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Nortel Networks MICS-XC manual Utam key

Models: MICS-XC

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Page 104

98 / Troubleshooting

Example	Meaning	Possible causes and
display		actions

UTAM key	System disabled	Common message for a
reqÕd		new installation, see
		“Software keys (U.S. only)”
		on page 68. The only other
		time this alarm should
		appear is if you are
		rebuilding a system:
		1.Enter a UTAM Activation
		Key. See “Software keys
		(U.S. only)” on page 68.
		2.Obtain a Regression Key.
		See “Obtaining a
		Regression Key (U.S.
		only)” on page 94.

UTAM test	System is disabled. This
failed	alarm appears only after
	a restart

-Ensure there is power to the Base Stations and RPI or plug-top power supply

-Ensure that the location and number of Base Stations is correct

-Ensure that there are at least four cells in the system configuration

-Ensure that there are sufficient Radio Credits to support the number of Base Stations you have connected

-Restart the system with the correct system configuration.

-The system may require a UTAM Recovery Key. See “Obtaining a Recovery Key (U.S. only)” on page 94 .

MICS-XC Norstar-Companion Installer Guide

P0881594 Issue 01

Image 104

Nortel Networks MICS-XC manual Utam key

Contents

Norstar-Companion Installer Guide MICS-XCPage Table of Contents Powering up the system Programming Registering individual portables TestingTroubleshooting Glossary Index SpecificationsUpgrading your system Regulations Federal Communications Commission U.S. onlyCompanion Base Stations Activation U.S. onlySafety Norstar Companion basics Norstar Companion basics Norstar Companion basics Norstar Companion basics New features Wireless call pickup featuresWhat’s new with Norstar Hunt GroupsWireless Twinning enhancement Wireless Portable Language SelectionWireless Call Forward No Answer enhancement Planning the installation Planning checklistConfiguring Station Modules Required equipment and suppliesConfiguring expansion modules SM13 SM14On a mini system On a midi systemTwo-port Expansion Cartridge On a maxi system Six-port Expansion Cartridge with CompanionOn a mega system Port Expansion Cartridge with Companion Non-expanded system ICS alone numbering ICS numberingRouting fiber cables Two-port Expansion Cartridge and ICS numbering Six-port Expansion Cartridge and ICS numberingTwelve-port expanded system and ICS numbering Installation Installation checklistConnecting expansion modules Installing Remote Power Interconnect RPI unitsRPI unit Mounting the RPI unit RPI RequirementsBase Stations RPI-16 and RPI-8 required PSUs required RPI-16 PSUs 17-24 RPI-16 and 1 RPI-8 25-32Opening the RPI cover Wiring the RPI RPI componentsRPI Connector Overview Wire size Single-pair Double-pairOutput connections Input wiring Connector Pin Signal OutputRPI-8 BIX wiring chart Pin RPI Connector Board Label Wire colorInstallation RPI-16 BIX wiring chart Installing Base Stations Positioning a Base Station Clearance for the Base Station Mounting a Base StationMinimum distance between office areas and Base Stations Bracket termination board Installation Installing portable telephones Sliding cover onto bracketInstalling external antennas and lightning surge arrestors FCC requirements Installed antenna and lightning surge arrestor Planning for an outdoor external antenna Installing a lightning surge arrestor Antenna with antenna bracketLightning surge arrestor and bracket Installation 44 / Installation Powering up the system If display shows See46 / Powering up the system Programming Programming overviewBasic password Services Sys speed dial PasswordsTelco features MaintenanceProgramming overlay Programming toolsNorstar telephone Placing the programming overlay Norstar display buttons Special characters on the displayViewing your programming updates Norstar Programming RecordExiting programming Entering numbersTemplate defaults Passwords defaultsStartup defaults Reg. pswdSystem prgrming defaults Startup programmingPerforming Startup Companion¤ﬂﬂ‹›› Changing the default templateEntering programming Entering programming for installers Entering programming for system coordinatorsPortable features Norstar featuresEntering programming using other passwords Registration password Changing the Registration passwordDefault Registration password is Radio ‡¤‹›ﬂ Change password to avoid incorrect registrationCompanion programming RegistrationDeregistering a portable Radio data Schedule re-evaluation during least busy call timesRadio programming settings apply to Base Stations Alarm Definition Re-eval occurred?Antenna Type Cells System logical identifier LID Changing system LID de-registers all portablesBase Station must be installed and powered first Software keys U.S. onlyTerminals&Sets Call the Nortel Customer Response Center Portable Credit Key Configure Base Stations and portables Registering individual portables Registering the C3050C3050 Icons To register the C3050Registered as Nortel To confirm that the C3050 is registered Press Òor Ò. You hear a dial tone, and the portable displaysDeregistering the C3050 To deregister the C3050Measuring directed Rssi Measuring Rssi for a C3050To measure undirected Rssi Use the Companion Provisioning Record to find the following Registering the C3020 Canada only To register the C3020Radio Deregistering the C3020 Canada only To deregister the C3020Measuring Rssi for a C3020 Canada only Measuring undirected RssiBefore you begin measuring directed Rssi Measuring directed Rssi using your portable After registering the portablesRegistering individual portables 86 / Registering individual portables Testing the Base Stations TestingTesting the Companion portable telephones Testing the system coverage Problems with a Base Station TroubleshootingProblems with a portable telephone 90 / Troubleshooting Replacing a Base Station Verifying Radio Credits U.S. only Press ƒ¤ﬂﬂ‹›› ÇØˆÏÈÌProblems with an RPI Obtaining a Regression Key U.S. only Problems with wireless communicationObtaining a Recovery Key U.S. only Example Meaning Possible causes Display Actions Alarm codesDisplays 96 / Troubleshooting Re-Eval Utam key Troubleshooting Cause Event messagesEvent message display Evt308-0103 Disablement test is active Disablement test is finishedEvent message display Cause Only radio credits decreasedWireless system access error Wireless system software error in dealing with aWireless system software error Portable telephoneEvent message display Cause Internal radio driver error Synchronization errorBase Station software error Station that an error has occurredEvt869 Evt879 Norstar Companion system components SpecificationsRemote Power Interconnect Base Station plug-top power supply Base StationExternal antenna assembly For the US Outdoor omni-directional antenna For Canada Lightning surge protectorUpgrading an RPI-8 to an RPI-16 Upgrading your systemAdding Companion to a mini, midi, maxi, or mega system RPI connections Glossary Call Transfer See Transfer Companion portable telephoneDirectory number DN a unique ICS integrated communication system The central hardwareLine Pool Key Service Unit KSU PleaseƑﬂ› Portable Credits U.S. only Receive Signal Strength Indicator Recovery Key U.S. only SeeRemote Power Interconnect RPI Registration password aSee also Utam Inc Utam Recovery Key U.S. only Undirected Receive Signal Strength IndicatorUtam Activation Key U.S. only Utam Inc. U.S. only The FederalIndex Utam code reqÕd Utam test failedEvt 275-3546 S8 Evt 301-1031 S5 Index 124 / Index Index 126 / Index Index 128 / Index Tell us what you think Nortel Product Training and DocumentationIs it easy to find information in this document?