Kyocera FS-C5100DN, FS-C5200DN, FS-C5300DN

Troubleshooting 5-1

5 Troubleshooting

This chapter contains explanations on the following topics:

General Guidelines 5-2

Print Quality Problems 5-3

Error Messages 5-6

Clearing Paper Jams 5-12

If a problem cannot be corrected, contact your service

technician.

Contents

Main Contents Legal and Safety Information 1 Machine Parts 7 Options 2 Handling Paper 3 Printing Operation Page iii Legal and Safety Information Notice on Software Notice Regarding Tradenames CAUTION NO LIABILITY IS ASSUMED FOR ANY DAMAGE CAUSED BY IMPROPER INSTALLATION. License Agreements Typeface Trademark Acknowledgement Monotype Imaging License Agreement v GPL Open SSLeay License vi Original SSLeay License vii Compliance and Conformity Interface connectors Safety Information Laser Safety Laser Notice Radio Frequency Transmitter Radio Tag Technology Cautionary Labels xi CDRH Regulations Ozone concentration Safety Instructions Regarding the Disconnection of Power Page xiii Energy Saving Control Function Low Power Mode Sleep Automatic 2-Sided Print Function Paper Recycling Installation Precautions Environment Other Precautions Power Supply/Grounding the Printer Other Precautions Handling of Plastic Bags xvi Precautions for Use Cautions when Using the Printer xvii Other Precautions Cautions for Toner Handling xviii About the Operation Guide curled, or damaged. Conventions Italic Typeface Bold Page Page 1 Machine Parts 1-2 Machine Parts Components at the Front of the Printer Components at the Left of the Printer Machine Parts 1-3 Internal Components Components at the Rear of the Printer 1-4 Machine Parts Operation Panel Page 2-2 Handling Paper General Guidelines Paper Availability Paper Specifications Note Handling Paper 2-3 Minimum and Maximum Paper Sizes Recommended Paper 2-4 Handling Paper Selecting the Right Paper Condition Composition Paper Sizes Handling Paper 2-5 Smoothness Basis Weight Paper Weight Equivalence Table Thickness 2-6 Handling Paper Moisture Content Paper Grain Other Paper Properties Note Handling Paper 2-7 Special Paper Note 2-8 Handling Paper Transparency Handling Paper 2-9 Labels 2-10 Handling Paper Postcards Envelopes Handling Paper 2-11 Thick Paper Colored Paper Preprinted Paper Recycled Paper Coated Paper Paper Type Indicators (Optional paper feeder PF-510) Handling Paper 2-13 Paper Type 2-14 Handling Paper Loading Paper Loading Paper into the Cassette 1 2 3 4 5 6 Note Page Handling Paper 2-17 4 5 6 7 Note Page Page Changing Network Interface Parameters 2 3 1 2 3 4 Page 3 1 2 3 4 Page Page Page Printing a Network Interface Status Page Printing Operation 3-11 Installing the Printer Driver Installing the Software in Windows 1 2 3 1 2 3 4 5 Page Page Page Page Printing from Application Software 3-18 Printing Operation Status Monitor Accessing the Status Monitor Exiting the Status Monitor Screen Overview Pop-up window Status Monitor icon Status Monitor Settings 1 2 3 4 Page Uninstalling Software (Windows PC) Page 4-2 Maintenance Toner Container Replacement Frequency of Toner Container Replacement Note Toner Kits Understanding Messages Requesting Toner Container Replacement Note Replacing the Toner Container 1 2 Page 4-6 Maintenance Replacing the Waste Toner Box 1 2 3 4 Page 4-8 Maintenance Cleaning the Printer Cleaning the Paper Transfer Unit 2 1 Maintenance 4-9 3 4 Note Page Page 5-2 Troubleshooting General Guidelines Tips Troubleshooting 5-3 Print Quality Problems 5-4 Troubleshooting Troubleshooting 5-5 5-6 Troubleshooting Error Messages Troubleshooting 5-7 5-8 Troubleshooting Troubleshooting 5-9 5-10 Troubleshooting Storage Error Codes Hard Disk Errors Troubleshooting 5-11 Memory Card and USB Memory Errors RAM Disk Errors 5-12 Troubleshooting Clearing Paper Jams Possible Paper Jam Locations Troubleshooting 5-13 General Considerations for Clearing Jams Utilizing Online Help Messages 1 2 Paper Jam at MP Tray 1 2 Page Page Page 6 Using the Operation Panel 6-2 Using the Operation Panel Note Using the Operation Panel 6-3 Understanding the Operation Panel Message Display 6-4 Using the Operation Panel Status Information Error Codes Using the Operation Panel 6-5 Indicators in Message Display Ready, Data, and Attention Indicators Ready 6-6 Using the Operation Panel Keys GO Key Cancel Key Canceling a Printing Job 1 Page Using the Menu Selection System Menu Selection System Page 6-10 Using the Operation Panel Setting a Mode Selection Menu 1 Report Print > 2 Note Report Print Page Using the Operation Panel 6-13 Print Status Page 1 2 4 Status Page FS-C5300DN 6-14 Using the Operation Panel Page Page USB Memory (USB memory selection) 2 6 1 2 3 4 Page Using the Operation Panel 6-19 Job Box IMPORTANT Job Retention Note 6-20 Using the Operation Panel 2 Job Box > Quick Copy (Using Quick Copy) Note Page Page Using the Operation Panel 6-23 Private/Stored (Printing a private print/stored job) Releasing a Private/Stored Job 1 2 3 4 5 6 7 Page Counter (Viewing the counter value) 6-26 Using the Operation Panel Paper Settings 2 MP Tray Size (Setting MP tray paper size) 4 Note 2 4 Note >MP Tray Type 6-28 Using the Operation Panel 1 2 Custom Paper Size Selecting the Size Dial Setting 1 2 Setting the Paper Size from the Operation Panel 4 >Cassette Size > ? Custom 5 Unit (Selecting the unit of measurement) 1 2 4 5 Note Page Using the Operation Panel 6-31 Cassette (1 to 4) Type (Setting the cassette paper type) 2 3 4 IMPORTANT installed. 2 4 6 >Type Adjust > Page 6-34 Using the Operation Panel Print Settings 2 Paper Source (Selecting the paper feed source) 1 2 3 4 Page 6-36 Using the Operation Panel Duplex (Duplex printing) Note Page Page Page Page Page 6-42 Using the Operation Panel Network (Network settings) 2 Network > TCP/IP (IPv4 settings) 1 2 Page Page Page Page Device Common (Selecting/Setting the common device) Page Page RAM Disk Mode (Using the RAM disk) 2 4 >RAM Disk Mode > ? Off Using the Operation Panel 6-51 RAM Disk Size (Setting the RAM disk size) 1 2 3 4 >Hard Disk > 2 Hard Disk (Using the optional hard disk) 1 2 4 2 Memory Card (Using the memory card) Note 1 2 4 >Error Handling> 2 Error Handling (Error detection setting) Page Page Page Using the Operation Panel 6-57 Auto Error Clear (Auto error clear setting) 1 2 4 >>Auto Error Clear ? Off Page Page 6-60 Using the Operation Panel Security 2 ID (Administrator ID input) 1 2 3 4 1 2 3 I/F Block (Interface (external device) block setting) 1 USB Host (USB memory slot setting) 3 Note Password Page Using the Operation Panel 6-63 NetWare (NetWare setting) 1 3 Frame Type (Frame type setting) 1 3 Note >NetWare > >NetWare > ? On >>Frame Type ? Auto Page Page Page Page 6-68 Using the Operation Panel Job Accounting (Job Accounting selection/ setting) 2 ID (Administrator ID input) 1 2 3 4 Page 6-70 Using the Operation Panel Select Account (Department-specific settings) 1 2 4 5 Counter (Account-specific counter management [color + monochrome total]) IMPORTANT You can only view the counter. You cannot change it. Page Page Page Page Admin (Administrator settings) 1 2 3 4 1 2 3 4 5 Page 6-78 Using the Operation Panel Adjust/Maintenance (Adjust/Maintenance selection/setting) 2 Color Calibration 4 5 Page 6-80 Using the Operation Panel Sample Color Registration Correction Chart Color Registration Correction Chart 7 Page 6-82 Using the Operation Panel Adjust Cyan (Cyan correction) and Adjust Yellow (Yellow correction) 10 11 5 Registration Details (Color registration [detailed]) Print Registration Chart (Printing the color registration correction chart) Page Page Using the Operation Panel 6-85 C 12345 3 (Cyan correction) and Y 12345 3 (Yellow correction) 10 11 Restart Printer 2 3 4 Note Page Page Page Page 7-2 Options Expansion Memory Modules Page Options 7-5 General Description of Options Memory Card Reading the Memory Card Formatting the Memory Card 1 Base (CA-500) Hard Disk Options 7-7 USB Memory Page Page Interface USB Interface Specifications Interface Signals Network Interface Features Specifications Page Specifications 9-1 9 Specifications Note 9-2 Specifications Specifications 9-3 Page Glossary Page Page Page Index-1 Index A C D E N O P R S T U W