Drawers, Finisher, Flash memory card, 242 | Lexmark X945E, X940E

Check to see if the option is connected to the printer

1Turn the printer off.

2Unplug the printer.

3Check the connection between the option and the printer.

Make sure the option is installed

Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it.

Make sure the option is selected

From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser.

Drawers

Make sure the paper is loaded correctly

1Open the paper tray.

2Check for paper jams or misfeeds.

3Make sure paper guides are aligned against the edges of the paper.

4Make sure the paper tray closes properly.

5Close the door.

Reset the printer

Turn the printer off. Wait 10 seconds. Turn the printer back on.

Finisher

If the finisher does not operate correctly, these are possible solutions. Try one or more of the following:

Make sure the connection between the finisher and the printer is secure

If the finisher is listed on the menu settings page, but paper jams when it exits the printer and enters the finisher, it may not be properly installed. Reinstall the finisher. For more information, see the hardware setup documentation that shipped with the finisher.

Make sure you are using a paper size that is compatible with the finisher exit bins

For more information about supported paper sizes, click View User's Guide and Documentation on the Software and Documentation CD.

Flash memory card

Make sure the flash memory card is securely connected to the printer system board.

Hard disk with adapter

Make sure the hard disk is securely connected to the printer system board.

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Lexmark X945E, X940E manual Drawers, Finisher, Flash memory card, Hard disk with adapter, 242

Contents

X940e, X945e Users GuidePage Contents Customizing copy settings Copying Canceling a copy job Mailing Faxing Getting the printer ready to fax Scanning to an FTP address Scanning to an FTP address Printing Clearing jams 124 Understanding printer menus Administrative support Maintaining the printer Troubleshooting 231 Solving copy problems 235 Index Page Safety information Page Basic functions of the scanner Printer configurationsLearning about the printer Basic models Understanding the ADF and scanner glass Using the ADFUsing the scanner glass Scanner glass Understanding the control panel Control panel item Description Understanding the home screen Display item Description Button Button name Function Using the touch-screen buttons Button Button name Unlock Device Sample screen one Sample screen two Button Other touch-screen buttons Button Button name Function Features Feature Feature name Description Accessing the system board to install internal options Installing optionsInstalling internal options Available options Installing a memory card Installing a flash memory or firmware card Installing an internal print server or port interface card Reinstalling the system board Attaching cables USB port Ethernet port Scanner connector Loading the 520-sheet trays Setting the Paper Size and Paper TypeLoading paper and specialty media Loading the 520-sheet traysPage Long-edge orientation Short-edge orientation Using A5 or statement paper sizesTouch Exit Config Menu Touch Size Sensing Loading the 867- and 1133-sheet trays Using the multipurpose feeder Page Page Set paper size to universal Configuring Universal paper settingsLinking and unlinking trays Linking trays Click Paper Menu Click Custom Name Changing a Custom Type x nameAssigning a custom paper type name Click Custom Types Paper guidelines Paper characteristicsPaper and specialty media guide Selecting paper Using recycled paperUnacceptable paper Selecting preprinted forms and letterhead Long-edge orientation Using letterheadWithout finisher With finisher installed Loading letterhead in the 1133-sheet tray Using transparenciesLoading letterhead in the 867-sheet tray Short-edge orientation Using envelopes Using labels Storing paper Using card stockSupported paper sizes, types, and weights Paper sizes supported by the printer 257 x 364 mm 10.1 x 14.3 Paper types and weights supported by the printer Paper types and weights supported by the finisher Supported finishing features Finisher standard bin Bin 1 finishing featuresHorizonal transport unit Bin Size Bi fold Booklet fold Saddle staple Bin 2 finishing featuresBin 2 booklet-maker Size Bi fold Booklet fold Saddle staple Envelopes any size Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glass flatbedCopying photos Making transparencies Copying from one size to another Customizing copy settingsMaking copies using paper from a selected tray Example 1 Copying to mixed paper sizes Copying a document that contains mixed paper sizesCopying on both sides of the paper duplexing Example 2 Copying to a single paper size Adjusting copy quality Reducing or enlarging copies Copying multiple pages onto a single sheet Collating copiesPlacing separator sheets between copies Collated Not collated Touch Custom Job Creating a custom job job buildTouch Paper Saver Placing the date and time at the top of each Job interruptPlacing information on copies Touch Date/Time Stamp Canceling a copy job Understanding the copy screens and options Darkness Copy toScale Color Create Booklet ContentPaper Saver Advanced Imaging Question Tip Improving copy qualityAdvanced Duplex Click Configuration Click E-mail/FTP Settings Setting up the e-mail functionSetting up the address book Mailing Sending an e-mail using the keypad Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the touch screen Creating an e-mail shortcut Mailing color documents Sending an e-mail using a shortcut numberSending an e-mail using the address book Touch E-mail It Creating an e-mail profile Using profilesCustomizing e-mail settings Mailing to a profile Changing the output file type Canceling an e-mailUnderstanding e-mail options Original Size Orientation ResolutionContent BindingPage Choosing a fax connection FaxingGetting the printer ready to fax Equipment Benefits Using an RJ11 adapter Country/regionPage Country/region Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Page Click Configuration Click Set Date and Time Setting the outgoing fax name and numberSetting the date and time Turning daylight saving time on or off Click Configuration Click Manage Destinations Sending a fax using the control panelSending a fax using the computer Sending a fax Using fax destination shortcuts Using shortcuts and the address bookCreating a fax destination shortcut using the touch screen Click Fax Shortcut Setup Changing the fax resolution Customizing fax settingsUsing the address book Making a fax lighter or darker Click Fax Settings Click Fax Job Log or Fax Call Log Canceling an outgoing faxTouch Advanced Options Touch Delayed Send Sending a fax at a scheduled time Understanding fax options Holding and forwarding faxes Click Configuration Click Fax SettingsImproving fax quality Holding faxes Click Analog Fax Setup Click Holding Faxes Forwarding a fax Scanning to an FTP address Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address using a shortcut number Scanning to an FTP address using the address book Creating an FTP destination shortcut using the touch screen Understanding FTP options Improving FTP quality Click Scan Profile Click Create Scan Profile Scanning to a computer or USB flash memory deviceScanning to a computer Understanding scan to computer options Quick SetupScanning to a USB flash memory device Format Type Advanced Imaging Default ContentCompression Improving scan quality Printing a document Installing printer softwarePrinting Printing confidential and other held jobs Job type Description Printing confidential and other held jobs from Windows100 Touch Confidential Jobs Printing from a USB flash memory device 101 102 Printing information pages Printing a menu settingsPrinting a network setup Printing a directory list Canceling a print job from the Windows taskbar Canceling a print jobCanceling a print job from the control panel Canceling a print job from the Windows desktop 105 Using Max Speed and Max YieldPrinting in black and white Understanding jam numbers and locations Clearing jamsAvoiding jams 106 107 Jam numbers Area name Instructions Touch Continue Paper jams108 109 110 Paper jam 111 112 113 114 115 Covers, knobs, and handles located behind finisher Door G 287-288 paper jams116 Cover, knob, or handle name 117 118 Staple jam 119 120 121 122 123 Menus list Settings Network/Ports HelpUnderstanding printer menus 124 Menu item Description Supplies menu125 Paper Size/Type menu Default Source menuPaper menu 126 MP Feeder Type 127MP Feeder Size Manual Paper Size Configure MP menu 128 129 Substitute Size menuPaper Texture menu Paper Loading menu 130 131 Custom Types menuCustom Names menu Menu item Definition 132 Universal Setup menuCustom Bin Names menu 133 Bin Setup menuConfigure Bins Output Bin 134 Reports menuReports menu Print Directory 135Print Fonts 136 Settings menuGeneral Settings menu Display Language 137 138 Timeouts 139 140 Print RecoveryFactory Defaults Copy Settings menu 141 142 General Fax Settings Fax Settings menuFax Mode Analog Fax Setup menu 143 144 145 Fax Send SettingsResolution Dial Prefix 146 Fax Receive Settings 147 Fax Log Settings 148 Distinctive Rings Speaker Settings149 150 Fax Mode Fax Server menuFax Server Setup Format Mail Settings menu151 Photo Jpeg Quality 152Orientation Mail images sent as 153Jpeg Quality Use Multi-Page Tiff 154 Mail Server Setup menuMail Server Setup FTP Settings menu 155 156 157 FTP bit Depth Scan to USB Settings158 Base File Name 159 160 Scan bit Depth 161 Print SettingsFinishing menu Multipage Print 162Collation Multipage Order 163 Quality menu 164 Color Samples 165RGB Saturation Manual Color 166 Color AdjustUtilities menu Format Disk Setup menu 167 168 169 Print PS ErrorPostScript menu Font Priority PCL Emul menu 170 171 Scale to Fit 172Tray Renumber Annotations Font Size Html menu173 Scale Image menu 174 Function Access Authentication ModeAuto Log out delay Scan to PC Port Range Security menu 176 Confidential Print Password Protect177 178 Current Date and Time 179Time Zone Year 180 Network/Ports menuTCP/IP menu 181 IPv6 IPv6 menu182 183 184 Active NIC menuStandard Network menu Network Buffer NPA Mode185 Job Buffering USB Buffer Standard USB menu186 NetWare menu 187 LexLink menu Help menuAppleTalk menu 188 189 190 List of status and error messagesUnderstanding printer messages Delete/Delete all/Delete all confidential jobs 191 Enter PIN 192 Invalid Network Code 193 No recognized file types Power Saver 194 Receiving page n 195 Restoring Factory Defaults 196 Waiting 197 Short paper 198 Ppds font error 199 Parallel port x disabled 200 Remove defective hard disk 201 Replace color pc units 202 Checking the status of supplies Maintaining the printerStoring supplies Checking the status of supplies from the control panel Ordering toner cartridges Conserving suppliesOrdering supplies Ordering photoconductors Replacing the waste toner box Replacing suppliesOrdering a waste toner box 205 206 207 208 209 Cleaning the printhead lenses 210 211 212 213 Replacing a photoconductor 214 215 Photoconductor color Opening name 216 Replacing a toner cartridge 217 218 Cleaning the exterior of the printer 219 Moving the printer Cleaning the scanner glassRecycling Lexmark products Before moving the printer 221 222 Setting the printer up in a new location 223 Shipping the printer 224 Adjusting Power Saver Administrative supportAdjusting the brightness of the display Disabling control panel menus Encrypting the printer hard disk Restoring the factory default settingsTouch Disk Encryption Touch Enable or Disable 226 227 Modifying confidential print settingsLocking the entire printer Supporting SNMPv3 Using 802.1x authenticationSupporting IPSec 228 Click Create Password Creating an administrative passwordUsing Secure mode 229 Click TCP/IP Port Access 230 Door a will not shut properly TroubleshootingChecking an unresponsive printer 231 232 Solving printing problemsControl panel display is blank or displays only diamonds Make sure the printer is ready to print 233 Confidential and other held jobs do not printJob takes longer than expected to print Tray linking does not work Job prints from the wrong tray or on the wrong paperIncorrect characters print Large jobs do not collate Scanner unit does not close Solving copy problemsCopier does not respond Poor copy quality Partial document or photo copies 236 Scan was not successful Solving scanner problemsChecking an unresponsive scanner Scanning takes too long or freezes the computer Cannot scan from a computer Solving fax problemsPartial document or photo scans Caller ID is not shown 239 Received fax has poor print quality Can send but not receive faxesCan receive but not send faxes 240 Blocking junk faxes Solving option problemsReset the printer 241 Flash memory card DrawersFinisher Hard disk with adapter Solving paper feed problems 244 Touch Print RecoveryThat jammed does not reprint after you clear the jam Is the letter- or A4-size paper loaded in a 520-sheet tray? Blank pages Solving print quality problemsIsolating print quality problems 245 Dark lines Characters have jagged or uneven edgesClipped images Gray background 247 Incorrect marginsLight colored line, white line, or incorrectly colored line 248 Paper curlPrint irregularities Has paper absorbed moisture due to high humidity? Skewed print Check the darkness, brightness, and contrast settingsRepeating defects Print is too light 250 Print is too darkSolid color pages Toner specks Toner fog or background shading appears onToner rubs off 251 Transparency print quality is poor Solving color quality problemsFAQ about color printing Uneven print density 253 Printed page appears tinted. Can I adjust the color?What is manual color correction? Manual Color menu What are detailed Color Samples and how do I access them?254 Object type Color conversion tables 255 Click Configuration Click Color SamplesContacting Customer Support Edition notice 256 Industry Canada notices 257 Radio interference notice 258 India emissions notice 259 260 261 South Africa telecommunications notice 262 Power consumption 263 Total energy usage 264 Limitation of liability 265 Index 266 267 FTP 268 269 270 271 272