Linksys SPA9000 manual Appendix B Configuring the Nighttime Auto-Attendant

IP Telephony System

Appendix B: Configuring the Nighttime Auto-Attendant

Description of the Auto-Attendant

The auto-attendant is an internal service within the System. It plays pre-recorded voice messages that offer the caller a menu of choices, so the auto-attendant can appropriately direct the call. After the caller has made a choice, the call is routed to the appropriate extension, so the caller is connected to the correct party or presented with another menu of choices.

There are three auto-attendants available, one for daytime, one for nighttime, and one for weekends/holidays. By default, the daytime auto-attendant is enabled, and the first message it plays (Prompt ID 1) is suitable for business hours. This appendix covers the steps required to configure the auto-attendant for nighttime hours.

Instructions for Setting Up the Nighttime Auto-Attendant

You can save up to 10 customized greetings. The first four have default messages, which can be changed through the Interactive Voice Response Menu.

Prompt ID	Default Audio Message
1	“If you know your party’s extension, you may enter it now.”
2	“Your call has been forwarded.”
3	“Not a valid extension, please try again.”
4	“Goodbye.”

If you want a caller to hear a different greeting during nighttime (non-business) hours, then you should record a new prompt, such as Prompt ID 5, using the Interactive Voice Response Menu and then configure the auto-attendant settings using the Web-based Utility. For example, Prompt ID 5 could say, “The company is currently closed. Our business hours are 9 AM to 5 PM, Monday to Friday.”

The following instructions explain how to record Prompt ID 5 and configure the nighttime auto-attendant to use Prompt ID 5 as the initial greeting. You can also use these instructions to record additional prompts and further customize your auto-attendant, as long as you also update the AA script 2 code accordingly through the Web- based Utility (refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users”).

Appendix B: Configuring the Nighttime Auto-Attendant	83
Description of the Auto-Attendant

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