Outer Jams
Outer jams occur in the fuser area. Jams of this type usually means that paper is stuck in the Fuser Roller/Output Area. Follow these steps to clear these kinds of jams.
1.Turn off the printer and open the Top Cover.
2.If there is a large amount of paper showing, gently pull it out.
3.If the paper does not come out easily or if only a small amount is showing, open the Top Cover and follow steps
4.Close the Top and Back Covers.
Drum Jams
Drum jams occur when the paper gets wound around the Transfer Drum.
1.Turn off the printer and let it cool. Open the Back Cover.
2.Carefully remove the paper from the Transfer Drum. note: Do not touch the Transfer Drum!
3.Close the Back Cover.
