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manual Enterprise Edge 2.0 Personal Call Manager User Guide
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To access outside lines
Calling features
Ending a call using the window
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Enterprise Edge 2.0 Personal Call Manager User Guide
www.nortelnetworks.com
© 2000 Nortel Networks
P0911958 Issue 01
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Contents
Enterprise Edge 2.0 Personal Call Manager User Guide
Page
Contents
Answering a call
Making a call
Putting a call on hold
Multiple calls
Conferencing a call
Calling features
Ending a call
Calls Log Window
Importing Contacts Exporting Contacts Quick Dials
Address Book
Quitting Enterprise Edge Personal Call Manager
Enterprise Edge Personal Call Manager Preferences
Glossary Index
P0911958 Issue
About this guide
Enterprise Edge Personal Call Manager
Starting Enterprise Edge Personal Call Manager
Installing Enterprise Edge Personal Call Manager
Enterprise Edge Personal Call Manager task tray icon
Enterprise Edge Personal Call Manager icons
Enterprise Edge Personal Call Manager task tray menu
Opening the window
Enterprise Edge Personal Call Manager window
Components of the window
Toolbar
Menu bar
Toolbar buttons provide access to commonly used features
Current Calls
Active Call Appears beside the call you are on Held Call
Status bar
Closing the window
Defining the line used
Setting up Enterprise Edge Personal Call Manager
Changing the dialing properties
Am dialing from
Area Code
Am in this country
Click the prefix you want to delete Click the Remove button
Select the Use calling card for long distance check box
Use a calling card for long distance
Adding a custom calling card
Click the Long Distance Usage button
To access outside lines
Disable call waiting by dialing
Dial using
Defining long distance numbers in your area code
Making a call
Making a call using the Address Book
Making a call using the task tray or Calls menu
Making a call using the toolbar
Returning a call
Redialing a number
Calling from the Quick Dial list
Answering a call
Knowing when someone is calling
Knowing who is calling
Displaying who is calling from the task tray
Answering a call from the window
Answering a call using the You Have a New Call dialog box
Answering a call from the task tray or Calls menu
Accessing the Notes tab
Putting a call on hold using the task tray or Calls menu
Putting a call on hold using the window
Answering a held call using the window
Answering a held call using the task tray or Calls menu
Switching between calls using the task tray and Call menus
Switching between calls using the window
Multiple calls
Transferring a call using the right mouse button
Transferring a call using the window
Transferring a call
Transferring a call without an announcement
Transferring a call
Transferring a call using the task tray or Calls menu
Transferring a call using the keyboard
Transferring a call with an announcement
Transferring a call with an announcement using the window
Creating a conference using the Calls box
Creating a conference using the Conference box
Creating a conference using the task tray or Calls menu
Conferencing a call
Restoring a held conference using the window
Putting the conference calls on hold using the window
Putting conferences call on hold
Taking a conference off hold
Splitting a conference using the task tray or Calls menu
Splitting a conference using the window
Ending a conference using the window
Ending a conference using the release button
Ending a conference using the keyboard
Ending a conference using the task tray or Calls menu
Ending a call using the window
Ending a call using the release button
Ending a call using the task tray or Calls menu
Ending a call using the keyboard
Do Not Disturb DND
Calling features
Turning DND on or off
Call Forward
Viewing the Calls Log
Calls Log Window
Viewing the Outgoing Calls
Viewing the Incoming Calls
Updating the Calls Log
Sorting the Calls Log
Printing call information from the Calls Log
Making a call from the Calls Log
Deleting calls from the Calls Log
Closing the Calls Log Window
Tree View of the Address Book
Address Book
List View portion of the Address Book
Adding a new contact to the Address Book
Contacts
Address Properties dialog box
Address Book Business
Address Book Mail Address
Click beside the Voice Announce File Path field
Address Book
Adding a caller to the Address Book
Finding a contact in the Address Book
Address Book Quick Search
Address Book Entering names or numbers
Editing the properties of a contact
Organizing the Address book
Copying a contact
Copying a contact using the linked copy method
Click Paste Special
Copying a contact using the template copy method
Moving a contact
Deleting a contact
Printing Contacts
Creating a new folder in the Address Book
Folders
Copying a folder
Moving a folder
Deleting a folder
Renaming a folder
Importing Contacts
Importing Contacts
Exporting Contacts
Synchronization with the telephone
Quick Dials
Adding Quick Dials
Accessing context-sensitive Help
Accessing Help
Opening the Help contents screen
Accessing the Tip of the Day
Turning the Tip of the Day on
Changing the Search preferences
Enterprise Edge Personal Call Manager Preferences
Changing the Startup Option
Changing the Dialing Rule Setting
Changing the Caller’s Record Display Setting
Enterprise Edge Personal Call Manager Preferences
Removing Enterprise Edge Personal Call Manager
Quitting Enterprise Edge Personal Call Manager
Glossary
Menu bar shows the menus available from the main window
Index
P0911958 Issue
Index
Index Enterprise Edge Personal Call Manager User Guide