Lexmark X945E Solving fax problems, Partial document or photo scans, Cannot scan from a computer

Check the document placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Partial document or photo scans

These are possible solutions. Try one or more of the following:

Check the document placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Check the Paper Size setting

Make sure the Paper Size setting matches the paper loaded in the tray.

Cannot scan from a computer

These are possible solutions. Try one or more of the following:

Are there any error messages on the display?

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Check the cable connections

Make sure the network or USB cable is securely connected to the computer and the printer.

Solving fax problems

Caller ID is not shown

Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service.

If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu depends on whether your country or region supports multiple caller ID patterns. Contact your telecommunications company to determine which pattern or switch setting to use.

Cannot send or receive a fax

These are possible solutions. Try one or more of the following:

Are there any error messages on the display?

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Check the printer connections

Make sure the cable connections for the following hardware are secure, if applicable:

•Telephone

•Handset

•Answering machine

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