Manuals / Lexmark / Computer Equipment / Printer

Lexmark X940E Solving copy problems, Copier does not respond, Scanner unit does not close, 235

Models: X945E X940E

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3Touch Settings.

4Touch General Settings.

5Touch repeatedly until Timeouts appears.

6Touch Timeouts.

7Touch the next to Print Timeout repeatedly until the desired value appears.

8Touch Submit.

9Touch .

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

Are there any error messages on the display?

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy quality

These are some examples of poor copy quality:

•Blank pages

•Checkerboard pattern

•Distorted graphics or pictures

•Missing characters

•Faded print

•Dark print

•Skewed lines

•Smudges

•Streaks

•Unexpected characters

•White lines in print

These are possible solutions. Try one or more of the following:

Are there any error messages on the display?

Clear any error messages.

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Lexmark X940E, X945E Solving copy problems, Copier does not respond, Scanner unit does not close, Poor copy quality, 235

Contents

Users Guide X940e, X945ePage Contents Copying Customizing copy settingsMailing Canceling a copy jobGetting the printer ready to fax FaxingScanning to an FTP address Scanning to an FTP addressClearing jams PrintingUnderstanding printer menus 124Maintaining the printer Administrative support231 TroubleshootingSolving copy problems 235 Index Page Safety information Page Basic models Printer configurationsLearning about the printer Basic functions of the scannerScanner glass Using the ADFUsing the scanner glass Understanding the ADF and scanner glassControl panel item Description Understanding the control panelDisplay item Description Understanding the home screenFunction Button Button nameButton Button name Unlock Device Using the touch-screen buttonsSample screen one Button Sample screen twoButton Button name Function Other touch-screen buttonsFeature Feature name Description FeaturesAvailable options Installing optionsInstalling internal options Accessing the system board to install internal optionsInstalling a memory card Installing a flash memory or firmware card Installing an internal print server or port interface card Reinstalling the system board Attaching cables USB port Ethernet port Scanner connector Loading the 520-sheet trays Setting the Paper Size and Paper TypeLoading paper and specialty media Loading the 520-sheet traysPage Touch Size Sensing Using A5 or statement paper sizesTouch Exit Config Menu Long-edge orientation Short-edge orientationLoading the 867- and 1133-sheet trays Using the multipurpose feeder Page Page Linking trays Configuring Universal paper settingsLinking and unlinking trays Set paper size to universalClick Custom Types Changing a Custom Type x nameAssigning a custom paper type name Click Paper Menu Click Custom NamePaper and specialty media guide Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Using recycled paperUnacceptable paper Selecting paperWithout finisher With finisher installed Using letterheadLong-edge orientation Short-edge orientation Using transparenciesLoading letterhead in the 867-sheet tray Loading letterhead in the 1133-sheet trayUsing labels Using envelopesSupported paper sizes, types, and weights Using card stockStoring paper 257 x 364 mm 10.1 x 14.3 Paper sizes supported by the printerPaper types and weights supported by the finisher Paper types and weights supported by the printerSupported finishing features Bin Bin 1 finishing featuresHorizonal transport unit Finisher standard binBin 2 booklet-maker Bin 2 finishing featuresSize Bi fold Booklet fold Saddle staple Size Bi fold Booklet fold Saddle staple Envelopes any size Making a quick copy Copying using the ADFCopying Making copiesMaking transparencies Copying using the scanner glass flatbedCopying photos Copying on specialty mediaMaking copies using paper from a selected tray Customizing copy settingsCopying from one size to another Example 2 Copying to a single paper size Copying a document that contains mixed paper sizesCopying on both sides of the paper duplexing Example 1 Copying to mixed paper sizesReducing or enlarging copies Adjusting copy qualityCollated Not collated Collating copiesPlacing separator sheets between copies Copying multiple pages onto a single sheetTouch Paper Saver Creating a custom job job buildTouch Custom Job Touch Date/Time Stamp Job interruptPlacing information on copies Placing the date and time at the top of eachUnderstanding the copy screens and options Canceling a copy jobColor Copy toScale DarknessAdvanced Imaging ContentPaper Saver Create BookletAdvanced Duplex Improving copy qualityQuestion Tip Mailing Setting up the e-mail functionSetting up the address book Click Configuration Click E-mail/FTP SettingsCreating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the touch screen Sending an e-mail using the keypadTouch E-mail It Sending an e-mail using a shortcut numberSending an e-mail using the address book Mailing color documentsMailing to a profile Using profilesCustomizing e-mail settings Creating an e-mail profileOriginal Size Canceling an e-mailUnderstanding e-mail options Changing the output file typeBinding ResolutionContent OrientationPage Equipment Benefits FaxingGetting the printer ready to fax Choosing a fax connectionCountry/region Using an RJ11 adapterPage Country/region Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Page Turning daylight saving time on or off Setting the outgoing fax name and numberSetting the date and time Click Configuration Click Set Date and TimeSending a fax Sending a fax using the control panelSending a fax using the computer Click Configuration Click Manage DestinationsClick Fax Shortcut Setup Using shortcuts and the address bookCreating a fax destination shortcut using the touch screen Using fax destination shortcutsMaking a fax lighter or darker Customizing fax settingsUsing the address book Changing the fax resolutionSending a fax at a scheduled time Canceling an outgoing faxTouch Advanced Options Touch Delayed Send Click Fax Settings Click Fax Job Log or Fax Call LogUnderstanding fax options Holding faxes Click Configuration Click Fax SettingsImproving fax quality Holding and forwarding faxesForwarding a fax Click Analog Fax Setup Click Holding FaxesScanning to an FTP address Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut numberUnderstanding FTP options Creating an FTP destination shortcut using the touch screenImproving FTP quality Scanning to a computer Scanning to a computer or USB flash memory deviceClick Scan Profile Click Create Scan Profile Format Type Quick SetupScanning to a USB flash memory device Understanding scan to computer optionsCompression Default ContentAdvanced Imaging Improving scan quality Printing confidential and other held jobs Installing printer softwarePrinting Printing a documentTouch Confidential Jobs Printing confidential and other held jobs from Windows100 Job type Description101 Printing from a USB flash memory device102 Printing a directory list Printing a menu settingsPrinting a network setup Printing information pagesCanceling a print job from the Windows desktop Canceling a print jobCanceling a print job from the control panel Canceling a print job from the Windows taskbarPrinting in black and white Using Max Speed and Max Yield105 106 Clearing jamsAvoiding jams Understanding jam numbers and locationsJam numbers Area name Instructions 107108 Paper jamsTouch Continue 109 110 111 Paper jam112 113 114 115 Cover, knob, or handle name 287-288 paper jams116 Covers, knobs, and handles located behind finisher Door G117 118 119 Staple jam120 121 122 123 124 Settings Network/Ports HelpUnderstanding printer menus Menus list125 Supplies menuMenu item Description 126 Default Source menuPaper menu Paper Size/Type menuManual Paper Size 127MP Feeder Size MP Feeder Type128 Configure MP menuPaper Texture menu Substitute Size menu129 130 Paper Loading menuMenu item Definition Custom Types menuCustom Names menu 131Custom Bin Names menu Universal Setup menu132 Output Bin Bin Setup menuConfigure Bins 133Reports menu Reports menu134 Print Fonts 135Print Directory Display Language Settings menuGeneral Settings menu 136137 138 139 TimeoutsFactory Defaults Print Recovery140 141 Copy Settings menu142 143 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings144 Dial Prefix Fax Send SettingsResolution 145146 147 Fax Receive Settings148 Fax Log Settings149 Speaker SettingsDistinctive Rings Fax Server Setup Fax Mode Fax Server menu150 151 Mail Settings menuFormat Orientation 152Photo Jpeg Quality Use Multi-Page Tiff 153Jpeg Quality Mail images sent asMail Server Setup Mail Server Setup menu154 155 FTP Settings menu156 157 Base File Name Scan to USB Settings158 FTP bit Depth159 Scan bit Depth 160Finishing menu Print Settings161 Multipage Order 162Collation Multipage Print163 164 Quality menuManual Color 165RGB Saturation Color SamplesFormat Disk Color AdjustUtilities menu 166167 Setup menu168 Font Priority Print PS ErrorPostScript menu 169170 PCL Emul menu171 Annotations 172Tray Renumber Scale to FitScale Html menu173 Font Size174 Image menuSecurity menu Authentication ModeAuto Log out delay Scan to PC Port Range Function Access176 177 Password ProtectConfidential Print 178 Year 179Time Zone Current Date and TimeTCP/IP menu Network/Ports menu180 181 182 IPv6 menuIPv6 183 Standard Network menu Active NIC menu184 Job Buffering NPA Mode185 Network Buffer186 Standard USB menuUSB Buffer 187 NetWare menu188 Help menuAppleTalk menu LexLink menu189 Understanding printer messages List of status and error messages190 191 Delete/Delete all/Delete all confidential jobs192 Enter PIN193 Invalid Network Code194 No recognized file types Power Saver195 Receiving page n196 Restoring Factory Defaults197 Waiting198 Short paper199 Ppds font error200 Parallel port x disabled201 Remove defective hard disk202 Replace color pc unitsChecking the status of supplies from the control panel Maintaining the printerStoring supplies Checking the status of suppliesOrdering photoconductors Conserving suppliesOrdering supplies Ordering toner cartridges205 Replacing suppliesOrdering a waste toner box Replacing the waste toner box206 207 208 209 210 Cleaning the printhead lenses211 212 213 214 Replacing a photoconductorPhotoconductor color Opening name 215216 217 Replacing a toner cartridge218 219 Cleaning the exterior of the printerBefore moving the printer Cleaning the scanner glassRecycling Lexmark products Moving the printer221 222 223 Setting the printer up in a new location224 Shipping the printerDisabling control panel menus Administrative supportAdjusting the brightness of the display Adjusting Power Saver226 Restoring the factory default settingsTouch Disk Encryption Touch Enable or Disable Encrypting the printer hard diskLocking the entire printer Modifying confidential print settings227 228 Using 802.1x authenticationSupporting IPSec Supporting SNMPv3229 Creating an administrative passwordUsing Secure mode Click Create Password230 Click TCP/IP Port Access231 TroubleshootingChecking an unresponsive printer Door a will not shut properlyMake sure the printer is ready to print Solving printing problemsControl panel display is blank or displays only diamonds 232Job takes longer than expected to print Confidential and other held jobs do not print233 Large jobs do not collate Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not workPoor copy quality Solving copy problemsCopier does not respond Scanner unit does not close236 Partial document or photo copiesScanning takes too long or freezes the computer Solving scanner problemsChecking an unresponsive scanner Scan was not successfulCaller ID is not shown Solving fax problemsPartial document or photo scans Cannot scan from a computer239 240 Can send but not receive faxesCan receive but not send faxes Received fax has poor print quality241 Solving option problemsReset the printer Blocking junk faxesHard disk with adapter DrawersFinisher Flash memory cardSolving paper feed problems Is the letter- or A4-size paper loaded in a 520-sheet tray? Touch Print RecoveryThat jammed does not reprint after you clear the jam 244245 Solving print quality problemsIsolating print quality problems Blank pagesGray background Characters have jagged or uneven edgesClipped images Dark linesLight colored line, white line, or incorrectly colored line Incorrect margins247 Has paper absorbed moisture due to high humidity? Paper curlPrint irregularities 248Print is too light Check the darkness, brightness, and contrast settingsRepeating defects Skewed printSolid color pages Print is too dark250 251 Toner fog or background shading appears onToner rubs off Toner specksUneven print density Solving color quality problemsFAQ about color printing Transparency print quality is poorWhat is manual color correction? Printed page appears tinted. Can I adjust the color?253 Object type Color conversion tables What are detailed Color Samples and how do I access them?254 Manual Color menuContacting Customer Support Click Configuration Click Color Samples255 256 Edition notice257 Industry Canada notices258 Radio interference notice259 India emissions notice260 261 262 South Africa telecommunications notice263 Power consumption264 Total energy usage265 Limitation of liability266 IndexFTP 267268 269 270 271 272