Putting a Call on Hold: Guide for Enterprise Edge Personal Call Manager

Putting a call on hold 37

Putting a call on hold

When a call is put on hold, the icon for the call changes from the Active Call icon to the Held Call icon. For information about the various icons, refer to Enterprise Edge Personal Call Manager task tray menu on page 12 and Current Calls icons on page 17.

Putting a call on hold using the window

To put a call on hold:

1.Make or answer the call.

2.Right-click the icon of the call in the Calls box and then click Hold.

Putting a call on hold using the task tray or Calls menu

To put a call on hold:

1.Make or answer the call.

2.Click the Enterprise Edge Personal Call Manager task tray icon or the Calls menu, point to the call you want to put on hold and click Hold.

Answering a held call using the window

To answer a held call:

1. Right-click the icon of the call in the Calls box and then click UnHold.

Answering a held call using the task tray or Calls menu

To answer a held call:

1.Click the Enterprise Edge Personal Call Manager icon or the Calls menu and then point to the caller you want to talk to.

2.Click UnHold.

P0911958 Issue 01

Enterprise Edge 2.0 Personal Call Manager User Guide

Image 37

Nortel Networks 2 Putting a call on hold using the window, Putting a call on hold using the task tray or Calls menu

Contents

Enterprise Edge 2.0 Personal Call Manager User Guide Page Contents Answering a call Making a callPutting a call on hold Multiple calls Conferencing a call Calling featuresEnding a call Calls Log Window Importing Contacts Exporting Contacts Quick Dials Address Book Quitting Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager PreferencesGlossary Index P0911958 Issue About this guide Enterprise Edge Personal Call Manager Starting Enterprise Edge Personal Call Manager Installing Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager icons Enterprise Edge Personal Call Manager task tray menu Opening the window Enterprise Edge Personal Call Manager windowComponents of the window Toolbar Menu bar Toolbar buttons provide access to commonly used features Current Calls Active Call Appears beside the call you are on Held Call Status bar Closing the window Defining the line used Setting up Enterprise Edge Personal Call Manager Changing the dialing properties Am dialing from Area Code Am in this country Click the prefix you want to delete Click the Remove button Select the Use calling card for long distance check box Use a calling card for long distance Adding a custom calling card Click the Long Distance Usage button To access outside lines Disable call waiting by dialingDial using Defining long distance numbers in your area code Making a call Making a call using the Address Book Making a call using the task tray or Calls menu Making a call using the toolbar Returning a call Redialing a number Calling from the Quick Dial list Answering a call Knowing when someone is callingKnowing who is calling Displaying who is calling from the task tray Answering a call from the window Answering a call using the You Have a New Call dialog boxAnswering a call from the task tray or Calls menu Accessing the Notes tab Putting a call on hold using the task tray or Calls menu Putting a call on hold using the windowAnswering a held call using the window Answering a held call using the task tray or Calls menu Switching between calls using the task tray and Call menus Switching between calls using the windowMultiple calls Transferring a call using the right mouse button Transferring a call using the windowTransferring a call Transferring a call without an announcement Transferring a call Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement Transferring a call with an announcement using the window Creating a conference using the Calls box Creating a conference using the Conference boxCreating a conference using the task tray or Calls menu Conferencing a call Restoring a held conference using the window Putting the conference calls on hold using the windowPutting conferences call on hold Taking a conference off hold Splitting a conference using the task tray or Calls menu Splitting a conference using the window Ending a conference using the window Ending a conference using the release buttonEnding a conference using the keyboard Ending a conference using the task tray or Calls menu Ending a call using the window Ending a call using the release buttonEnding a call using the task tray or Calls menu Ending a call using the keyboard Do Not Disturb DND Calling featuresTurning DND on or off Call Forward Viewing the Calls Log Calls Log Window Viewing the Outgoing Calls Viewing the Incoming CallsUpdating the Calls Log Sorting the Calls Log Printing call information from the Calls Log Making a call from the Calls LogDeleting calls from the Calls Log Closing the Calls Log Window Tree View of the Address Book Address Book List View portion of the Address Book Adding a new contact to the Address Book Contacts Address Properties dialog box Address Book Business Address Book Mail Address Click beside the Voice Announce File Path field Address Book Adding a caller to the Address Book Finding a contact in the Address Book Address Book Quick Search Address Book Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Click Paste Special Copying a contact using the template copy method Moving a contact Deleting a contact Printing Contacts Creating a new folder in the Address Book Folders Copying a folder Moving a folder Deleting a folder Renaming a folder Importing Contacts Importing Contacts Exporting Contacts Synchronization with the telephone Quick DialsAdding Quick Dials Accessing context-sensitive Help Accessing HelpOpening the Help contents screen Accessing the Tip of the Day Turning the Tip of the Day on Changing the Search preferences Enterprise Edge Personal Call Manager Preferences Changing the Startup Option Changing the Dialing Rule Setting Changing the Caller’s Record Display Setting Enterprise Edge Personal Call Manager Preferences Removing Enterprise Edge Personal Call Manager Quitting Enterprise Edge Personal Call Manager Glossary Menu bar shows the menus available from the main window Index P0911958 Issue Index Index Enterprise Edge Personal Call Manager User Guide