Nortel Networks 2 manual Enterprise Edge Personal Call Manager, About this guide

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Enterprise Edge Personal Call Manager

Enterprise Edge Personal Call Manager is a TAPI-based (Telephony Application Programming Interface) application that provides an easy to use computer interface for your telephone.

With Enterprise Edge Personal Call Manager you can:

make calls

redial telephone numbers

return calls

answer calls

put calls on and off hold

manage multiple calls

transfer calls

conference calls

activate and de-activate Do Not Disturb

call forward your telephone

Enterprise Edge Personal Call Manager also has an Address Book that allows you to store the names, addresses, and telephone numbers of your contacts on your computer where they are easy to find and use.

Using a handsfree telephone with Enterprise Edge Personal Call Manager

Enterprise Edge Personal Call Manager is a tool designed to accompany your telephone. It provides tools to make processing calls easier, but you must still use your telephone to speak with the caller. For this reason, we recommend that you use a telephone equipped with handsfree. When using a handsfree telephone, you can perform all of the Enterprise Edge Personal Call Manager functions without picking up the telephone handset.

About this guide

Enterprise Edge Personal Call Manager provides several ways to perform each task. Although this document describes all of the possible methods, you only need to use one of the methods to perform the task.

P0911958 Issue 01

Enterprise Edge 2.0 Personal Call Manager User Guide

Page 9
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Nortel Networks 2 manual Enterprise Edge Personal Call Manager, About this guide