Solving option problems, Blocking junk faxes, 241 | Lexmark X940E

•Increase the fax scan resolution, if possible.

Is the toner low?

When 88 <color> toner low appears or when you experience faded print, replace the cartridge(s).

Make sure the fax transmission speed is not set too high

Decrease the incoming fax transmission speed:

1Open a Web browser.

2In the address bar, type the IP address of the printer, and then press Enter.

3Click Configuration.

4Click Fax Settings.

5Click Analog Fax Setup.

6In the Max Speed box, click on one of the following:

2400

4800

9600

14400

33600

7Click Submit.

Blocking junk faxes

1Open a Web browser.

2In the address bar, type the IP address of the printer and, then press Enter.

3Click Configuration.

4Click Fax Settings.

5Click Analog Fax Setup.

6Click the No Name Fax option.

This option blocks all incoming faxes that have a private caller ID or no fax station name.

7In the Banned Fax List field, enter the phone numbers or fax station names of specific fax callers you want to block.

Solving option problems

Option does not operate correctly or quits after it is installed

These are possible solutions. Try one or more of the following:

Reset the printer

Turn the printer off, wait for about 10 seconds, and then turn the printer on.

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Lexmark X940E Solving option problems, Blocking junk faxes, 241, Make sure the fax transmission speed is not set too high

Contents

Users Guide X940e, X945ePage Contents Copying Customizing copy settings Mailing Canceling a copy job Getting the printer ready to fax Faxing Scanning to an FTP address Scanning to an FTP address Clearing jams Printing Understanding printer menus 124 Maintaining the printer Administrative support 231 Troubleshooting Solving copy problems 235 Index Page Safety information Page Learning about the printer Printer configurationsBasic functions of the scanner Basic models Using the scanner glass Using the ADFUnderstanding the ADF and scanner glass Scanner glass Control panel item Description Understanding the control panel Display item Description Understanding the home screen Function Button Button name Button Button name Unlock Device Using the touch-screen buttons Sample screen one Button Sample screen two Button Button name Function Other touch-screen buttons Feature Feature name Description Features Installing internal options Installing optionsAccessing the system board to install internal options Available options Installing a memory card Installing a flash memory or firmware card Installing an internal print server or port interface card Reinstalling the system board Attaching cables USB port Ethernet port Scanner connector Loading paper and specialty media Setting the Paper Size and Paper TypeLoading the 520-sheet trays Loading the 520-sheet traysPage Touch Exit Config Menu Using A5 or statement paper sizesLong-edge orientation Short-edge orientation Touch Size Sensing Loading the 867- and 1133-sheet trays Using the multipurpose feeder Page Page Linking and unlinking trays Configuring Universal paper settingsSet paper size to universal Linking trays Assigning a custom paper type name Changing a Custom Type x nameClick Paper Menu Click Custom Name Click Custom Types Paper and specialty media guide Paper characteristicsPaper guidelines Unacceptable paper Using recycled paperSelecting paper Selecting preprinted forms and letterhead Without finisher With finisher installed Using letterheadLong-edge orientation Loading letterhead in the 867-sheet tray Using transparenciesLoading letterhead in the 1133-sheet tray Short-edge orientation Using labels Using envelopes Supported paper sizes, types, and weights Using card stockStoring paper 257 x 364 mm 10.1 x 14.3 Paper sizes supported by the printer Paper types and weights supported by the finisher Paper types and weights supported by the printer Supported finishing features Horizonal transport unit Bin 1 finishing featuresFinisher standard bin Bin Bin 2 booklet-maker Bin 2 finishing featuresSize Bi fold Booklet fold Saddle staple Size Bi fold Booklet fold Saddle staple Envelopes any size Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glass flatbedCopying on specialty media Making transparencies Making copies using paper from a selected tray Customizing copy settingsCopying from one size to another Copying on both sides of the paper duplexing Copying a document that contains mixed paper sizesExample 1 Copying to mixed paper sizes Example 2 Copying to a single paper size Reducing or enlarging copies Adjusting copy quality Placing separator sheets between copies Collating copiesCopying multiple pages onto a single sheet Collated Not collated Touch Paper Saver Creating a custom job job buildTouch Custom Job Placing information on copies Job interruptPlacing the date and time at the top of each Touch Date/Time Stamp Understanding the copy screens and options Canceling a copy job Scale Copy toDarkness Color Paper Saver ContentCreate Booklet Advanced Imaging Advanced Duplex Improving copy qualityQuestion Tip Setting up the address book Setting up the e-mail functionClick Configuration Click E-mail/FTP Settings Mailing Creating an e-mail shortcut using the touch screen Creating an e-mail shortcut using the Embedded Web ServerSending an e-mail using the keypad Creating an e-mail shortcut Sending an e-mail using the address book Sending an e-mail using a shortcut numberMailing color documents Touch E-mail It Customizing e-mail settings Using profilesCreating an e-mail profile Mailing to a profile Understanding e-mail options Canceling an e-mailChanging the output file type Original Size Content ResolutionOrientation BindingPage Getting the printer ready to fax FaxingChoosing a fax connection Equipment Benefits Country/region Using an RJ11 adapterPage Country/region Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Page Setting the date and time Setting the outgoing fax name and numberClick Configuration Click Set Date and Time Turning daylight saving time on or off Sending a fax using the computer Sending a fax using the control panelClick Configuration Click Manage Destinations Sending a fax Creating a fax destination shortcut using the touch screen Using shortcuts and the address bookUsing fax destination shortcuts Click Fax Shortcut Setup Using the address book Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Touch Advanced Options Touch Delayed Send Canceling an outgoing faxClick Fax Settings Click Fax Job Log or Fax Call Log Sending a fax at a scheduled time Understanding fax options Improving fax quality Click Configuration Click Fax SettingsHolding and forwarding faxes Holding faxes Forwarding a fax Click Analog Fax Setup Click Holding Faxes Scanning to an FTP address Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut number Understanding FTP options Creating an FTP destination shortcut using the touch screen Improving FTP quality Scanning to a computer Scanning to a computer or USB flash memory deviceClick Scan Profile Click Create Scan Profile Scanning to a USB flash memory device Quick SetupUnderstanding scan to computer options Format Type Compression Default ContentAdvanced Imaging Improving scan quality Printing Installing printer softwarePrinting a document Printing confidential and other held jobs 100 Printing confidential and other held jobs from WindowsJob type Description Touch Confidential Jobs 101 Printing from a USB flash memory device 102 Printing a network setup Printing a menu settingsPrinting information pages Printing a directory list Canceling a print job from the control panel Canceling a print jobCanceling a print job from the Windows taskbar Canceling a print job from the Windows desktop Printing in black and white Using Max Speed and Max Yield105 Avoiding jams Clearing jamsUnderstanding jam numbers and locations 106 Jam numbers Area name Instructions 107 108 Paper jamsTouch Continue 109 110 111 Paper jam 112 113 114 115 116 287-288 paper jamsCovers, knobs, and handles located behind finisher Door G Cover, knob, or handle name 117 118 119 Staple jam 120 121 122 123 Understanding printer menus Settings Network/Ports HelpMenus list 124 125 Supplies menuMenu item Description Paper menu Default Source menuPaper Size/Type menu 126 MP Feeder Size 127MP Feeder Type Manual Paper Size 128 Configure MP menu Paper Texture menu Substitute Size menu129 130 Paper Loading menu Custom Names menu Custom Types menu131 Menu item Definition Custom Bin Names menu Universal Setup menu132 Configure Bins Bin Setup menu133 Output Bin Reports menu Reports menu134 Print Fonts 135Print Directory General Settings menu Settings menu136 Display Language 137 138 139 Timeouts Factory Defaults Print Recovery140 141 Copy Settings menu 142 Fax Mode Analog Fax Setup menu Fax Settings menuGeneral Fax Settings 143 144 Resolution Fax Send Settings145 Dial Prefix 146 147 Fax Receive Settings 148 Fax Log Settings 149 Speaker SettingsDistinctive Rings Fax Server Setup Fax Mode Fax Server menu150 151 Mail Settings menuFormat Orientation 152Photo Jpeg Quality Jpeg Quality 153Mail images sent as Use Multi-Page Tiff Mail Server Setup Mail Server Setup menu154 155 FTP Settings menu 156 157 158 Scan to USB SettingsFTP bit Depth Base File Name 159 Scan bit Depth 160 Finishing menu Print Settings161 Collation 162Multipage Print Multipage Order 163 164 Quality menu RGB Saturation 165Color Samples Manual Color Utilities menu Color Adjust166 Format Disk 167 Setup menu 168 PostScript menu Print PS Error169 Font Priority 170 PCL Emul menu 171 Tray Renumber 172Scale to Fit Annotations 173 Html menuFont Size Scale 174 Image menu Auto Log out delay Scan to PC Port Range Authentication ModeFunction Access Security menu 176 177 Password ProtectConfidential Print 178 Time Zone 179Current Date and Time Year TCP/IP menu Network/Ports menu180 181 182 IPv6 menuIPv6 183 Standard Network menu Active NIC menu184 185 NPA ModeNetwork Buffer Job Buffering 186 Standard USB menuUSB Buffer 187 NetWare menu AppleTalk menu Help menuLexLink menu 188 189 Understanding printer messages List of status and error messages190 191 Delete/Delete all/Delete all confidential jobs 192 Enter PIN 193 Invalid Network Code 194 No recognized file types Power Saver 195 Receiving page n 196 Restoring Factory Defaults 197 Waiting 198 Short paper 199 Ppds font error 200 Parallel port x disabled 201 Remove defective hard disk 202 Replace color pc units Storing supplies Maintaining the printerChecking the status of supplies Checking the status of supplies from the control panel Ordering supplies Conserving suppliesOrdering toner cartridges Ordering photoconductors Ordering a waste toner box Replacing suppliesReplacing the waste toner box 205 206 207 208 209 210 Cleaning the printhead lenses 211 212 213 214 Replacing a photoconductor Photoconductor color Opening name 215 216 217 Replacing a toner cartridge 218 219 Cleaning the exterior of the printer Recycling Lexmark products Cleaning the scanner glassMoving the printer Before moving the printer 221 222 223 Setting the printer up in a new location 224 Shipping the printer Adjusting the brightness of the display Administrative supportAdjusting Power Saver Disabling control panel menus Touch Disk Encryption Touch Enable or Disable Restoring the factory default settingsEncrypting the printer hard disk 226 Locking the entire printer Modifying confidential print settings227 Supporting IPSec Using 802.1x authenticationSupporting SNMPv3 228 Using Secure mode Creating an administrative passwordClick Create Password 229 230 Click TCP/IP Port Access Checking an unresponsive printer TroubleshootingDoor a will not shut properly 231 Control panel display is blank or displays only diamonds Solving printing problems232 Make sure the printer is ready to print Job takes longer than expected to print Confidential and other held jobs do not print233 Incorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collate Copier does not respond Solving copy problemsScanner unit does not close Poor copy quality 236 Partial document or photo copies Checking an unresponsive scanner Solving scanner problemsScan was not successful Scanning takes too long or freezes the computer Partial document or photo scans Solving fax problemsCannot scan from a computer Caller ID is not shown 239 Can receive but not send faxes Can send but not receive faxesReceived fax has poor print quality 240 Reset the printer Solving option problemsBlocking junk faxes 241 Finisher DrawersFlash memory card Hard disk with adapter Solving paper feed problems That jammed does not reprint after you clear the jam Touch Print Recovery244 Is the letter- or A4-size paper loaded in a 520-sheet tray? Isolating print quality problems Solving print quality problemsBlank pages 245 Clipped images Characters have jagged or uneven edgesDark lines Gray background Light colored line, white line, or incorrectly colored line Incorrect margins247 Print irregularities Paper curl248 Has paper absorbed moisture due to high humidity? Repeating defects Check the darkness, brightness, and contrast settingsSkewed print Print is too light Solid color pages Print is too dark250 Toner rubs off Toner fog or background shading appears onToner specks 251 FAQ about color printing Solving color quality problemsTransparency print quality is poor Uneven print density What is manual color correction? Printed page appears tinted. Can I adjust the color?253 254 What are detailed Color Samples and how do I access them?Manual Color menu Object type Color conversion tables Contacting Customer Support Click Configuration Click Color Samples255 256 Edition notice 257 Industry Canada notices 258 Radio interference notice 259 India emissions notice 260 261 262 South Africa telecommunications notice 263 Power consumption 264 Total energy usage 265 Limitation of liability 266 Index FTP 267 268 269 270 271 272