IP Telephony System
Internal Dial Plan
When the auto-attendant is enabled, it parses and operates on user input (key presses or DTMF tones) following the rules specified in the auto-attendant dial plan of the System. These rules are specified by the AA Dial Plan parameters found on the Voice - SIP screen of the Web-based Utility.
Parameters of the Auto-Attendant Feature
The following parameters are the minimum that must be configured.
•Contact List. This is a list of clients that the System alerts when there is an incoming call on the line. The auto-attendant must be included on this list. By default, the auto-attendant is the only client on this list, so the auto-attendant will pick up every call. You can decide to have the auto-attendant pick up a call if a number (or group) of clients did not pick up the call first. This parameter is configured on the Voice - Line x (x is 1-4) screen of the Web-based Utility.
•AA Script. The System lets you program the auto-attendant instructions using XML scripting grammar. These parameters, AA Scripts 1-3, are configured on the Voice - SIP screen of the Web-based Utility. Only one script is active at a time. Scripting is described in more detail below.
•AA Dial Plan. The auto-attendant parses the user input according to one of the two parameters, AA Dial Plan 1 or 2. The AA Script includes a reference to one of these two dial plan parameters through the dial plan instruction. These parameters are configured on the Voice - SIP screen of the Web-based Utility.
•DayTime AA Script. This defines which of the three scripts (AA script 1, 2, or 3) should be used for daytime hours. This parameter is configured on the Voice - SIP screen of the Web-based Utility.
Prompts for the Auto-Attendant
The auto-attendant prompts are configured through the Interactive Voice Response Menu. To access these settings, follow these instructions:
1.Using one of the analog telephones connected to the System, press **** (in other words, press the star key four times).
2.Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.”
3.Press 72255# to access the auto-attendant message settings.
Refer to “Chapter 5: Using the Interactive Voice Response Menu” for more details.
Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users | 90 |
Configuring the Auto-Attendant | |
