Lennox International Inc CBX40UHV02, XP2101, XC2105, XC1702, XP1906 Alert Codes and Troubleshooting

Models: CBX40UHV02 EL296V01 CBX32MV06 iComfort Wifi Thermostat SL28003 G71MPP03 SLP9801 XP1702 XP1906 XC1702 XC2105 XP2101

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Table 5. Alert Codes and Troubleshooting

Critical alerts are displayed on Home (user) screen, in the Homeowner alert button, and in the Installer

alert button. Minor and Moderate alerts are found only in the Installer alert button.

 

 

 

Alert

 

 

 

Code

Priority

Alert Text

Steps to clear

 

 

 

 

113

Critical

(Furnace) The line voltage is too high.

Line voltage high (voltage higher than nameplate rating). Provide power voltage within proper range.

 

 

 

System resumes normal operation 5 seconds after fault recovered.

 

 

 

 

114

Critical

(Furnace / Air Handler) There is a frequency/

This alarm/code may indicate transformer overloading. Check the voltage and line power frequency.

 

 

distortion problem with the power to the (furnace

Check the generator operating frequency, if the system is running on back−up power. Correct voltage

 

 

or air−handler).

and frequency problems. System resumes normal operation 5 seconds after fault recovered.

 

 

 

 

115

Critical

(Furnace / Air Handler) The 24VAC to the (fur-

24−Volt Power Low (Range is 18 to 30 volts). Check and correct voltage. Check for additional power−

 

 

nace or air−handler control board) is lower than

robbing equipment connected to system. This alarm/code may require the installation of an addition-

 

 

the required range of 18 to 30VAC.

al or larger VA transformer.

 

 

 

 

117

Minor

(Furnace) The reporting unit has poor earth

Provide proper grounding for the unit. Check for proper earth ground to the system. The alarm/code

 

 

grounding.

will clear 30 seconds after it is corrected.

 

 

 

 

120

Moderate

(Stat / Furnace / Air Handler / Outdoor Unit)

Typically, this alarm/code does not cause any issues and will clear on its own. The alarm/code is

 

 

There is a delay in the (stat, furnace, air−handler

usually caused by a delay in the outdoor unit responding to the thermostat. Check all wiring connec-

 

 

or outdoor unit) responding to the system.

tions. Cleared after unresponsive device responds to any inquiry.

 

 

 

 

124

Critical

(Stat / Furnace / Air Handler / Outdoor Unit) The

Equipment lost communication with the thermostat. Check the wiring connections, ohm wires and

 

 

thermostat has lost communication with the (fur-

cycle power. The alarm stops all associated HVAC operations and waits for a heartbeat message

 

 

nace, air−handler or outdoor unit) for more than

from the unit that’s not communicating. The alarm/fault clears after communication is re−established.

 

 

3 minutes.

 

 

 

 

 

125

Critical

(Stat / Furnace / Outdoor Unit) There is a hard-

There is a control hardware problem. Replace the control if the problem prevents operation and is

 

 

ware problem on either the (stat, furnace control

persistent. The alarm/fault is cleared 300 seconds after the fault recovers.

 

 

board, air−handler control board or outdoor unit

 

 

 

control board).

 

 

 

 

 

126

Critical

(Furnace / Outdoor Unit) There is an internal

There is an internal hardware problem on the control. Typically the control will re−set itself. Replace

 

 

communication problem with the (furnace con-

the control if the problem prevents operation and is persistent. The alarm/fault is cleared 300 sec-

 

 

trol board, air−handler control board or outdoor

onds after the fault recovers.

 

 

unit control board).

 

 

 

 

 

130

Moderate

(Air Handler) An air−handler configuration jump-

Configuration jumper(s) missing on control (applicable in non−communicating applications only).

 

 

er is missing.

Replace the jumper or put wire between terminals on control. Cleared after jumper is connected.

 

 

 

 

131

Critical

(Stat / Furnace / Air Handler / Outdoor Unit) The

Reconfigure the system. Replace the control if heating or cooling is not available.

 

 

(stat, furnace, air−handler or outdoor unit) con-

 

 

 

trol parameters are corrupted.

 

 

 

 

 

132

Critical

(Air Handler) The air handler control software is

Recycle power. If failure re−occurs, replace the control. System reset is required to recover.

 

 

corrupted.

 

 

 

 

table continued on next page

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icomfort Wi-Fit 7−Day Programmable Communicating Thermostat

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Lennox International Inc CBX40UHV02, XP2101, XC2105, XC1702, XP1906, XP1702, SLP9801, G71MPP03 Alert Codes and Troubleshooting

FAQ

What are the priority levels of the alert codes?

The alert codes are categorized into Critical, Minor, and Moderate priority levels based on the severity of the issue.

How do I clear a critical alert?

Critical alerts usually require specific steps to be followed for resolving the issue. The steps to clear a critical alert are provided in the table.

What should I do if the system experiences a hardware problem?

If you encounter a critical alert related to a hardware problem, it is recommended to follow the provided troubleshooting steps and, if necessary, replace the control or reset the system.