Utam key | Nortel Networks MICS-XC guide

98 / Troubleshooting

Example	Meaning	Possible causes and
display		actions

UTAM key	System disabled	Common message for a
reqÕd		new installation, see
		“Software keys (U.S. only)”
		on page 68. The only other
		time this alarm should
		appear is if you are
		rebuilding a system:
		1.Enter a UTAM Activation
		Key. See “Software keys
		(U.S. only)” on page 68.
		2.Obtain a Regression Key.
		See “Obtaining a
		Regression Key (U.S.
		only)” on page 94.

UTAM test	System is disabled. This
failed	alarm appears only after
	a restart

-Ensure there is power to the Base Stations and RPI or plug-top power supply

-Ensure that the location and number of Base Stations is correct

-Ensure that there are at least four cells in the system configuration

-Ensure that there are sufficient Radio Credits to support the number of Base Stations you have connected

-Restart the system with the correct system configuration.

-The system may require a UTAM Recovery Key. See “Obtaining a Recovery Key (U.S. only)” on page 94 .

MICS-XC Norstar-Companion Installer Guide

P0881594 Issue 01

Image 104

Nortel Networks MICS-XC manual Utam key

Contents

Norstar-Companion Installer Guide MICS-XCPage Table of Contents Powering up the system Programming Registering individual portables TestingTroubleshooting Glossary Index SpecificationsUpgrading your system Regulations Federal Communications Commission U.S. onlyCompanion Base Stations Activation U.S. only Safety Norstar Companion basics Norstar Companion basics Norstar Companion basics Norstar Companion basics New features Wireless call pickup featuresWhat’s new with Norstar Hunt Groups Wireless Twinning enhancement Wireless Portable Language SelectionWireless Call Forward No Answer enhancement Planning the installation Planning checklistConfiguring Station Modules Required equipment and supplies Configuring expansion modules SM13 SM14 On a mini system On a midi system Two-port Expansion Cartridge On a maxi system Six-port Expansion Cartridge with Companion On a mega system Port Expansion Cartridge with Companion Non-expanded system ICS alone numbering ICS numberingRouting fiber cables Two-port Expansion Cartridge and ICS numbering Six-port Expansion Cartridge and ICS numbering Twelve-port expanded system and ICS numbering Installation Installation checklist Connecting expansion modules Installing Remote Power Interconnect RPI units RPI unit Mounting the RPI unit RPI RequirementsBase Stations RPI-16 and RPI-8 required PSUs required RPI-16 PSUs 17-24 RPI-16 and 1 RPI-8 25-32 Opening the RPI cover Wiring the RPI RPI components RPI Connector Overview Wire size Single-pair Double-pair Output connections Input wiring Connector Pin Signal Output RPI-8 BIX wiring chart Pin RPI Connector Board Label Wire color Installation RPI-16 BIX wiring chart Installing Base Stations Positioning a Base Station Clearance for the Base Station Mounting a Base StationMinimum distance between office areas and Base Stations Bracket termination board Installation Installing portable telephones Sliding cover onto bracket Installing external antennas and lightning surge arrestors FCC requirements Installed antenna and lightning surge arrestor Planning for an outdoor external antenna Installing a lightning surge arrestor Antenna with antenna bracket Lightning surge arrestor and bracket Installation 44 / Installation Powering up the system If display shows See 46 / Powering up the system Programming Programming overview Basic password Services Sys speed dial PasswordsTelco features Maintenance Programming overlay Programming toolsNorstar telephone Placing the programming overlay Norstar display buttons Special characters on the display Viewing your programming updates Norstar Programming RecordExiting programming Entering numbers Template defaults Passwords defaultsStartup defaults Reg. pswd System prgrming defaults Startup programmingPerforming Startup Companion ¤ﬂﬂ‹›› Changing the default templateEntering programming Entering programming for installers Entering programming for system coordinators Portable features Norstar featuresEntering programming using other passwords Registration password Changing the Registration password Default Registration password is Radio ‡¤‹›ﬂ Change password to avoid incorrect registration Companion programming Registration Deregistering a portable Radio data Schedule re-evaluation during least busy call times Radio programming settings apply to Base Stations Alarm Definition Re-eval occurred? Antenna Type Cells System logical identifier LID Changing system LID de-registers all portables Base Station must be installed and powered first Software keys U.S. only Terminals&Sets Call the Nortel Customer Response Center Portable Credit Key Configure Base Stations and portables Registering individual portables Registering the C3050C3050 Icons To register the C3050 Registered as Nortel To confirm that the C3050 is registered Press Òor Ò. You hear a dial tone, and the portable displays Deregistering the C3050 To deregister the C3050 Measuring directed Rssi Measuring Rssi for a C3050To measure undirected Rssi Use the Companion Provisioning Record to find the following Registering the C3020 Canada only To register the C3020 Radio Deregistering the C3020 Canada only To deregister the C3020 Measuring Rssi for a C3020 Canada only Measuring undirected Rssi Before you begin measuring directed Rssi Measuring directed Rssi using your portable After registering the portables Registering individual portables 86 / Registering individual portables Testing the Base Stations TestingTesting the Companion portable telephones Testing the system coverage Problems with a Base Station TroubleshootingProblems with a portable telephone 90 / Troubleshooting Replacing a Base Station Verifying Radio Credits U.S. only Press ƒ¤ﬂﬂ‹›› ÇØˆÏÈÌ Problems with an RPI Obtaining a Regression Key U.S. only Problems with wireless communicationObtaining a Recovery Key U.S. only Example Meaning Possible causes Display Actions Alarm codesDisplays 96 / Troubleshooting Re-Eval Utam key Troubleshooting Cause Event messagesEvent message display Evt308-0103 Disablement test is active Disablement test is finishedEvent message display Cause Only radio credits decreased Wireless system access error Wireless system software error in dealing with aWireless system software error Portable telephone Event message display Cause Internal radio driver error Synchronization errorBase Station software error Station that an error has occurred Evt869 Evt879 Norstar Companion system components SpecificationsRemote Power Interconnect Base Station plug-top power supply Base Station External antenna assembly For the US Outdoor omni-directional antenna For Canada Lightning surge protector Upgrading an RPI-8 to an RPI-16 Upgrading your systemAdding Companion to a mini, midi, maxi, or mega system RPI connections Glossary Call Transfer See Transfer Companion portable telephone Directory number DN a unique ICS integrated communication system The central hardware Line Pool Key Service Unit KSU PleaseƑﬂ› Portable Credits U.S. only Receive Signal Strength Indicator Recovery Key U.S. only SeeRemote Power Interconnect RPI Registration password a See also Utam Inc Utam Recovery Key U.S. only Undirected Receive Signal Strength IndicatorUtam Activation Key U.S. only Utam Inc. U.S. only The Federal Index Utam code reqÕd Utam test failed Evt 275-3546 S8 Evt 301-1031 S5 Index 124 / Index Index 126 / Index Index 128 / Index Tell us what you think Nortel Product Training and Documentation Is it easy to find information in this document?