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Nortel Networks MICS-XC Event message display Cause, Only radio credits decreased, Demo system

Models: MICS-XC

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102 / Troubleshooting

Event message display		Cause
		(U.S. only) there are insufficient radio credits.
Evt:665	S4	(U.S. only) there are insufficient radio credits.
		(U.S. only) radio credits decreased.

Evt:666	S5
		(U.S. only) UTAM keys are required.

Evt:667	S5
		(U.S. only) UTAM test failed.

Evt:668	S5
		Evaluation override is finished.

Evt:669	S5
		Disablement test is active.

Evt:670	S5
		Disablement test is finished.

Evt:671	S5
		System initialization is beginning.

Evt:672	S5
		System initialization is finished.

Evt:673	S5
		Demo system.

Evt:675	S5

MICS-XC Norstar-Companion Installer Guide

P0881594 Issue 01

Image 108

Nortel Networks MICS-XC manual Event message display Cause, Only radio credits decreased, Only Utam keys are required

Contents

Norstar-Companion Installer Guide MICS-XCPage Table of Contents Powering up the system Programming Testing TroubleshootingRegistering individual portables Specifications Upgrading your systemGlossary Index Regulations Federal Communications Commission U.S. onlyCompanion Base Stations Activation U.S. onlySafety Norstar Companion basics Norstar Companion basics Norstar Companion basics Norstar Companion basics New features Wireless call pickup featuresWhat’s new with Norstar Hunt GroupsWireless Portable Language Selection Wireless Call Forward No Answer enhancementWireless Twinning enhancement Planning the installation Planning checklistConfiguring Station Modules Required equipment and suppliesConfiguring expansion modules SM13 SM14On a mini system On a midi systemTwo-port Expansion Cartridge On a maxi system Six-port Expansion Cartridge with CompanionOn a mega system Port Expansion Cartridge with Companion ICS numbering Routing fiber cablesNon-expanded system ICS alone numbering Two-port Expansion Cartridge and ICS numbering Six-port Expansion Cartridge and ICS numberingTwelve-port expanded system and ICS numbering Installation Installation checklistConnecting expansion modules Installing Remote Power Interconnect RPI unitsRPI unit Mounting the RPI unit RPI RequirementsBase Stations RPI-16 and RPI-8 required PSUs required RPI-16 PSUs 17-24 RPI-16 and 1 RPI-8 25-32Opening the RPI cover Wiring the RPI RPI componentsRPI Connector Overview Wire size Single-pair Double-pairOutput connections Input wiring Connector Pin Signal OutputRPI-8 BIX wiring chart Pin RPI Connector Board Label Wire colorInstallation RPI-16 BIX wiring chart Installing Base Stations Positioning a Base Station Mounting a Base Station Minimum distance between office areas and Base StationsClearance for the Base Station Bracket termination board Installation Installing portable telephones Sliding cover onto bracketInstalling external antennas and lightning surge arrestors FCC requirements Installed antenna and lightning surge arrestor Planning for an outdoor external antenna Installing a lightning surge arrestor Antenna with antenna bracketLightning surge arrestor and bracket Installation 44 / Installation Powering up the system If display shows See46 / Powering up the system Programming Programming overviewBasic password Services Sys speed dial PasswordsTelco features MaintenanceProgramming tools Norstar telephoneProgramming overlay Placing the programming overlay Norstar display buttons Special characters on the displayViewing your programming updates Norstar Programming RecordExiting programming Entering numbersTemplate defaults Passwords defaultsStartup defaults Reg. pswdSystem prgrming defaults Startup programmingPerforming Startup CompanionChanging the default template Entering programming¤ﬂﬂ‹›› Entering programming for installers Entering programming for system coordinatorsNorstar features Entering programming using other passwordsPortable features Registration password Changing the Registration passwordDefault Registration password is Radio ‡¤‹›ﬂ Change password to avoid incorrect registrationCompanion programming RegistrationDeregistering a portable Radio data Schedule re-evaluation during least busy call timesRadio programming settings apply to Base Stations Alarm Definition Re-eval occurred?Antenna Type Cells System logical identifier LID Changing system LID de-registers all portablesBase Station must be installed and powered first Software keys U.S. onlyTerminals&Sets Call the Nortel Customer Response Center Portable Credit Key Configure Base Stations and portables Registering individual portables Registering the C3050C3050 Icons To register the C3050Registered as Nortel To confirm that the C3050 is registered Press Òor Ò. You hear a dial tone, and the portable displaysDeregistering the C3050 To deregister the C3050Measuring Rssi for a C3050 To measure undirected RssiMeasuring directed Rssi Use the Companion Provisioning Record to find the following Registering the C3020 Canada only To register the C3020Radio Deregistering the C3020 Canada only To deregister the C3020Measuring Rssi for a C3020 Canada only Measuring undirected RssiBefore you begin measuring directed Rssi Measuring directed Rssi using your portable After registering the portablesRegistering individual portables 86 / Registering individual portables Testing Testing the Companion portable telephonesTesting the Base Stations Testing the system coverage Troubleshooting Problems with a portable telephoneProblems with a Base Station 90 / Troubleshooting Replacing a Base Station Verifying Radio Credits U.S. only Press ƒ¤ﬂﬂ‹›› ÇØˆÏÈÌProblems with an RPI Problems with wireless communication Obtaining a Recovery Key U.S. onlyObtaining a Regression Key U.S. only Alarm codes DisplaysExample Meaning Possible causes Display Actions 96 / Troubleshooting Re-Eval Utam key Troubleshooting Event messages Event message displayCause Evt308-0103 Disablement test is active Disablement test is finishedEvent message display Cause Only radio credits decreasedWireless system access error Wireless system software error in dealing with aWireless system software error Portable telephoneEvent message display Cause Internal radio driver error Synchronization errorBase Station software error Station that an error has occurredEvt869 Evt879 Specifications Remote Power InterconnectNorstar Companion system components Base Station plug-top power supply Base StationExternal antenna assembly For the US Outdoor omni-directional antenna For Canada Lightning surge protectorUpgrading your system Adding Companion to a mini, midi, maxi, or mega systemUpgrading an RPI-8 to an RPI-16 RPI connections Glossary Call Transfer See Transfer Companion portable telephoneDirectory number DN a unique ICS integrated communication system The central hardwareKey Service Unit KSU Please Ƒﬂ›Line Pool Portable Credits U.S. only Receive Signal Strength Indicator Recovery Key U.S. only SeeRemote Power Interconnect RPI Registration password aSee also Utam Inc Utam Recovery Key U.S. only Undirected Receive Signal Strength IndicatorUtam Activation Key U.S. only Utam Inc. U.S. only The FederalIndex Utam code reqÕd Utam test failedEvt 275-3546 S8 Evt 301-1031 S5 Index 124 / Index Index 126 / Index Index 128 / Index Tell us what you think Nortel Product Training and DocumentationIs it easy to find information in this document?