Linksys SPA9000 manual

A Division of Cisco Systems, Inc.

®

Model No.

System

IP Telephony

SPA9000

User Guide

Voice

VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560

Contents

Main Copyright and Trademarks How to Use this Guide VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560 Table of Contents Page List of Figures Page Page Chapter 1: Introduction Welcome Whats in this Guide? Page Chapter 2: Applications for the IP Telephony System How Does the IP Telephony System Fit into My Business or Home? What Does the IP Telephony System Do? A Typical Scenario What Kind of Router Should I Use? Which Call Management Features Does the IP Telephony System Offer? Chapter 3: Getting to Know the IP Telephony System The Back Panel The Front Panel Chapter 4: Getting Started Before You Begin Instructions for Installing the IP Telephony System Internal Calls Connect and Configure the System Page Connect the Internet Phones External Calls Receiving and Handling External Phone Calls Configuring the Auto-Attendant Chapter 5: Using the Interactive Voice Response Menu Accessing the Interactive Voice Response Menu Using the Interactive Voice Response Menu Page 16 17 VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560 18 Figure 5-1: Auto-Attendant Options Entering a Password Configuring the Settings for Your Internet Phone Service Configuring the Auto-Attendant Messages Auto-Attendant Messages 1 to Record 2 to Review 3 to Delete * to Exit Chapter 6: Using the Web-based Utility Router Voice How to Access the Web-based Utility The PBX Status Screen Registration Parking Lot Line 1 Calls The Router Tab The Router - Status Screen Product Information System Status Page The Router - WAN Setup Screen Internet Connection Settings Static IP Settings PPPOE Settings Optional Settings MAC Clone Settings Remote Management QOS Settings VLAN (Virtual Local Area Network) Settings The Router - LAN Setup Screen LAN Network Settings Static DHCP Lease Settings The Router - Application Screen Port Forwarding Settings DMZ Settings System Reserved Ports Range The Voice Tab The Voice - Info Screen Product Information System Status FXS 1/2 Status Page Line 1/2/3/4 Status Auto Attendant Prompt Status The Voice - System Screen System Configuration Miscellaneous Settings The Voice - SIP Screen SIP Parameters SIP Timer Values (sec) Response Status Code Handling VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560 RTP Parameters SDP Payload Types NAT Support Parameters VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560 PBX Parameters Page Page Auto Attendant Parameters Page PBX Phone Parameters The Voice - Provisioning Screen Configuration Profile Firmware Upgrade General Purpose Parameters The Voice - Regional Screen Call Progress Tones Distinctive Ring Patterns VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560 Distinctive Call Waiting Tone Patterns Distinctive Ring/CWT Pattern Names Ring and Call Waiting Tone Spec Control Timer Values (sec) Vertical Service Activation Codes VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560 Page Vertical Service Announcement Codes Outbound Call Codec Selection Codes Miscellaneous Page Page The Voice - FXS 1/2 Screen Network Settings SIP Settings Subscriber Information Dial Plan Streaming Audio Server (SAS) Call Feature Settings Audio Configuration Page FXS Port Polarity Configuration The Voice - Line 1/2/3/4 Screen Network Settings SIP Settings Subscriber Information Page Dial Plan NAT Settings Proxy and Registration Page Appendix A: Troubleshooting Common Problems and Solutions Page For Windows 98 and Millennium: For Windows 2000: For Windows XP: For Windows 98 and Millennium: For Windows 2000: For Windows XP: Page Page Enable Service Name Starting and Ending Ports Protocol IP Address Enable Application Starting and Ending Ports Protocol IP Address For Microsoft Internet Explorer 5.0 or higher: For Netscape 4.7 or higher: Frequently Asked Questions Page Page Appendix B: Configuring the Nighttime Auto-Attendant Description of the Auto-Attendant Instructions for Setting Up the Nighttime Auto-Attendant Recording a New Prompt Configuring the Auto-Attendant Settings Page Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users Configuring Dial Plans Table 1: Dial Plan Entries Page Configuring Dial Plans for the Auto-Attendant Configuring the Auto-Attendant Table 2: Auto-Attendant Dial Plans Internal Dial Plan Parameters of the Auto-Attendant Feature Prompts for the Auto-Attendant Customizing the Auto-Attendant The AA Scripts Parameters and XML Scripting Table 3: Default Auto-Attendant Prompts Table 4: Auto-Attendant XML Instructions Set Instruction Description Syntax and Example(s) Table 4: Auto-Attendant XML Instructions Set Instruction Description Syntax and Example(s) 94 Additional Parameters for Customization Table 5: Additional Auto-Attendant Configuration Parameters Paramete r Description Type Example of a Typical Auto-Attendant Setup Table 5: Additional Auto-Attendant Configuration Parameters Paramete r Description Type 96 The following table lists the parameters for this example. Table 6: Configuration Parameters for the Example Paramete r Value Page Page Appendix D: New Music for the Music-on-Hold Feature Before You Begin Instructions for Converting the Music File Instructions for Configuring the IP Telephony System Page Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter Windows 98 or Me Instructions Windows 2000 or XP Instructions For the Routers Web-based Utility Appendix F: Windows Help Appendix G: Glossary Page Page Page Page Appendix H: Specifications Page Page Page Appendix I: Warranty Information Appendix J: Regulatory Information Page Page Page Page Page Appendix K: Contact Information