Nortel Networks 2 guide

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Enterprise Edge Personal Call Manager User Guide

P0911958 Issue 01

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Nortel Networks 2 manual Index Enterprise Edge Personal Call Manager User Guide

Contents

Enterprise Edge 2.0 Personal Call Manager User Guide Page Contents Putting a call on hold Making a callAnswering a call Multiple calls Ending a call Calling featuresConferencing a call Calls Log Window Address Book Importing Contacts Exporting Contacts Quick Dials Quitting Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager PreferencesGlossary Index P0911958 Issue Enterprise Edge Personal Call Manager About this guide Installing Enterprise Edge Personal Call Manager Starting Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager icons Enterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager task tray menu Opening the window Enterprise Edge Personal Call Manager windowComponents of the window Menu bar Toolbar Toolbar buttons provide access to commonly used features Current Calls Active Call Appears beside the call you are on Held Call Closing the window Status bar Setting up Enterprise Edge Personal Call Manager Defining the line used Changing the dialing properties Am dialing from Am in this country Area Code Click the prefix you want to delete Click the Remove button Use a calling card for long distance Select the Use calling card for long distance check box Adding a custom calling card Click the Long Distance Usage button To access outside lines Disable call waiting by dialingDial using Defining long distance numbers in your area code Making a call using the Address Book Making a call Making a call using the task tray or Calls menu Making a call using the toolbar Redialing a number Returning a call Calling from the Quick Dial list Knowing who is calling Knowing when someone is callingAnswering a call Displaying who is calling from the task tray Answering a call from the window Answering a call using the You Have a New Call dialog boxAnswering a call from the task tray or Calls menu Accessing the Notes tab Answering a held call using the window Putting a call on hold using the windowPutting a call on hold using the task tray or Calls menu Answering a held call using the task tray or Calls menu Switching between calls using the task tray and Call menus Switching between calls using the windowMultiple calls Transferring a call Transferring a call using the windowTransferring a call using the right mouse button Transferring a call without an announcement Transferring a call Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement using the window Transferring a call with an announcement Creating a conference using the task tray or Calls menu Creating a conference using the Conference boxCreating a conference using the Calls box Conferencing a call Putting conferences call on hold Putting the conference calls on hold using the windowRestoring a held conference using the window Taking a conference off hold Splitting a conference using the window Splitting a conference using the task tray or Calls menu Ending a conference using the keyboard Ending a conference using the release buttonEnding a conference using the window Ending a conference using the task tray or Calls menu Ending a call using the task tray or Calls menu Ending a call using the release buttonEnding a call using the window Ending a call using the keyboard Do Not Disturb DND Calling featuresTurning DND on or off Call Forward Calls Log Window Viewing the Calls Log Updating the Calls Log Viewing the Incoming CallsViewing the Outgoing Calls Sorting the Calls Log Deleting calls from the Calls Log Making a call from the Calls LogPrinting call information from the Calls Log Closing the Calls Log Window Address Book Tree View of the Address Book List View portion of the Address Book Contacts Adding a new contact to the Address Book Address Properties dialog box Address Book Business Address Book Mail Address Click beside the Voice Announce File Path field Address Book Adding a caller to the Address Book Finding a contact in the Address Book Address Book Quick Search Address Book Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Copying a contact using the template copy method Click Paste Special Moving a contact Deleting a contact Printing Contacts Folders Creating a new folder in the Address Book Copying a folder Moving a folder Renaming a folder Deleting a folder Importing Contacts Importing Contacts Exporting Contacts Synchronization with the telephone Quick DialsAdding Quick Dials Opening the Help contents screen Accessing HelpAccessing context-sensitive Help Accessing the Tip of the Day Turning the Tip of the Day on Enterprise Edge Personal Call Manager Preferences Changing the Search preferences Changing the Dialing Rule Setting Changing the Startup Option Changing the Caller’s Record Display Setting Enterprise Edge Personal Call Manager Preferences Quitting Enterprise Edge Personal Call Manager Removing Enterprise Edge Personal Call Manager Glossary Menu bar shows the menus available from the main window Index P0911958 Issue Index Index Enterprise Edge Personal Call Manager User Guide