
Installation/Setup/Connectivity
Found New Hardware wizard
appears when connecting with
USB on a PC that has already had
communication established with
the scanner.
The USB cable was unplugged
from one port on the host PC to
another after communication had
been established with the scanner
using the original port.
Move the USB cable back to the
original port on the host PC or
complete the Found New
Hardware wizard.
Kofax errors displayed on host PC
when attempting to install and use
the USB connection with a SCSI
card installed.
Presence of the SCSI card
conflicting with the USB function. Uninstall the SCSI card from the
host PC.
Error Message Possible Cause Possible Remedy
Self Test Error Messages
Feeder Table Fault The stack of documents in the
feeder table is too heavy. Remove some of the document
weight from the feeder table and
power cycle the scanner.
Internal Communication Fault The control processor has lost
communication with one or more of
the following: imprinters, sensor
processor or the control panel.
Cycle power to the scanner. If the
problem persists, contact
Technical Support.
Bad or Missing Front Camera The front (top) camera is not
communicating. Cycle power to the scanner. If the
problem persists, contact
Technical Support.
Bad or Missing Back Camera The back (bottom) camera is not
communicating. Cycle power to the scanner. If the
problem persists, contact
Technical Support.
Front and/or Back Imprinter Self
Test Failed An imprinter was detected and
enabled, but is no longer
communicating.
Check that the cable is firmly
connected and not damaged.
Sensor Fault One or more sensors could not be
calibrated. Check that paper was not left in the
transport at power on, and that the
sensors are clean and not blocked.
See Chapter 6, Maintenance.
Bad or Missing Control Panel
(Front Panel) The scanner’s control panel is not
communicating. Cycle power to the scanner. If the
problem persists, contact
Technical Support.