Nortel Networks 2 manual Making a call, Answering a call, Putting a call on hold, Multiple calls

4Contents

Making a call	29
Making a call using the Address Book 29
Making a call using the task tray or Calls menu						30
Making a call using the toolbar				31
Redialing a number		32
Returning a call	32
Calling from the Quick Dial list				33
Answering a call		34
Knowing when someone is calling 34
Knowing who is calling			34
Displaying who is calling from the task tray						34
Answering a call using the You Have a New Call dialog box									35
Answering a call from the window 35
Answering a call from the task tray or Calls menu							35
Accessing the Notes tab			36
Putting a call on hold			37
Putting a call on hold using the window 37
Putting a call on hold using the task tray or Calls menu								37
Answering a held call using the window					37
Answering a held call using the task tray or Calls menu								37
Multiple calls	38
Switching between calls using the window 38
Switching between calls using the task tray and Call menus									38
Transferring a call		39
Transferring a call without an announcement 39
Transferring a call using the window					39
Transferring a call using the right mouse button							39
Transferring a call using the task tray or Calls menu								41
Transferring a call using the keyboard					42
Transferring a call with an announcement					43

Transferring a call with an announcement using the window 43 Transferring a call with an announcement using the right mouse

button 43

Transferring a call with an announcement using the task tray or Calls menu 43

Enterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01