96 / Troubleshooting | Nortel Networks MICS-XC specification

96 / Troubleshooting

Example	Meaning	Possible causes and
display		actions

Alarm: 22	Wireless re-evaluation	Scheduled or required re-
	complete	evaluation of wireless Base
		Stations in system

Alarm: 53	A single radio has been
	removed from service
	due to an error. An
	accompanying event
	message indicates an
	explicit reason for the
	radio failure.

Alarm: 54	A software download to
	the Base Stations has
	started.

Alarm: 55	The Base Station
	download is complete.

Alarm: 68	An upgrade has been	A trunk or station module
	performed.	has been added to a system
		to which Base Stations are
		already connected. The
		Base Stations must be
		moved to the highest
		numbered ports on the
		system.

Alarm: 200	Insufficient radio credits

Alarm: 201	Radio credits decreased

Alarm: 202	UTAM key required	(U.S. only) Valid UTAM
		Activation Key required. See
		“Radio data” on page 63.

Alarm: 203	UTAM test failed	(U.S. only) System detected
		an incorrect configuration,
		possibly due to
		malfunctioning equipment.

Alarm: 204	Evaluation override is
	finished

MICS-XC Norstar-Companion Installer Guide

P0881594 Issue 01

Image 102

Nortel Networks MICS-XC manual 96 / Troubleshooting

Contents

Norstar-Companion Installer Guide MICS-XCPage Table of Contents Powering up the system Programming Testing TroubleshootingRegistering individual portables Specifications Upgrading your systemGlossary Index Companion Base Stations RegulationsFederal Communications Commission U.S. only Activation U.S. only Safety Norstar Companion basics Norstar Companion basics Norstar Companion basics Norstar Companion basics What’s new with Norstar New featuresWireless call pickup features Hunt Groups Wireless Portable Language Selection Wireless Call Forward No Answer enhancementWireless Twinning enhancement Configuring Station Modules Planning the installationPlanning checklist Required equipment and supplies Configuring expansion modules SM13 SM14 On a mini system On a midi system Two-port Expansion Cartridge On a maxi system Six-port Expansion Cartridge with Companion On a mega system Port Expansion Cartridge with Companion ICS numbering Routing fiber cablesNon-expanded system ICS alone numbering Two-port Expansion Cartridge and ICS numbering Six-port Expansion Cartridge and ICS numbering Twelve-port expanded system and ICS numbering Installation Installation checklist Connecting expansion modules Installing Remote Power Interconnect RPI units RPI unit Base Stations RPI-16 and RPI-8 required PSUs required Mounting the RPI unitRPI Requirements RPI-16 PSUs 17-24 RPI-16 and 1 RPI-8 25-32 Opening the RPI cover Wiring the RPI RPI components RPI Connector Overview Wire size Single-pair Double-pair Output connections Input wiring Connector Pin Signal Output RPI-8 BIX wiring chart Pin RPI Connector Board Label Wire color Installation RPI-16 BIX wiring chart Installing Base Stations Positioning a Base Station Mounting a Base Station Minimum distance between office areas and Base StationsClearance for the Base Station Bracket termination board Installation Installing portable telephones Sliding cover onto bracket Installing external antennas and lightning surge arrestors FCC requirements Installed antenna and lightning surge arrestor Planning for an outdoor external antenna Installing a lightning surge arrestor Antenna with antenna bracket Lightning surge arrestor and bracket Installation 44 / Installation Powering up the system If display shows See 46 / Powering up the system Programming Programming overview Basic password Telco features ServicesSys speed dial Passwords Maintenance Programming tools Norstar telephoneProgramming overlay Placing the programming overlay Norstar display buttons Special characters on the display Exiting programming Viewing your programming updatesNorstar Programming Record Entering numbers Startup defaults Template defaultsPasswords defaults Reg. pswd Performing Startup System prgrming defaultsStartup programming Companion Changing the default template Entering programming¤ﬂﬂ‹›› Entering programming for installers Entering programming for system coordinators Norstar features Entering programming using other passwordsPortable features Registration password Changing the Registration password Default Registration password is Radio ‡¤‹›ﬂ Change password to avoid incorrect registration Companion programming Registration Deregistering a portable Radio data Schedule re-evaluation during least busy call times Radio programming settings apply to Base Stations Alarm Definition Re-eval occurred? Antenna Type Cells System logical identifier LID Changing system LID de-registers all portables Base Station must be installed and powered first Software keys U.S. only Terminals&Sets Call the Nortel Customer Response Center Portable Credit Key Configure Base Stations and portables C3050 Icons Registering individual portablesRegistering the C3050 To register the C3050 Registered as Nortel To confirm that the C3050 is registered Press Òor Ò. You hear a dial tone, and the portable displays Deregistering the C3050 To deregister the C3050 Measuring Rssi for a C3050 To measure undirected RssiMeasuring directed Rssi Use the Companion Provisioning Record to find the following Registering the C3020 Canada only To register the C3020 Radio Deregistering the C3020 Canada only To deregister the C3020 Measuring Rssi for a C3020 Canada only Measuring undirected Rssi Before you begin measuring directed Rssi Measuring directed Rssi using your portable After registering the portables Registering individual portables 86 / Registering individual portables Testing Testing the Companion portable telephonesTesting the Base Stations Testing the system coverage Troubleshooting Problems with a portable telephoneProblems with a Base Station 90 / Troubleshooting Replacing a Base Station Verifying Radio Credits U.S. only Press ƒ¤ﬂﬂ‹›› ÇØˆÏÈÌ Problems with an RPI Problems with wireless communication Obtaining a Recovery Key U.S. onlyObtaining a Regression Key U.S. only Alarm codes DisplaysExample Meaning Possible causes Display Actions 96 / Troubleshooting Re-Eval Utam key Troubleshooting Event messages Event message displayCause Evt308-0103 Event message display Cause Disablement test is activeDisablement test is finished Only radio credits decreased Wireless system software error Wireless system access errorWireless system software error in dealing with a Portable telephone Base Station software error Event message display Cause Internal radio driver errorSynchronization error Station that an error has occurred Evt869 Evt879 Specifications Remote Power InterconnectNorstar Companion system components Base Station plug-top power supply Base Station External antenna assembly For the US Outdoor omni-directional antenna For Canada Lightning surge protector Upgrading your system Adding Companion to a mini, midi, maxi, or mega systemUpgrading an RPI-8 to an RPI-16 RPI connections Glossary Call Transfer See Transfer Companion portable telephone Directory number DN a unique ICS integrated communication system The central hardware Key Service Unit KSU Please Ƒﬂ›Line Pool Portable Credits U.S. only Remote Power Interconnect RPI Receive Signal Strength IndicatorRecovery Key U.S. only See Registration password a See also Utam Inc Utam Activation Key U.S. only Utam Recovery Key U.S. onlyUndirected Receive Signal Strength Indicator Utam Inc. U.S. only The Federal Index Utam code reqÕd Utam test failed Evt 275-3546 S8 Evt 301-1031 S5 Index 124 / Index Index 126 / Index Index 128 / Index Tell us what you think Nortel Product Training and Documentation Is it easy to find information in this document?