Linksys SPA9000 manual Receiving and Handling External Phone Calls, Configuring the Auto-Attendant

IP Telephony System

Receiving and Handling External Phone Calls

To receive external phone calls, you need to know the Direct Inward Dialing (DID) number assigned to you by your ITSP. Usually this is the same as your user ID, but it can be a different number. Check with your ITSP to find out what your DID number is.

Then decide which Internet phones will ring when an outside caller calls your DID number. The default is aa, which stands for auto-attendant, an automated system that picks up external calls and plays pre-recorded voice messages. If you want only the auto-attendant to receive a call, keep the default setting. When the auto-attendant receives a call, it will prompt the caller to dial the appropriate extension.

If you want specific Internet phones to ring when your DID number is called, then refer to “Chapter 6: Using the

Web-based Utility” for instructions about the Contact List setting.

NOTE: If you decide to keep traditional phone service, which is also known as Plain Old Telephone Service (POTS), then you will use the Linksys Analog Telephone Adapter (model number: SPA3000). For details, refer to the Analog Telephone Adapter’s documentation.

Configuring the Auto-Attendant

By default, the daytime auto-attendant is enabled, so the first message it plays (“If you know your party’s extension, you may enter it now”) is suitable for business hours. If you want a caller to hear a different greeting during nighttime (non-business) hours, then refer to “Appendix B: Configuring the Nighttime Auto-Attendant.”

To use the Web-based Utility for additional configuration, refer to “Chapter 6: Using the Web-based

Utility.” To use the Interactive Voice Response Menu, proceed to “Chapter 5: Using the Voice Interactive

Response Menu.”

Chapter 4: Getting Started	13
Receiving and Handling External Phone Calls

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