Troubleshooting | Kyocera FS-C5200DN, FS-C5300DN, FS-C5100DN

5-16	Troubleshooting

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Kyocera FS-C5200DN, FS-C5300DN, FS-C5100DN manual Troubleshooting

Contents

FS-C5100DN/C5200DN/C5300DN Contents Computer Interface Specifications Glossary Index Regarding Tradenames Legal and Safety Information Typeface Trademark Acknowledgement License AgreementsMonotype Imaging License Agreement Copyright 1998-2006 The OpenSSL Project. All rights reserved Open SSLeay License This Software is Provided by the OpenSSL Project AS is Original SSLeay LicensePage Compliance and Conformity Interface connectorsAbove warning is valid only in the United States of America Radio Frequency Transmitter Safety InformationLaser Safety Laser NoticePage 2004/108/EC, 2006/95/EEC, 93/68/EEC and 1999/5/EC Safety Instructions Regarding the Disconnection of PowerCdrh Regulations Ozone concentration EN ISO Canadian Department of Communications Compliance StatementDisclaimer Energy Saving Control Function Other Precautions Installation PrecautionsEnvironment Power Supply/Grounding the Printer Other PrecautionsHandling of Plastic Bags Precautions for Use Other Precautions Conventions About the Operation GuideConvention Description Example Xix Personal injuryPage Machine Parts Machine Parts Components at the Left of the Printer Components at the Front of the Printer Internal Components Paper Transfer Unit Paper Ramp Duplex Unit Envelope SwitchComponents at the Rear of the Printer Operation Panel Handling Paper Handling Paper Paper Availability Paper SpecificationsSpecification General Guidelines Letter, Legal Hammermill Laser Print 90 g/m² 24 lb Size Product WeightMinimum and Maximum Paper Sizes Recommended Paper Paper Sizes Selecting the Right PaperCondition Composition Smoothness Basis WeightPaper Weight Equivalence Table Bond Weight lb Europe Metric Weight g/m² Paper Grain Moisture ContentOther Paper Properties Paper Type to be Used Paper Type to be Selected Special Paper Transparency Labels Postcards Slide the envelope switch to envelope mode and printEnvelopes Coated Paper Thick PaperColored Paper Preprinted Paper Recycled Paper Paper Type Indicators Optional paper feeder PF-510 Optional Paper Paper Weight Duplex Path Feeder PF-510 Feeder PF-500Paper Type Paper Source Paper Type Loading Paper into the Cassette Loading Paper Paper Guides Release Lever Exhausted, the pointer will go down to the level of empty Loading Paper into the MP Multi-Purpose Tray Paper in the opposite direction to counteract the curl When printing on transparencies, feed the sheets intoPrinter one at a time If the paper is considerably curled in one direction, for Paper stopper Printing Operation Printing Operation Network TCP/IP, TCP/IP IPv6 settingsThis is mandatory to make the settings effective Changing Network Interface Parameters TCP/IP Press U or V to select On or Off as the setting for Dhcp TCP/IP IPv6 TCP/IP IPv6 On RAStateless Off DHCPv6 Off ?Off Security SSL Server Off IPSec Off PasswordNetWare AppleTalk On IPP Off NetWare AppleTalk AppleTalk On ?On IPP On SSL Server ?Off IPSec On ?OnIPSec Security Level Security Level High Adjust/Maintenance Adjust/ Maintenance Print Network Status Page ?Printing a Network Interface Status Installing the Software in Windows Installing the Printer DriverClick Install software Express Mode Installation on a Macintosh Custom ModeSelect Custom Mode Open System Preferences and click Print & Fax Printer driver installation program starts upPage Page Printing from Application Software Screen Overview Accessing the Status MonitorStatus Monitor Exiting the Status Monitor Status Monitor icon Sound file Status Monitor SettingsEnable Event Notification Sound Notification Tab Transparency Appearance TabEnlarge window Always on top Click Uninstall Uninstalling Software Windows PCSelect the software package to remove Maintenance Maintenance Toner Color Life of the Toner Container Printable pages Toner Container ReplacementFrequency of Toner Container Replacement General Information Toner Kits FS-C5300DN Open the top cover top tray Replacing the Toner Container Plastic Bag Toner Feed Slot Replacing the Waste Toner Box Open the cap of the new waste toner box Cleaning the Paper Transfer Unit Cleaning the Printer Push the front cover back in completely Maintenance Maintenance Troubleshooting Troubleshooting Tips Symptom Check Items Corrective Action Printed Results Corrective Action Print Quality Problems Faint or blurred printing Black or white vertical streaks Check the paper chute and the ramp Grey background Message Corrective Action Error Messages Previous screen is displayed again 1 or 2 seconds Displayed when the envelope switch is set to envelope modeServicing. Contact your service technician Being used Cancel Containers Install the specified toner containerSelected cassette is being prepared Printing Hard Disk Errors Storage Error CodesCode Meaning RAM Disk Errors Code Meaning Memory Card and USB Memory Errors Code Meaning Possible Paper Jam Locations Clearing Paper JamsPaper Jam Message Description Reference Utilizing Online Help Messages General Considerations for Clearing JamsPaper jam at Cassette Paper Jam at MP Tray Paper Jam in Printer Paper Jam at Cassette 2 to Troubleshooting Using the Operation Panel Using the Operation Panel General Information Message Display Understanding the Operation Panel Status Information Error CodesMessage Meaning Ready Indicators in Message DisplayReady, Data, and Attention Indicators Indicator Description Menu Key Cancel KeyKeys GO Key OK Key Entering the Mode Selection Menu Using the Menu Selection SystemMenu Selection System Type Adjust Paper SettingsPaper Weight Normal Report Print Setting a Mode Selection Menu Print Menu Map ? Report PrintPrint Menu Map Menu Map Sample Menu Map Understanding the Status Using the Operation PanelPrint Status Print Status Page ? Network Status Printer Settings InformationInstalled Options Firmware Version Print Hard Disk File List Print Fonts ListPrint RAM Disk File List Print Mem. Card File List Print Mem. Card File List ? 00Folder 2 00File ? 00File Copies 001 USB Memory USB memory selectionUSB Memory 00Folder Remove Device Removing the USB memory Copies 010 Paper Source ? Cassette Remove Device ?Copies Number of copies Paper Source Selecting the paper feed source Job Retention Job BoxQuick Copy Proof-and-Hold Private Print Stored Job Job Box Quick Copy Using Quick Copy Press Z while Job Box is displayed Printing Additional Copies using Quick CopyDeleting a Quick Copy Job Printing Remaining Copies of a Proof-and-Hold Job Using Proof-and-HoldDeleting a Proof-and-Hold Job Private/Stored Printing a private print/stored job Private/Stored ?Harold Arlen ?Agenda CopiesReleasing a Private/Stored Job Deleting a Private/Stored Job Job Box Configuration Quick CopyJob Box Configuration Agenda Copies Agenda Delete Color Displaying the color printed pages Counter Viewing the counter valueCounter Printed Pages Color 1000 Monochrome Printed Pages Displaying the total printed pages Paper Settings MP Tray Size ? A4 Paper SettingsMP Tray Size Setting MP tray paper size MP Tray Type MP Tray Type Setting the MP tray paper typePress OK Press MENU. The display returns to Ready Cassette Size ? Custom Cassette 1 to 4 Size Setting the cassette paper sizeSelecting the Size Dial Setting Setting the Paper Size from the Operation Panel Unit Selecting the unit of measurement Unit ? mm Entering the Width and Length Dimension 216 mm Cassette Type Cassette 1 to 4 Type Setting the cassette paper type Type Adjust Creating custom paper type Paper Weight Setting the paper weight Reset Type Adjust Resetting the custom paper typeDuplex Path Setting the duplex path Print Settings Print Settings Paper Feed Mode Setting the paper feed source Paper Feed Mode ? AutoWhen the Paper Runs Out During Printing Binding Modes Duplex Duplex printing Override A4/LT Overriding difference between A4 and Letter Duplex ? Off Override A4/LT ? Off Emulation Emulation Setting the emulationError Report ? On Error Report Printing Kpdl errors Gloss Mode Selecting the gloss mode Color Mode ? Color Print Quality Gloss Mode ? LowColor Mode Selecting color or monochrome printing Print Quality Setting print quality Set EcoPrint Mode ? OffEcoPrint Mode Selecting the EcoPrint mode Set Setting pagination Wide A4 Wide A4 pitch Orientation ? Portrait Wide A4 ? OffOrientation Print orientation TCP/IP IPv4 settings Network Network settings IP Address IP address setting Dhcp Dhcp setting? Off Dhcp ? Off Gateway Gateway setting Subnet Mask Subnet mask settingSubnet Mask Gateway Bonjour ? Off TCP/IP IPv6 IPv6 settingsBonjour Bonjour setting This selects the settings for TCP/IP IPv6 DHCPv6 DHCPv6 setting RAStateless RA Stateless settingRAStateless ? Off DHCPv6 ? Off Device Common MSG Language ? English Device Common Selecting/Setting the common deviceMSG Language Selecting the message language Buzzer Key Confirm. ? On Job End ? Off Buzzer Alarm Buzzer settingKey Confirm. Key confirmation tone setting Job End Job completed tone setting Ready Preparation completed tone setting Ready ? Off Error ? OnError Error tone setting RAM Disk Mode Using the RAM disk RAM Disk Mode ? Off RAM Disk Size 119 MByte RAM Disk Size Setting the RAM disk sizeHard Disk Format Formatting hard disk Memory Card Using the memory cardFormat ? Memory Card Error Handling Error detection setting Error HandlingFormat Formatting memory card Duplex ? Off Paper Mismatch ? On Duplex Duplex printing error detection settingOff Timer Timer setting Timer Form Feed Time Out 030secForm Feed Time Out Automatic form feed timeout setting Sleep Timer Sleep timer timeout time Sleep Timer 030 min Auto Error Clear Auto error clear setting Auto Error Clear ? Off Auto Panel Reset Auto panel reset settings Error Clear Timer Setting the error clear timePanel Reset Timer Setting the panel reset timer Auto Sleep ? On Auto Sleep Setting the sleep timer Security ID Administrator ID input USB Host USB memory slot setting Password Block USB Host ? UnblockPassword Administrator Password input Block Interface external device block setting Optional Interface Network interface card setting USB Device USB interface settingUSB Device ? Unblock Option I/F ? Unblock Frame Type Frame type setting NetWare NetWare settingNetWare ? On Frame Type ? Auto IPP ? Off AppleTalk AppleTalk settingIPP IPP setting AppleTalk AppleTalk ? On DES SSL Server DES setting SSL Server SSL Server settingSSL Server ? Off DES ? Off 3DES ? Off AES ? Off IPP over SSL ? Off 3DES SSL Server 3DES settingAES SSL Server AES setting IPP over SSL SSL Server IPP over SSL setting Https ? Off IPSec IPSec ? Off IPSec IPSec settingSecurity Level Security Level setting Https SSL Server Https setting Job Accounting Job Accounting Job Accounting selection/ setting Job Accounting Enabled Password Job Accounting ? Off Enter Account Select Account ?00000000 Counter 0000100 Color Counter Select Account Department-specific settingsColor Counter Account-specific counter management color Set the account ID and then press U or V repeatedly until Restriction ? Off Color Restrict ? OffColor Restrict Print restriction selection color Color Max.out Maximum print output setting color Maximum Output Color Max.out Reset Counter?Reset Counter Counter reset Add Account Department registration Add Account Delete Account ?001Delete Account Department removal Print Job Accounting List Job Accounting list output Admin Admin Administrator settings 002 Password Change IDChange ID Administrator ID change You can use this to change the administrator ID Change Password Administrator Password change Change PasswordYou can use this to change the administrator password Color Calibration Adjust/Maintenance Adjust/Maintenance selection/settingAdjust/ Maintenance Color Calibration ? Registration Normal Color registration standard Print Registra tion Chart ? Color Registration Correction Chart Sample Color Registration Correction Chart Press U or V until that value is displayed Adjust Magenta L=0 V=0 R=0Adjust Magenta L=B V=0 R=0 Adjust Magenta Registration Details Color registration detailed Page 12345 MV=0 MH=00000 12345 3 Adjust magenta12345 MH=B0000 MV=0 Restart Printer Restart Printer ?12345 3 Cyan correction and Y 12345 3 Yellow correction Print Network Status Page Printing the network status Service Print Status Page ? Print Network Status Page ?Service for maintenance Print Status Page Printing the service status DEV-CLN Developer/Refresh mode setting Print Test Page ? Maintenance ?Print Test LSU/Charger ? Drum ? LSU/Charger LSU/Main charger cleaning mode settingWhen cleaning ends, the display returns to Ready Drum Drum/Refresh mode setting Options Options General Information Expansion Memory Modules Expansion Memory Modules Removing a Memory Module Installing the Memory Modules Reading the Memory Card General Description of OptionsMemory Card PF-500, PF-510 Paper Feeder Hard Disk Base CA-500 USB Memory Options Interface USB Interface Network Interface Computer InterfaceComputer Interface USB Interface SpecificationsInterface Signals Interface Network Interface Features 10 to 35 C 50 to 95 F, 20-80 % RH condensation-free Operation EnvironmentEMI Countermeasures Description FS-C5100DN FS-C5200DN FS-C5300DN Specifications MP Tray Paper Sizes CassetteISO B5, A6, Envelope C5, 16K, and Custom Folio, Youkei 2, Youkei 4, 16K, and Custom Description FS-C5100DN FS-C5200DN FS-C5300DN Specifications Glossary MP Tray NetBEUI NetBIOS Extended User InterfaceSleep mode IP Address Internet Protocol Address USB Universal Serial Bus StatusSubnet Mask TCP/IP Transmission Control Protocol/Internet Protocol Glossary-4 Index-1 Index Paper Index-2 Index-3 Timer Index-4 Page Page Version 1.1