Solving print quality problems, Blank pages, 245

Solving print quality problems

The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.

Isolating print quality problems

To help isolate print quality problems, print the print quality test pages:

1Turn the printer off.

2Load letter- or A4-size paper in the tray in the long-edge orientation.

3 From the keypad, hold down

and

while turning the printer on.

4Release the buttons when the screen with the progress bar appears.

The printer performs a power-on sequence, and then the Configuration menu appears.

5On the display, touch repeatedly until Print Quality Pages appears.

6Touch Print Quality Pages. The print quality test pages print.

7Touch Exit Config Menu.

Blank pages

The printer may need to be serviced. For more information, contact Customer Support.

245

Page 245

Image 245

Lexmark X940E, X945E manual Solving print quality problems, Isolating print quality problems, Blank pages, 245

Contents

Users Guide X940e, X945ePage Contents Copying Customizing copy settings Mailing Canceling a copy job Getting the printer ready to fax Faxing Scanning to an FTP address Scanning to an FTP address Clearing jams Printing Understanding printer menus 124 Maintaining the printer Administrative support 231 Troubleshooting Solving copy problems 235 Index Page Safety information Page Learning about the printer Printer configurationsBasic functions of the scanner Basic models Using the scanner glass Using the ADFUnderstanding the ADF and scanner glass Scanner glass Control panel item Description Understanding the control panel Display item Description Understanding the home screen Function Button Button name Button Button name Unlock Device Using the touch-screen buttons Sample screen one Button Sample screen two Button Button name Function Other touch-screen buttons Feature Feature name Description Features Installing internal options Installing optionsAccessing the system board to install internal options Available options Installing a memory card Installing a flash memory or firmware card Installing an internal print server or port interface card Reinstalling the system board Attaching cables USB port Ethernet port Scanner connector Loading paper and specialty media Setting the Paper Size and Paper TypeLoading the 520-sheet trays Loading the 520-sheet traysPage Touch Exit Config Menu Using A5 or statement paper sizesLong-edge orientation Short-edge orientation Touch Size Sensing Loading the 867- and 1133-sheet trays Using the multipurpose feeder Page Page Linking and unlinking trays Configuring Universal paper settingsSet paper size to universal Linking trays Assigning a custom paper type name Changing a Custom Type x nameClick Paper Menu Click Custom Name Click Custom Types Paper guidelines Paper characteristicsPaper and specialty media guide Unacceptable paper Using recycled paperSelecting paper Selecting preprinted forms and letterhead Long-edge orientation Using letterheadWithout finisher With finisher installed Loading letterhead in the 867-sheet tray Using transparenciesLoading letterhead in the 1133-sheet tray Short-edge orientation Using labels Using envelopes Storing paper Using card stockSupported paper sizes, types, and weights 257 x 364 mm 10.1 x 14.3 Paper sizes supported by the printer Paper types and weights supported by the finisher Paper types and weights supported by the printer Supported finishing features Horizonal transport unit Bin 1 finishing featuresFinisher standard bin Bin Size Bi fold Booklet fold Saddle staple Bin 2 finishing featuresBin 2 booklet-maker Size Bi fold Booklet fold Saddle staple Envelopes any size Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glass flatbedCopying on specialty media Making transparencies Copying from one size to another Customizing copy settingsMaking copies using paper from a selected tray Copying on both sides of the paper duplexing Copying a document that contains mixed paper sizesExample 1 Copying to mixed paper sizes Example 2 Copying to a single paper size Reducing or enlarging copies Adjusting copy quality Placing separator sheets between copies Collating copiesCopying multiple pages onto a single sheet Collated Not collated Touch Custom Job Creating a custom job job buildTouch Paper Saver Placing information on copies Job interruptPlacing the date and time at the top of each Touch Date/Time Stamp Understanding the copy screens and options Canceling a copy job Scale Copy toDarkness Color Paper Saver ContentCreate Booklet Advanced Imaging Question Tip Improving copy qualityAdvanced Duplex Setting up the address book Setting up the e-mail functionClick Configuration Click E-mail/FTP Settings Mailing Creating an e-mail shortcut using the touch screen Creating an e-mail shortcut using the Embedded Web ServerSending an e-mail using the keypad Creating an e-mail shortcut Sending an e-mail using the address book Sending an e-mail using a shortcut numberMailing color documents Touch E-mail It Customizing e-mail settings Using profilesCreating an e-mail profile Mailing to a profile Understanding e-mail options Canceling an e-mailChanging the output file type Original Size Content ResolutionOrientation BindingPage Getting the printer ready to fax FaxingChoosing a fax connection Equipment Benefits Country/region Using an RJ11 adapterPage Country/region Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Page Setting the date and time Setting the outgoing fax name and numberClick Configuration Click Set Date and Time Turning daylight saving time on or off Sending a fax using the computer Sending a fax using the control panelClick Configuration Click Manage Destinations Sending a fax Creating a fax destination shortcut using the touch screen Using shortcuts and the address bookUsing fax destination shortcuts Click Fax Shortcut Setup Using the address book Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Touch Advanced Options Touch Delayed Send Canceling an outgoing faxClick Fax Settings Click Fax Job Log or Fax Call Log Sending a fax at a scheduled time Understanding fax options Improving fax quality Click Configuration Click Fax SettingsHolding and forwarding faxes Holding faxes Forwarding a fax Click Analog Fax Setup Click Holding Faxes Scanning to an FTP address Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut number Understanding FTP options Creating an FTP destination shortcut using the touch screen Improving FTP quality Click Scan Profile Click Create Scan Profile Scanning to a computer or USB flash memory deviceScanning to a computer Scanning to a USB flash memory device Quick SetupUnderstanding scan to computer options Format Type Advanced Imaging Default ContentCompression Improving scan quality Printing Installing printer softwarePrinting a document Printing confidential and other held jobs 100 Printing confidential and other held jobs from WindowsJob type Description Touch Confidential Jobs 101 Printing from a USB flash memory device 102 Printing a network setup Printing a menu settingsPrinting information pages Printing a directory list Canceling a print job from the control panel Canceling a print jobCanceling a print job from the Windows taskbar Canceling a print job from the Windows desktop 105 Using Max Speed and Max YieldPrinting in black and white Avoiding jams Clearing jamsUnderstanding jam numbers and locations 106 Jam numbers Area name Instructions 107 Touch Continue Paper jams108 109 110 111 Paper jam 112 113 114 115 116 287-288 paper jamsCovers, knobs, and handles located behind finisher Door G Cover, knob, or handle name 117 118 119 Staple jam 120 121 122 123 Understanding printer menus Settings Network/Ports HelpMenus list 124 Menu item Description Supplies menu125 Paper menu Default Source menuPaper Size/Type menu 126 MP Feeder Size 127MP Feeder Type Manual Paper Size 128 Configure MP menu 129 Substitute Size menuPaper Texture menu 130 Paper Loading menu Custom Names menu Custom Types menu131 Menu item Definition 132 Universal Setup menuCustom Bin Names menu Configure Bins Bin Setup menu133 Output Bin 134 Reports menuReports menu Print Directory 135Print Fonts General Settings menu Settings menu136 Display Language 137 138 139 Timeouts 140 Print RecoveryFactory Defaults 141 Copy Settings menu 142 Fax Mode Analog Fax Setup menu Fax Settings menuGeneral Fax Settings 143 144 Resolution Fax Send Settings145 Dial Prefix 146 147 Fax Receive Settings 148 Fax Log Settings Distinctive Rings Speaker Settings149 150 Fax Mode Fax Server menuFax Server Setup Format Mail Settings menu151 Photo Jpeg Quality 152Orientation Jpeg Quality 153Mail images sent as Use Multi-Page Tiff 154 Mail Server Setup menuMail Server Setup 155 FTP Settings menu 156 157 158 Scan to USB SettingsFTP bit Depth Base File Name 159 Scan bit Depth 160 161 Print SettingsFinishing menu Collation 162Multipage Print Multipage Order 163 164 Quality menu RGB Saturation 165Color Samples Manual Color Utilities menu Color Adjust166 Format Disk 167 Setup menu 168 PostScript menu Print PS Error169 Font Priority 170 PCL Emul menu 171 Tray Renumber 172Scale to Fit Annotations 173 Html menuFont Size Scale 174 Image menu Auto Log out delay Scan to PC Port Range Authentication ModeFunction Access Security menu 176 Confidential Print Password Protect177 178 Time Zone 179Current Date and Time Year 180 Network/Ports menuTCP/IP menu 181 IPv6 IPv6 menu182 183 184 Active NIC menuStandard Network menu 185 NPA ModeNetwork Buffer Job Buffering USB Buffer Standard USB menu186 187 NetWare menu AppleTalk menu Help menuLexLink menu 188 189 190 List of status and error messagesUnderstanding printer messages 191 Delete/Delete all/Delete all confidential jobs 192 Enter PIN 193 Invalid Network Code 194 No recognized file types Power Saver 195 Receiving page n 196 Restoring Factory Defaults 197 Waiting 198 Short paper 199 Ppds font error 200 Parallel port x disabled 201 Remove defective hard disk 202 Replace color pc units Storing supplies Maintaining the printerChecking the status of supplies Checking the status of supplies from the control panel Ordering supplies Conserving suppliesOrdering toner cartridges Ordering photoconductors Ordering a waste toner box Replacing suppliesReplacing the waste toner box 205 206 207 208 209 210 Cleaning the printhead lenses 211 212 213 214 Replacing a photoconductor Photoconductor color Opening name 215 216 217 Replacing a toner cartridge 218 219 Cleaning the exterior of the printer Recycling Lexmark products Cleaning the scanner glassMoving the printer Before moving the printer 221 222 223 Setting the printer up in a new location 224 Shipping the printer Adjusting the brightness of the display Administrative supportAdjusting Power Saver Disabling control panel menus Touch Disk Encryption Touch Enable or Disable Restoring the factory default settingsEncrypting the printer hard disk 226 227 Modifying confidential print settingsLocking the entire printer Supporting IPSec Using 802.1x authenticationSupporting SNMPv3 228 Using Secure mode Creating an administrative passwordClick Create Password 229 230 Click TCP/IP Port Access Checking an unresponsive printer TroubleshootingDoor a will not shut properly 231 Control panel display is blank or displays only diamonds Solving printing problems232 Make sure the printer is ready to print 233 Confidential and other held jobs do not printJob takes longer than expected to print Incorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collate Copier does not respond Solving copy problemsScanner unit does not close Poor copy quality 236 Partial document or photo copies Checking an unresponsive scanner Solving scanner problemsScan was not successful Scanning takes too long or freezes the computer Partial document or photo scans Solving fax problemsCannot scan from a computer Caller ID is not shown 239 Can receive but not send faxes Can send but not receive faxesReceived fax has poor print quality 240 Reset the printer Solving option problemsBlocking junk faxes 241 Finisher DrawersFlash memory card Hard disk with adapter Solving paper feed problems That jammed does not reprint after you clear the jam Touch Print Recovery244 Is the letter- or A4-size paper loaded in a 520-sheet tray? Isolating print quality problems Solving print quality problemsBlank pages 245 Clipped images Characters have jagged or uneven edgesDark lines Gray background 247 Incorrect marginsLight colored line, white line, or incorrectly colored line Print irregularities Paper curl248 Has paper absorbed moisture due to high humidity? Repeating defects Check the darkness, brightness, and contrast settingsSkewed print Print is too light 250 Print is too darkSolid color pages Toner rubs off Toner fog or background shading appears onToner specks 251 FAQ about color printing Solving color quality problemsTransparency print quality is poor Uneven print density 253 Printed page appears tinted. Can I adjust the color?What is manual color correction? 254 What are detailed Color Samples and how do I access them?Manual Color menu Object type Color conversion tables 255 Click Configuration Click Color SamplesContacting Customer Support 256 Edition notice 257 Industry Canada notices 258 Radio interference notice 259 India emissions notice 260 261 262 South Africa telecommunications notice 263 Power consumption 264 Total energy usage 265 Limitation of liability 266 Index FTP 267 268 269 270 271 272

Lexmark X940E Solving print quality problems, Isolating print quality problems, Blank pages, 245

Models: X945E X940E

Solving print quality problems

Isolating print quality problems

7Touch Exit Config Menu.

Blank pages

245