Troubleshooting, Checking an unresponsive printer | Lexmark X940E

Troubleshooting

Checking an unresponsive printer

If your printer is not responding, make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The Ground Fault Circuit Interrupter (GFCI) has not tripped.

From the back of the printer, press the GFCI Reset button located above the printer power cord.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem.

Door A will not shut properly

Make sure the green paper jam clearance lever behind Door A is in place:

1Press down on the white release lever beneath Door A at the top of the printer, and then open the door.

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Lexmark X940E, X945E manual Troubleshooting, Checking an unresponsive printer, Door a will not shut properly, 231

Contents

Users Guide X940e, X945ePage Contents Copying Customizing copy settings Mailing Canceling a copy job Getting the printer ready to fax Faxing Scanning to an FTP address Scanning to an FTP address Clearing jams Printing Understanding printer menus 124 Maintaining the printer Administrative support 231 Troubleshooting Solving copy problems 235 Index Page Safety information Page Basic models Printer configurationsLearning about the printer Basic functions of the scanner Scanner glass Using the ADFUsing the scanner glass Understanding the ADF and scanner glass Control panel item Description Understanding the control panel Display item Description Understanding the home screen Function Button Button name Button Button name Unlock Device Using the touch-screen buttons Sample screen one Button Sample screen two Button Button name Function Other touch-screen buttons Feature Feature name Description Features Available options Installing optionsInstalling internal options Accessing the system board to install internal options Installing a memory card Installing a flash memory or firmware card Installing an internal print server or port interface card Reinstalling the system board Attaching cables USB port Ethernet port Scanner connector Loading the 520-sheet trays Setting the Paper Size and Paper TypeLoading paper and specialty media Loading the 520-sheet traysPage Touch Size Sensing Using A5 or statement paper sizesTouch Exit Config Menu Long-edge orientation Short-edge orientation Loading the 867- and 1133-sheet trays Using the multipurpose feeder Page Page Linking trays Configuring Universal paper settingsLinking and unlinking trays Set paper size to universal Click Custom Types Changing a Custom Type x nameAssigning a custom paper type name Click Paper Menu Click Custom Name Paper characteristics Paper and specialty media guidePaper guidelines Selecting preprinted forms and letterhead Using recycled paperUnacceptable paper Selecting paper Using letterhead Without finisher With finisher installedLong-edge orientation Short-edge orientation Using transparenciesLoading letterhead in the 867-sheet tray Loading letterhead in the 1133-sheet tray Using labels Using envelopes Using card stock Supported paper sizes, types, and weightsStoring paper 257 x 364 mm 10.1 x 14.3 Paper sizes supported by the printer Paper types and weights supported by the finisher Paper types and weights supported by the printer Supported finishing features Bin Bin 1 finishing featuresHorizonal transport unit Finisher standard bin Bin 2 finishing features Bin 2 booklet-makerSize Bi fold Booklet fold Saddle staple Size Bi fold Booklet fold Saddle staple Envelopes any size Making a quick copy Copying using the ADFCopying Making copies Making transparencies Copying using the scanner glass flatbedCopying photos Copying on specialty media Customizing copy settings Making copies using paper from a selected trayCopying from one size to another Example 2 Copying to a single paper size Copying a document that contains mixed paper sizesCopying on both sides of the paper duplexing Example 1 Copying to mixed paper sizes Reducing or enlarging copies Adjusting copy quality Collated Not collated Collating copiesPlacing separator sheets between copies Copying multiple pages onto a single sheet Creating a custom job job build Touch Paper SaverTouch Custom Job Touch Date/Time Stamp Job interruptPlacing information on copies Placing the date and time at the top of each Understanding the copy screens and options Canceling a copy job Color Copy toScale Darkness Advanced Imaging ContentPaper Saver Create Booklet Improving copy quality Advanced DuplexQuestion Tip Mailing Setting up the e-mail functionSetting up the address book Click Configuration Click E-mail/FTP Settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the touch screen Sending an e-mail using the keypad Touch E-mail It Sending an e-mail using a shortcut numberSending an e-mail using the address book Mailing color documents Mailing to a profile Using profilesCustomizing e-mail settings Creating an e-mail profile Original Size Canceling an e-mailUnderstanding e-mail options Changing the output file type Binding ResolutionContent OrientationPage Equipment Benefits FaxingGetting the printer ready to fax Choosing a fax connection Country/region Using an RJ11 adapterPage Country/region Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Page Turning daylight saving time on or off Setting the outgoing fax name and numberSetting the date and time Click Configuration Click Set Date and Time Sending a fax Sending a fax using the control panelSending a fax using the computer Click Configuration Click Manage Destinations Click Fax Shortcut Setup Using shortcuts and the address bookCreating a fax destination shortcut using the touch screen Using fax destination shortcuts Making a fax lighter or darker Customizing fax settingsUsing the address book Changing the fax resolution Sending a fax at a scheduled time Canceling an outgoing faxTouch Advanced Options Touch Delayed Send Click Fax Settings Click Fax Job Log or Fax Call Log Understanding fax options Holding faxes Click Configuration Click Fax SettingsImproving fax quality Holding and forwarding faxes Forwarding a fax Click Analog Fax Setup Click Holding Faxes Scanning to an FTP address using the keypad Scanning to an FTP addressScanning to an FTP address Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut number Understanding FTP options Creating an FTP destination shortcut using the touch screen Improving FTP quality Scanning to a computer or USB flash memory device Scanning to a computerClick Scan Profile Click Create Scan Profile Format Type Quick SetupScanning to a USB flash memory device Understanding scan to computer options Default Content CompressionAdvanced Imaging Improving scan quality Printing confidential and other held jobs Installing printer softwarePrinting Printing a document Touch Confidential Jobs Printing confidential and other held jobs from Windows100 Job type Description 101 Printing from a USB flash memory device 102 Printing a directory list Printing a menu settingsPrinting a network setup Printing information pages Canceling a print job from the Windows desktop Canceling a print jobCanceling a print job from the control panel Canceling a print job from the Windows taskbar Using Max Speed and Max Yield Printing in black and white105 106 Clearing jamsAvoiding jams Understanding jam numbers and locations Jam numbers Area name Instructions 107 Paper jams 108Touch Continue 109 110 111 Paper jam 112 113 114 115 Cover, knob, or handle name 287-288 paper jams116 Covers, knobs, and handles located behind finisher Door G 117 118 119 Staple jam 120 121 122 123 124 Settings Network/Ports HelpUnderstanding printer menus Menus list Supplies menu 125Menu item Description 126 Default Source menuPaper menu Paper Size/Type menu Manual Paper Size 127MP Feeder Size MP Feeder Type 128 Configure MP menu Substitute Size menu Paper Texture menu129 130 Paper Loading menu Menu item Definition Custom Types menuCustom Names menu 131 Universal Setup menu Custom Bin Names menu132 Output Bin Bin Setup menuConfigure Bins 133 Reports menu Reports menu134 135 Print FontsPrint Directory Display Language Settings menuGeneral Settings menu 136 137 138 139 Timeouts Print Recovery Factory Defaults140 141 Copy Settings menu 142 143 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings 144 Dial Prefix Fax Send SettingsResolution 145 146 147 Fax Receive Settings 148 Fax Log Settings Speaker Settings 149Distinctive Rings Fax Mode Fax Server menu Fax Server Setup150 Mail Settings menu 151Format 152 OrientationPhoto Jpeg Quality Use Multi-Page Tiff 153Jpeg Quality Mail images sent as Mail Server Setup menu Mail Server Setup154 155 FTP Settings menu 156 157 Base File Name Scan to USB Settings158 FTP bit Depth 159 Scan bit Depth 160 Print Settings Finishing menu161 Multipage Order 162Collation Multipage Print 163 164 Quality menu Manual Color 165RGB Saturation Color Samples Format Disk Color AdjustUtilities menu 166 167 Setup menu 168 Font Priority Print PS ErrorPostScript menu 169 170 PCL Emul menu 171 Annotations 172Tray Renumber Scale to Fit Scale Html menu173 Font Size 174 Image menu Security menu Authentication ModeAuto Log out delay Scan to PC Port Range Function Access 176 Password Protect 177Confidential Print 178 Year 179Time Zone Current Date and Time Network/Ports menu TCP/IP menu180 181 IPv6 menu 182IPv6 183 Active NIC menu Standard Network menu184 Job Buffering NPA Mode185 Network Buffer Standard USB menu 186USB Buffer 187 NetWare menu 188 Help menuAppleTalk menu LexLink menu 189 List of status and error messages Understanding printer messages190 191 Delete/Delete all/Delete all confidential jobs 192 Enter PIN 193 Invalid Network Code 194 No recognized file types Power Saver 195 Receiving page n 196 Restoring Factory Defaults 197 Waiting 198 Short paper 199 Ppds font error 200 Parallel port x disabled 201 Remove defective hard disk 202 Replace color pc units Checking the status of supplies from the control panel Maintaining the printerStoring supplies Checking the status of supplies Ordering photoconductors Conserving suppliesOrdering supplies Ordering toner cartridges 205 Replacing suppliesOrdering a waste toner box Replacing the waste toner box 206 207 208 209 210 Cleaning the printhead lenses 211 212 213 214 Replacing a photoconductor Photoconductor color Opening name 215 216 217 Replacing a toner cartridge 218 219 Cleaning the exterior of the printer Before moving the printer Cleaning the scanner glassRecycling Lexmark products Moving the printer 221 222 223 Setting the printer up in a new location 224 Shipping the printer Disabling control panel menus Administrative supportAdjusting the brightness of the display Adjusting Power Saver 226 Restoring the factory default settingsTouch Disk Encryption Touch Enable or Disable Encrypting the printer hard disk Modifying confidential print settings Locking the entire printer227 228 Using 802.1x authenticationSupporting IPSec Supporting SNMPv3 229 Creating an administrative passwordUsing Secure mode Click Create Password 230 Click TCP/IP Port Access 231 TroubleshootingChecking an unresponsive printer Door a will not shut properly Make sure the printer is ready to print Solving printing problemsControl panel display is blank or displays only diamonds 232 Confidential and other held jobs do not print Job takes longer than expected to print233 Large jobs do not collate Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not work Poor copy quality Solving copy problemsCopier does not respond Scanner unit does not close 236 Partial document or photo copies Scanning takes too long or freezes the computer Solving scanner problemsChecking an unresponsive scanner Scan was not successful Caller ID is not shown Solving fax problemsPartial document or photo scans Cannot scan from a computer 239 240 Can send but not receive faxesCan receive but not send faxes Received fax has poor print quality 241 Solving option problemsReset the printer Blocking junk faxes Hard disk with adapter DrawersFinisher Flash memory card Solving paper feed problems Is the letter- or A4-size paper loaded in a 520-sheet tray? Touch Print RecoveryThat jammed does not reprint after you clear the jam 244 245 Solving print quality problemsIsolating print quality problems Blank pages Gray background Characters have jagged or uneven edgesClipped images Dark lines Incorrect margins Light colored line, white line, or incorrectly colored line247 Has paper absorbed moisture due to high humidity? Paper curlPrint irregularities 248 Print is too light Check the darkness, brightness, and contrast settingsRepeating defects Skewed print Print is too dark Solid color pages250 251 Toner fog or background shading appears onToner rubs off Toner specks Uneven print density Solving color quality problemsFAQ about color printing Transparency print quality is poor Printed page appears tinted. Can I adjust the color? What is manual color correction?253 Object type Color conversion tables What are detailed Color Samples and how do I access them?254 Manual Color menu Click Configuration Click Color Samples Contacting Customer Support255 256 Edition notice 257 Industry Canada notices 258 Radio interference notice 259 India emissions notice 260 261 262 South Africa telecommunications notice 263 Power consumption 264 Total energy usage 265 Limitation of liability 266 Index FTP 267 268 269 270 271 272