A-2 User’s Reference Guide
Note: If you are attempting to modify the IP address or subnet mask from a previous, successful configuration attempt, you will need to clear the IP address or reset your Netopia R5000 Series Router to the factory default before reinitiating the configuration process. For further information on resetting your Netopia R5000 Series Router to factory default, see “Factory defaults” on page
Console connection problems
Can’t see the configuration screens (nothing appears)
■Make sure the cable connection from the Netopia R5000 Series Router’s console port to the computer being used as a console is securely connected.
■Make sure the terminal emulation software is accessing the correct port on the computer that’s being used as a console.
■Try pressing
■Make sure that flow control on serial connections is turned off.
Junk characters appear on the screen
■Check that the terminal emulation software is configured correctly.
■Check the baud rate. The default values are 9600, N, 8, and 1.
Characters are missing from some of the configuration screens
■Try changing the Netopia R5000 Series Router’s default speed of 9600 bps and setting your terminal emulation software to match the new speed.
Network problems
Problems communicating with remote IP hosts
■Verify the accuracy of the default gateway’s IP address (entered in the IP Setup or Easy Setup screen).
■Use the Netopia R5000 Series Router’s Ping utility, in the Utilities & Diagnostics screen, and try to Ping local and remote hosts. See “Ping” on page
■If you are using filters, check that your filter sets are not blocking the type of connections you are trying to make.
Local routing problems
■Observe the Ethernet LEDs to see if data traffic flow appears to be normal.
■Check the WAN statistics and LAN statistics screens to see more specific information on data traffic flow and address serving. See “Statistics & Logs” on page
