Wireless system access error, Character | Nortel Networks MICS-XC

			Troubleshooting / 103

	Event message display		Cause
			Software error dealing with Base Station.
	Evt:831	S5	Software error dealing with Base Station.

Evt:832S5

Evt:833S5

System problem with locating portable telephones.

The radio driver software which directly controls the Base Stations’ device has experienced an internal error.

				System problem with locating portable telephones.
	Evt:834	S5		System problem with locating portable telephones.
				Wireless system access error.

	Evt:835	S5
				Wireless system access error.

	Evt:836	S5
				Trying to register an incompatible wireless device.

	Evt:837	S5
				Wireless system software error in dealing with a

	Evt:840	S5
				portable telephone.
				Wireless system software error.


	Evt:841	S5
				Portable does not support specific display

	Evt:842	S5
				character.

P0881594 Issue 01

MICS-XC Norstar-Companion Installer Guide

Image 109

Nortel Networks MICS-XC Wireless system access error, Wireless system software error in dealing with a, Portable telephone

Contents

MICS-XC Norstar-Companion Installer GuidePage Table of Contents Powering up the system Programming Troubleshooting TestingRegistering individual portables Upgrading your system SpecificationsGlossary Index Federal Communications Commission U.S. only RegulationsCompanion Base Stations Activation U.S. only Safety Norstar Companion basics Norstar Companion basics Norstar Companion basics Norstar Companion basics Wireless call pickup features New featuresWhat’s new with Norstar Hunt Groups Wireless Call Forward No Answer enhancement Wireless Portable Language SelectionWireless Twinning enhancement Planning checklist Planning the installationConfiguring Station Modules Required equipment and supplies SM13 SM14 Configuring expansion modules On a midi system On a mini system Two-port Expansion Cartridge Six-port Expansion Cartridge with Companion On a maxi system On a mega system Port Expansion Cartridge with Companion Routing fiber cables ICS numberingNon-expanded system ICS alone numbering Six-port Expansion Cartridge and ICS numbering Two-port Expansion Cartridge and ICS numbering Twelve-port expanded system and ICS numbering Installation checklist Installation Installing Remote Power Interconnect RPI units Connecting expansion modules RPI unit RPI Requirements Mounting the RPI unitBase Stations RPI-16 and RPI-8 required PSUs required RPI-16 PSUs 17-24 RPI-16 and 1 RPI-8 25-32 Opening the RPI cover RPI components Wiring the RPI Wire size Single-pair Double-pair RPI Connector Overview Output connections Connector Pin Signal Output Input wiring Pin RPI Connector Board Label Wire color RPI-8 BIX wiring chart Installation RPI-16 BIX wiring chart Installing Base Stations Positioning a Base Station Minimum distance between office areas and Base Stations Mounting a Base StationClearance for the Base Station Bracket termination board Installation Sliding cover onto bracket Installing portable telephones Installing external antennas and lightning surge arrestors FCC requirements Installed antenna and lightning surge arrestor Planning for an outdoor external antenna Antenna with antenna bracket Installing a lightning surge arrestor Lightning surge arrestor and bracket Installation 44 / Installation If display shows See Powering up the system 46 / Powering up the system Programming overview Programming Basic password Sys speed dial Passwords ServicesTelco features Maintenance Norstar telephone Programming toolsProgramming overlay Placing the programming overlay Special characters on the display Norstar display buttons Norstar Programming Record Viewing your programming updatesExiting programming Entering numbers Passwords defaults Template defaultsStartup defaults Reg. pswd Startup programming System prgrming defaultsPerforming Startup Companion Entering programming Changing the default template¤ﬂﬂ‹›› Entering programming for system coordinators Entering programming for installers Entering programming using other passwords Norstar featuresPortable features Changing the Registration password Registration password Change password to avoid incorrect registration Default Registration password is Radio ‡¤‹›ﬂ Registration Companion programming Deregistering a portable Schedule re-evaluation during least busy call times Radio data Alarm Definition Re-eval occurred? Radio programming settings apply to Base Stations Antenna Type Cells Changing system LID de-registers all portables System logical identifier LID Software keys U.S. only Base Station must be installed and powered first Terminals&Sets Call the Nortel Customer Response Center Portable Credit Key Configure Base Stations and portables Registering the C3050 Registering individual portablesC3050 Icons To register the C3050 Registered as Nortel Press Òor Ò. You hear a dial tone, and the portable displays To confirm that the C3050 is registered To deregister the C3050 Deregistering the C3050 To measure undirected Rssi Measuring Rssi for a C3050Measuring directed Rssi Use the Companion Provisioning Record to find the following To register the C3020 Registering the C3020 Canada only Radio To deregister the C3020 Deregistering the C3020 Canada only Measuring undirected Rssi Measuring Rssi for a C3020 Canada only Before you begin measuring directed Rssi After registering the portables Measuring directed Rssi using your portable Registering individual portables 86 / Registering individual portables Testing the Companion portable telephones TestingTesting the Base Stations Testing the system coverage Problems with a portable telephone TroubleshootingProblems with a Base Station 90 / Troubleshooting Replacing a Base Station Press ƒ¤ﬂﬂ‹›› ÇØˆÏÈÌ Verifying Radio Credits U.S. only Problems with an RPI Obtaining a Recovery Key U.S. only Problems with wireless communicationObtaining a Regression Key U.S. only Displays Alarm codesExample Meaning Possible causes Display Actions 96 / Troubleshooting Re-Eval Utam key Troubleshooting Event message display Event messagesCause Evt308-0103 Disablement test is finished Disablement test is activeEvent message display Cause Only radio credits decreased Wireless system software error in dealing with a Wireless system access errorWireless system software error Portable telephone Synchronization error Event message display Cause Internal radio driver errorBase Station software error Station that an error has occurred Evt869 Evt879 Remote Power Interconnect SpecificationsNorstar Companion system components Base Station Base Station plug-top power supply External antenna assembly For the US Lightning surge protector Outdoor omni-directional antenna For Canada Adding Companion to a mini, midi, maxi, or mega system Upgrading your systemUpgrading an RPI-8 to an RPI-16 RPI connections Glossary Companion portable telephone Call Transfer See Transfer ICS integrated communication system The central hardware Directory number DN a unique Ƒﬂ› Key Service Unit KSU PleaseLine Pool Portable Credits U.S. only Recovery Key U.S. only See Receive Signal Strength IndicatorRemote Power Interconnect RPI Registration password a See also Utam Inc Undirected Receive Signal Strength Indicator Utam Recovery Key U.S. onlyUtam Activation Key U.S. only Utam Inc. U.S. only The Federal Utam code reqÕd Utam test failed Index Evt 275-3546 S8 Evt 301-1031 S5 Index 124 / Index Index 126 / Index Index 128 / Index Nortel Product Training and Documentation Tell us what you think Is it easy to find information in this document?