Lexmark X940E, X945E manual Solving paper feed problems

Internal print server

If the internal print server does not operate correctly, these are possible solutions. Try one or more of the following:

Check the print server connections

•Make sure the internal print server is securely attached to the printer system board.

•Make sure you are using the correct (optional) cable and that it is securely connected.

Make sure the network software is configured correctly

For information about installing software for network printing, click View User's Guide and Documentation on the Software and Documentation CD.

Memory card

Make sure the memory card is securely connected to the printer system board.

USB/parallel interface card

Check the USB/parallel interface card connections:

•Make sure the USB/parallel interface card is securely connected to the printer system board.

•Make sure you are using the correct cable and that it is securely connected.

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

Check the paper

Use recommended paper and other specialty media. For more information, see the chapter about paper and specialty media guidelines.

Make sure there is not too much paper in the paper tray

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.

Check the paper guides

Move the guides in the tray to the correct positions for the paper size loaded.

Has the paper absorbed moisture due to high humidity?

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

The paper path is not clear. Clear jammed paper from the entire paper path, and then press .

Print jobs are not routed to the booklet-maker bin

These are possible solutions. Try one or more of the following:

Check the paper

Make sure the paper is loaded in a 520-sheet tray or the multipurpose feeder. If the paper is loaded in the multipurpose feeder, make sure it is loaded short-edge first.

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