Linksys SPA9000 manual Example of a Typical Auto-Attendant Setup, Format Start=hhmmssend=hhmmss

IP Telephony System

Table 5: Additional Auto-Attendant Configuration Parameters

Parameter	Description	Type
DayTime	This parameter defines the daytime hours. (The other hours are considered nighttime hours.)	Str64
	Format:
	start=hh:mm:ss;end=hh:mm:ss
	The abbreviation hh stands for hours and uses the 24-hour format. The abbreviation mm stands for
	minutes, and the abbreviation ss stands for seconds.
	Example:
	start=9:0:0;end=17:0:0
	In this example, the start time is 9 AM and the end time is 5 PM. The other hours (5 PM to 9 AM) are
	considered nighttime hours.
	If you do not enter start and end times, then the whole day (24 hours) is considered as daytime, so the
	nighttime auto-attendant will be disabled, even if the NightTime AA parameter is set to yes (enabled).

Example of a Typical Auto-Attendant Setup

This section will describe a typical auto-attendant. Here is the scenario:

An incoming call on Line 1 sequentially tries extensions 501, 503, and then 502. If the call is not answered, then the auto-attendant picks up the call. The auto-attendant announces prompts 5, 8, and 9 in sequence, and then waits up to 10 seconds for user input. If no input is received, then the call is forwarded to extension 501. If the user enters the following:

•an invalid extension - Prompt 3 is played. Afterwards, the auto-attendant starts over again.

•1 - Prompts 7, 8, and then 9 are played. Afterwards, the auto-attendant starts over again.

•2 - The auto-attendant begins executing the SUPPORT form and starts playing prompt 10. The significant differences between the 2 forms are as follows:

•The dial plan has been changed to the AA Dial Plan 2 parameter. This includes the * character (asterisk), which instructs the auto-attendant to resume with the “dt” form.

•Prompt 10 is played every five seconds, until the user inputs an extension.

•All other valid extensions (defined here to be 0, 3, 5xx, 8001) are forwarded to the associated client.

Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users	95
Configuring the Auto-Attendant

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