IP Telephony System

Configuring the Auto-Attendant Messages

The System provides a feature called the auto-attendant, which automatically answers incoming calls with greetings or directory messages. It can handle up to 10 incoming calls and uses the default user ID aa.

Auto-Attendant Messages

You can save up to 10 customized greetings. The first four have default messages, which can be changed through the Interactive Voice Response Menu.

Prompt ID

Default Audio Message

 

 

1

“If you know your party’s extension, you may enter it now.”

 

 

2

“Your call has been forwarded.”

 

 

3

“Not a valid extension, please try again.”

 

 

4

“Goodbye.”

 

 

The recorded messages will be encoded with G711U and saved in flash memory. These messages will be erased whenever you reset the System to its factory default settings. The maximum length of any message is one minute. You can record up to 94.5 seconds of audio, excluding the default messages. When there is not enough memory left, the Interactive Voice Response Menu will automatically end the recording.

You can access the auto-attendant prompt settings through the Interactive Voice Response Menu.

1.Using one of the analog telephones connected to the System, press **** (in other words, press the star key four times).

2.Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.”

3.Press 72255# to access the auto-attendant message settings.

4.You will hear, “Please enter the message number followed by the # (pound) key.” Enter the number of the message you wish to record, review, or delete.

5.The Interactive Voice Response Menu will say, “Enter 1 to record. Enter 2 to review. Enter 3 to delete. Enter * to exit.” Follow the instructions for your selection.

Chapter 5: Using the Interactive Voice Response Menu

20

Configuring the Auto-Attendant Messages

 

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Linksys SPA9000 manual Configuring the Auto-Attendant Messages, Prompt ID Default Audio Message