Making a call | Nortel Networks 2 guide

Making a call 29

Making a call

Using Enterprise Edge Personal Call Manager, you can make a call using the Calls menu, the Enterprise Edge Personal Call Manager task tray menu, the toolbar, or the Address Book. When you make a call, the Ringing icon appears in the Calls box, the Enterprise Edge Personal Call Manager task tray menu and the Calls menu. When the call is answered, the icon changes to the Active Call icon. Both the Ringing and the Active icons have a label that is used to identify the call.

If you make a call using the Address Book, the name in the Address Book is used as the label for the call.

If you manually dial the telephone number, Enterprise Edge Personal Call Manager compares the number dialed to the numbers stored in the Address Book. If a match is found, the name from the Address Book is used as the label. If no match is found, the number dialed is used as the label.

Making a call using the Address Book

Before you can call a number from the Address Book, you must add the number to the Address Book. For more information about adding numbers to the Address Book, refer to Adding a new contact to the Address Book on page 56.

To make a call using the right mouse button:

1.Look in the Address Book to find the icon of the person you want to call.

2.Right-click the icon. point to Dial and click the telephone number you want to dial for the person (e.g. the contact’s Business number).

You can use the drag and drop feature to make a call. To make a call using the drag and drop method:

1.Look in the Address Book to find the icon of the person you want to call.

2.Use the right mouse button to drag the icon into the Calls box.

3.Click the telephone number you want to dial for the person (e.g. the contact’s Business number).

To call the prime telephone number using the Address Book:

1.Look in the Address Book to find the icon of the person you want to call.

2.Make the call by double-clicking on the icon or dragging the icon to the Calls box.

Note: When you add a contact, you define one of the telephone numbers as the prime number.

P0911958 Issue 01

Enterprise Edge 2.0 Personal Call Manager User Guide

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Nortel Networks 2 manual Making a call using the Address Book

Contents

Enterprise Edge 2.0 Personal Call Manager User Guide Page Contents Answering a call Making a callPutting a call on hold Multiple calls Conferencing a call Calling featuresEnding a call Calls Log Window Importing Contacts Exporting Contacts Quick Dials Address Book Glossary Index Enterprise Edge Personal Call Manager PreferencesQuitting Enterprise Edge Personal Call Manager P0911958 Issue About this guide Enterprise Edge Personal Call Manager Starting Enterprise Edge Personal Call Manager Installing Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager icons Enterprise Edge Personal Call Manager task tray menu Components of the window Enterprise Edge Personal Call Manager windowOpening the window Toolbar Menu bar Toolbar buttons provide access to commonly used features Current Calls Active Call Appears beside the call you are on Held Call Status bar Closing the window Defining the line used Setting up Enterprise Edge Personal Call Manager Changing the dialing properties Am dialing from Area Code Am in this country Click the prefix you want to delete Click the Remove button Select the Use calling card for long distance check box Use a calling card for long distance Adding a custom calling card Click the Long Distance Usage button Dial using Disable call waiting by dialingTo access outside lines Defining long distance numbers in your area code Making a call Making a call using the Address Book Making a call using the task tray or Calls menu Making a call using the toolbar Returning a call Redialing a number Calling from the Quick Dial list Answering a call Knowing when someone is callingKnowing who is calling Displaying who is calling from the task tray Answering a call from the task tray or Calls menu Answering a call using the You Have a New Call dialog boxAnswering a call from the window Accessing the Notes tab Putting a call on hold using the task tray or Calls menu Putting a call on hold using the windowAnswering a held call using the window Answering a held call using the task tray or Calls menu Multiple calls Switching between calls using the windowSwitching between calls using the task tray and Call menus Transferring a call using the right mouse button Transferring a call using the windowTransferring a call Transferring a call without an announcement Transferring a call Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement Transferring a call with an announcement using the window Creating a conference using the Calls box Creating a conference using the Conference boxCreating a conference using the task tray or Calls menu Conferencing a call Restoring a held conference using the window Putting the conference calls on hold using the windowPutting conferences call on hold Taking a conference off hold Splitting a conference using the task tray or Calls menu Splitting a conference using the window Ending a conference using the window Ending a conference using the release buttonEnding a conference using the keyboard Ending a conference using the task tray or Calls menu Ending a call using the window Ending a call using the release buttonEnding a call using the task tray or Calls menu Ending a call using the keyboard Turning DND on or off Calling featuresDo Not Disturb DND Call Forward Viewing the Calls Log Calls Log Window Viewing the Outgoing Calls Viewing the Incoming CallsUpdating the Calls Log Sorting the Calls Log Printing call information from the Calls Log Making a call from the Calls LogDeleting calls from the Calls Log Closing the Calls Log Window Tree View of the Address Book Address Book List View portion of the Address Book Adding a new contact to the Address Book Contacts Address Properties dialog box Address Book Business Address Book Mail Address Click beside the Voice Announce File Path field Address Book Adding a caller to the Address Book Finding a contact in the Address Book Address Book Quick Search Address Book Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Click Paste Special Copying a contact using the template copy method Moving a contact Deleting a contact Printing Contacts Creating a new folder in the Address Book Folders Copying a folder Moving a folder Deleting a folder Renaming a folder Importing Contacts Importing Contacts Exporting Contacts Adding Quick Dials Quick DialsSynchronization with the telephone Accessing context-sensitive Help Accessing HelpOpening the Help contents screen Accessing the Tip of the Day Turning the Tip of the Day on Changing the Search preferences Enterprise Edge Personal Call Manager Preferences Changing the Startup Option Changing the Dialing Rule Setting Changing the Caller’s Record Display Setting Enterprise Edge Personal Call Manager Preferences Removing Enterprise Edge Personal Call Manager Quitting Enterprise Edge Personal Call Manager Glossary Menu bar shows the menus available from the main window Index P0911958 Issue Index Index Enterprise Edge Personal Call Manager User Guide