Troubleshooting

5 Troubleshooting

This chapter contains explanations on the following topics:

General Guidelines	5-2
Print Quality Problems	5-3
Error Messages	5-6
Clearing Paper Jams	5-12

If a problem cannot be corrected, contact your service technician.

5-1

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Kyocera FS-C5200DN, FS-C5300DN, FS-C5100DN manual Troubleshooting

Contents

FS-C5100DN/C5200DN/C5300DN Contents Specifications Glossary Index Computer Interface Legal and Safety Information Regarding Tradenames Typeface Trademark Acknowledgement License AgreementsMonotype Imaging License Agreement Open SSLeay License Copyright 1998-2006 The OpenSSL Project. All rights reserved Original SSLeay License This Software is Provided by the OpenSSL Project AS isPage Compliance and Conformity Interface connectorsAbove warning is valid only in the United States of America Safety Information Laser SafetyLaser Notice Radio Frequency TransmitterPage Safety Instructions Regarding the Disconnection of Power Cdrh RegulationsOzone concentration 2004/108/EC, 2006/95/EEC, 93/68/EEC and 1999/5/EC EN ISO Canadian Department of Communications Compliance StatementDisclaimer Energy Saving Control Function Other Precautions Installation PrecautionsEnvironment Power Supply/Grounding the Printer Other PrecautionsHandling of Plastic Bags Precautions for Use Other Precautions Conventions About the Operation GuideConvention Description Example Personal injury XixPage Machine Parts Machine Parts Components at the Front of the Printer Components at the Left of the Printer Internal Components Paper Transfer Unit Paper Ramp Duplex Unit Envelope SwitchComponents at the Rear of the Printer Operation Panel Handling Paper Handling Paper Paper Specifications SpecificationGeneral Guidelines Paper Availability Size Product Weight Minimum and Maximum Paper SizesRecommended Paper Letter, Legal Hammermill Laser Print 90 g/m² 24 lb Selecting the Right Paper ConditionComposition Paper Sizes Basis Weight Paper Weight Equivalence TableBond Weight lb Europe Metric Weight g/m² Smoothness Paper Grain Moisture ContentOther Paper Properties Special Paper Paper Type to be Used Paper Type to be Selected Transparency Labels Postcards Slide the envelope switch to envelope mode and printEnvelopes Thick Paper Colored PaperPreprinted Paper Recycled Paper Coated Paper Paper Type Indicators Optional paper feeder PF-510 Paper Weight Duplex Path Feeder PF-510 Feeder PF-500 Paper TypePaper Source Paper Type Optional Paper Loading Paper Loading Paper into the Cassette Paper Guides Release Lever Loading Paper into the MP Multi-Purpose Tray Exhausted, the pointer will go down to the level of empty When printing on transparencies, feed the sheets into Printer one at a timeIf the paper is considerably curled in one direction, for Paper in the opposite direction to counteract the curl Paper stopper Printing Operation Printing Operation TCP/IP, TCP/IP IPv6 settings This is mandatory to make the settings effectiveChanging Network Interface Parameters Network Press U or V to select On or Off as the setting for Dhcp TCP/IP TCP/IP IPv6 On RAStateless Off DHCPv6 Off ?Off Security TCP/IP IPv6 Password NetWareAppleTalk On IPP Off SSL Server Off IPSec Off NetWare AppleTalk On ?On IPP On AppleTalk SSL Server ?Off IPSec On ?OnIPSec Security Level High Security Level Adjust/Maintenance Adjust/ Maintenance Print Network Status Page ?Printing a Network Interface Status Installing the Software in Windows Installing the Printer DriverClick Install software Express Mode Installation on a Macintosh Custom ModeSelect Custom Mode Printer driver installation program starts up Open System Preferences and click Print & FaxPage Page Printing from Application Software Accessing the Status Monitor Status MonitorExiting the Status Monitor Screen Overview Status Monitor icon Status Monitor Settings Enable Event NotificationSound Notification Tab Sound file Appearance Tab Enlarge windowAlways on top Transparency Click Uninstall Uninstalling Software Windows PCSelect the software package to remove Maintenance Maintenance Toner Container Replacement Frequency of Toner Container ReplacementGeneral Information Toner Color Life of the Toner Container Printable pages FS-C5300DN Toner Kits Replacing the Toner Container Open the top cover top tray Plastic Bag Toner Feed Slot Replacing the Waste Toner Box Open the cap of the new waste toner box Cleaning the Printer Cleaning the Paper Transfer Unit Push the front cover back in completely Maintenance Maintenance Troubleshooting Troubleshooting Symptom Check Items Corrective Action Tips Print Quality Problems Printed Results Corrective Action Black or white vertical streaks Faint or blurred printing Grey background Check the paper chute and the ramp Error Messages Message Corrective Action Displayed when the envelope switch is set to envelope mode Servicing. Contact your service technicianBeing used Previous screen is displayed again 1 or 2 seconds Cancel Install the specified toner container Selected cassette is being preparedPrinting Containers Hard Disk Errors Storage Error CodesCode Meaning Memory Card and USB Memory Errors Code Meaning RAM Disk Errors Code Meaning Possible Paper Jam Locations Clearing Paper JamsPaper Jam Message Description Reference General Considerations for Clearing Jams Paper jam at CassettePaper Jam at MP Tray Utilizing Online Help Messages Paper Jam in Printer Paper Jam at Cassette 2 to Troubleshooting Using the Operation Panel Using the Operation Panel General Information Understanding the Operation Panel Message Display Status Information Error CodesMessage Meaning Indicators in Message Display Ready, Data, and Attention IndicatorsIndicator Description Ready Cancel Key KeysGO Key Menu Key OK Key Entering the Mode Selection Menu Using the Menu Selection SystemMenu Selection System Type Adjust Paper SettingsPaper Weight Normal Setting a Mode Selection Menu Report Print Print Menu Map ? Report PrintPrint Menu Map Menu Map Menu Map Sample Using the Operation Panel Print StatusPrint Status Page ? Understanding the Status Printer Settings Information Installed OptionsFirmware Version Network Status Print Hard Disk File List Print Fonts ListPrint RAM Disk File List Print Mem. Card File List ? Print Mem. Card File List USB Memory USB memory selection USB Memory00Folder 00Folder 2 00File ? 00File Copies 001 Copies 010 Paper Source ? Cassette Remove Device ? Copies Number of copiesPaper Source Selecting the paper feed source Remove Device Removing the USB memory Job Retention Job BoxQuick Copy Proof-and-Hold Private Print Stored Job Quick Copy Using Quick Copy Job Box Press Z while Job Box is displayed Printing Additional Copies using Quick CopyDeleting a Quick Copy Job Printing Remaining Copies of a Proof-and-Hold Job Using Proof-and-HoldDeleting a Proof-and-Hold Job Private/Stored Printing a private print/stored job Private/Stored ?Harold Arlen ?Agenda CopiesReleasing a Private/Stored Job Job Box Configuration Quick Copy Job Box ConfigurationAgenda Copies Agenda Delete Deleting a Private/Stored Job Counter Viewing the counter value Counter Printed Pages Color 1000 MonochromePrinted Pages Displaying the total printed pages Color Displaying the color printed pages Paper Settings MP Tray Size ? A4 Paper SettingsMP Tray Size Setting MP tray paper size MP Tray Type MP Tray Type Setting the MP tray paper typePress OK Press MENU. The display returns to Ready Cassette 1 to 4 Size Setting the cassette paper size Selecting the Size Dial SettingSetting the Paper Size from the Operation Panel Cassette Size ? Custom Unit ? mm Unit Selecting the unit of measurement Dimension 216 mm Entering the Width and Length Cassette 1 to 4 Type Setting the cassette paper type Cassette Type Type Adjust Creating custom paper type Paper Weight Setting the paper weight Reset Type Adjust Resetting the custom paper typeDuplex Path Setting the duplex path Print Settings Print Settings Paper Feed Mode Setting the paper feed source Paper Feed Mode ? AutoWhen the Paper Runs Out During Printing Duplex Duplex printing Binding Modes Duplex ? Off Override A4/LT ? Off Override A4/LT Overriding difference between A4 and Letter Emulation Setting the emulation Error Report ? OnError Report Printing Kpdl errors Emulation Color Mode ? Color Print Quality Gloss Mode ? Low Color Mode Selecting color or monochrome printingPrint Quality Setting print quality Gloss Mode Selecting the gloss mode EcoPrint Mode ? Off EcoPrint Mode Selecting the EcoPrint modeSet Setting pagination Set Wide A4 Wide A4 pitch Orientation ? Portrait Wide A4 ? OffOrientation Print orientation Network Network settings TCP/IP IPv4 settings IP Address IP address setting Dhcp Dhcp setting? Off Dhcp ? Off Gateway Gateway setting Subnet Mask Subnet mask settingSubnet Mask Gateway TCP/IP IPv6 IPv6 settings Bonjour Bonjour settingThis selects the settings for TCP/IP IPv6 Bonjour ? Off DHCPv6 DHCPv6 setting RAStateless RA Stateless settingRAStateless ? Off DHCPv6 ? Off Device Common MSG Language ? English Device Common Selecting/Setting the common deviceMSG Language Selecting the message language Buzzer Alarm Buzzer setting Key Confirm. Key confirmation tone settingJob End Job completed tone setting Buzzer Key Confirm. ? On Job End ? Off Ready Preparation completed tone setting Ready ? Off Error ? OnError Error tone setting RAM Disk Mode ? Off RAM Disk Mode Using the RAM disk RAM Disk Size 119 MByte RAM Disk Size Setting the RAM disk sizeHard Disk Memory Card Using the memory card Format ?Memory Card Format Formatting hard disk Error Handling Error detection setting Error HandlingFormat Formatting memory card Duplex ? Off Paper Mismatch ? On Duplex Duplex printing error detection settingOff Timer Timer setting Timer Form Feed Time Out 030secForm Feed Time Out Automatic form feed timeout setting Sleep Timer 030 min Sleep Timer Sleep timer timeout time Auto Error Clear ? Off Auto Error Clear Auto error clear setting Auto Panel Reset Auto panel reset settings Error Clear Timer Setting the error clear timePanel Reset Timer Setting the panel reset timer Auto Sleep Setting the sleep timer Auto Sleep ? On ID Administrator ID input Security Password Block USB Host ? Unblock Password Administrator Password inputBlock Interface external device block setting USB Host USB memory slot setting Optional Interface Network interface card setting USB Device USB interface settingUSB Device ? Unblock Option I/F ? Unblock Frame Type Frame type setting NetWare NetWare settingNetWare ? On Frame Type ? Auto AppleTalk AppleTalk setting IPP IPP settingAppleTalk AppleTalk ? On IPP ? Off DES SSL Server DES setting SSL Server SSL Server settingSSL Server ? Off DES ? Off 3DES SSL Server 3DES setting AES SSL Server AES settingIPP over SSL SSL Server IPP over SSL setting 3DES ? Off AES ? Off IPP over SSL ? Off IPSec IPSec setting Security Level Security Level settingHttps SSL Server Https setting Https ? Off IPSec IPSec ? Off Job Accounting Job Accounting selection/ setting Job Accounting Password Job Accounting ? Off Enter Account Job Accounting Enabled Select Account ?00000000 Counter 0000100 Color Counter Select Account Department-specific settingsColor Counter Account-specific counter management color Set the account ID and then press U or V repeatedly until Restriction ? Off Color Restrict ? OffColor Restrict Print restriction selection color Color Max.out Maximum print output setting color Maximum Output Color Max.out Reset Counter?Reset Counter Counter reset Add Account Department registration Add Account Delete Account ?001Delete Account Department removal Print Job Accounting List Job Accounting list output Admin Administrator settings Admin Password Change ID Change ID Administrator ID changeYou can use this to change the administrator ID 002 Change Password Administrator Password change Change PasswordYou can use this to change the administrator password Adjust/Maintenance Adjust/Maintenance selection/setting Adjust/ MaintenanceColor Calibration ? Color Calibration Print Registra tion Chart ? Registration Normal Color registration standard Sample Color Registration Correction Chart Color Registration Correction Chart Adjust Magenta L=0 V=0 R=0 Adjust Magenta L=B V=0 R=0Adjust Magenta Press U or V until that value is displayed Registration Details Color registration detailed Page 12345 MV=0 MH=00000 12345 3 Adjust magenta12345 MH=B0000 MV=0 Restart Printer Restart Printer ?12345 3 Cyan correction and Y 12345 3 Yellow correction Service Print Status Page ? Print Network Status Page ? Service for maintenancePrint Status Page Printing the service status Print Network Status Page Printing the network status DEV-CLN Developer/Refresh mode setting Print Test Page ? Maintenance ?Print Test LSU/Charger LSU/Main charger cleaning mode setting When cleaning ends, the display returns to ReadyDrum Drum/Refresh mode setting LSU/Charger ? Drum ? Options Options General Information Expansion Memory Modules Expansion Memory Modules Installing the Memory Modules Removing a Memory Module General Description of Options Memory CardPF-500, PF-510 Paper Feeder Reading the Memory Card Base CA-500 Hard Disk USB Memory Options Interface USB Interface Network Interface Computer InterfaceComputer Interface Specifications Interface SignalsInterface USB Interface Features Network Interface 10 to 35 C 50 to 95 F, 20-80 % RH condensation-free Operation EnvironmentEMI Countermeasures Specifications Description FS-C5100DN FS-C5200DN FS-C5300DN Paper Sizes Cassette ISO B5, A6, Envelope C5, 16K, and CustomFolio, Youkei 2, Youkei 4, 16K, and Custom MP Tray Description FS-C5100DN FS-C5200DN FS-C5300DN Specifications Glossary NetBEUI NetBIOS Extended User Interface Sleep modeIP Address Internet Protocol Address MP Tray Status Subnet MaskTCP/IP Transmission Control Protocol/Internet Protocol USB Universal Serial Bus Glossary-4 Index Index-1 Index-2 Paper Timer Index-3 Index-4 Page Page Version 1.1