CHAPTER 9
TECHNICAL SUPPORT
OVERVIEW
This chapter provides information about different resources for information and technical support, including
•How to reach NEC Technical Support for assistance
•How to order supplies and printer options
•How to obtain NEC service contracts
•SuperScript 4600N Printer Limited Warranty
ASSISTANCE NEARBY
Often, the best source for assistance is closer than you think. Before calling NEC, check out the options below.
Help From Within Your Company
If your organization is large and has purchased many NEC printers, the best source of assistance may be within your own company. Your company may have designated central support personnel that you can go to when you have any problems or when you need supplies such as paper or toner cartridges. These central support personnel can then contact the appropriate dealer or NEC support staff.
Help From Your Dealer
The dealer from whom you purchased your printer is backed by complete support resources and programs within NEC. Your dealer can provide you with details on all available support options.
NEC TECHNICAL SUPPORT
NEC Technical Support is available to answer your questions, Monday through Friday, 8:30 a.m. to 8:00 p.m., Eastern Standard Time.
Please have the following printer information ready when you contact NEC:
•Model number
•Serial number
•Page count (shown on the Printer Settings page)
•Date and place of purchase
•NEC Maintenance agreement number (if printer is already under agreement)
NEC Technical Support can help you with the initial installation of this product. Please contact your operating system or network software vendor if you require assistance in optimizing or customizing your system.
How to Contact NEC
There are a number of ways to contact NEC or receive information about technical issues, products, and services.
Contacting NEC Technical Support or Customer Service by Telephone
In North America, call
Reaching NEC on the World Wide Web
NEC’s web site provides
This URL is available 24
•Search the Knowledge Base for compatibility charts, specifications, white papers, technical drawings, and various other helpful documents.
•Explore the FAQ pages for common problems and solutions.
•Visit the Message Board to post your technical questions or to search a vast library of previous technical support solutions.
•Browse Service Programs to learn about ways to extend or enhance your existing warranty.
•Use the Dealer Locator to find a NEC Technologies’ sales or service center near you.
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