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Nortel Networks MICS-XC manual Evt869

Models: MICS-XC

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Troubleshooting / 105

Event message display

Evt:859S5

Cause

All possible wireless telephone numbers have been registered to portable telephones. No directory number is available to handle the registration Link setup request.

Evt:864S5

Evt:865S5

A Base Station has received a corrupted stimulus message.

The Base Station does not understand the received stimulus message. This occurs when you are trying to use a type of portable that the system does not support.

		Wireless subsystem language loading error.
Evt:869	S5	Wireless subsystem language loading error.
		Firmware downloading to Base Station.

Evt:870	S5
		Basestation download is complete.

Evt:871	S5
		Wireless subsystem error.

Evt:872	S5
		Wireless subsystem Common Signaling Channel

Evt:873	S5
		server software error.
		Wireless auto-admin (Re-Eval) subsystem

Evt:877	S5
		detected that a data re-evaluation is required.
		Wireless data re-evaluation has started.

Evt:878	S5

P0881594 Issue 01

MICS-XC Norstar-Companion Installer Guide

Image 111

Nortel Networks MICS-XC manual Evt869

Contents

MICS-XC Norstar-Companion Installer GuidePage Table of Contents Powering up the system Programming Testing TroubleshootingRegistering individual portables Specifications Upgrading your systemGlossary Index Activation U.S. only RegulationsFederal Communications Commission U.S. only Companion Base StationsSafety Norstar Companion basics Norstar Companion basics Norstar Companion basics Norstar Companion basics Hunt Groups New featuresWireless call pickup features What’s new with NorstarWireless Portable Language Selection Wireless Call Forward No Answer enhancementWireless Twinning enhancement Required equipment and supplies Planning the installationPlanning checklist Configuring Station ModulesSM13 SM14 Configuring expansion modulesOn a midi system On a mini systemTwo-port Expansion Cartridge Six-port Expansion Cartridge with Companion On a maxi systemOn a mega system Port Expansion Cartridge with Companion ICS numbering Routing fiber cablesNon-expanded system ICS alone numbering Six-port Expansion Cartridge and ICS numbering Two-port Expansion Cartridge and ICS numberingTwelve-port expanded system and ICS numbering Installation checklist InstallationInstalling Remote Power Interconnect RPI units Connecting expansion modulesRPI unit RPI-16 PSUs 17-24 RPI-16 and 1 RPI-8 25-32 Mounting the RPI unitRPI Requirements Base Stations RPI-16 and RPI-8 required PSUs requiredOpening the RPI cover RPI components Wiring the RPIWire size Single-pair Double-pair RPI Connector OverviewOutput connections Connector Pin Signal Output Input wiringPin RPI Connector Board Label Wire color RPI-8 BIX wiring chartInstallation RPI-16 BIX wiring chart Installing Base Stations Positioning a Base Station Mounting a Base Station Minimum distance between office areas and Base StationsClearance for the Base Station Bracket termination board Installation Sliding cover onto bracket Installing portable telephonesInstalling external antennas and lightning surge arrestors FCC requirements Installed antenna and lightning surge arrestor Planning for an outdoor external antenna Antenna with antenna bracket Installing a lightning surge arrestorLightning surge arrestor and bracket Installation 44 / Installation If display shows See Powering up the system46 / Powering up the system Programming overview ProgrammingBasic password Maintenance ServicesSys speed dial Passwords Telco featuresProgramming tools Norstar telephoneProgramming overlay Placing the programming overlay Special characters on the display Norstar display buttonsEntering numbers Viewing your programming updatesNorstar Programming Record Exiting programmingReg. pswd Template defaultsPasswords defaults Startup defaultsCompanion System prgrming defaultsStartup programming Performing StartupChanging the default template Entering programming¤ﬂﬂ‹›› Entering programming for system coordinators Entering programming for installersNorstar features Entering programming using other passwordsPortable features Changing the Registration password Registration passwordChange password to avoid incorrect registration Default Registration password is Radio ‡¤‹›ﬂRegistration Companion programmingDeregistering a portable Schedule re-evaluation during least busy call times Radio dataAlarm Definition Re-eval occurred? Radio programming settings apply to Base StationsAntenna Type Cells Changing system LID de-registers all portables System logical identifier LIDSoftware keys U.S. only Base Station must be installed and powered firstTerminals&Sets Call the Nortel Customer Response Center Portable Credit Key Configure Base Stations and portables To register the C3050 Registering individual portablesRegistering the C3050 C3050 IconsRegistered as Nortel Press Òor Ò. You hear a dial tone, and the portable displays To confirm that the C3050 is registeredTo deregister the C3050 Deregistering the C3050Measuring Rssi for a C3050 To measure undirected RssiMeasuring directed Rssi Use the Companion Provisioning Record to find the following To register the C3020 Registering the C3020 Canada onlyRadio To deregister the C3020 Deregistering the C3020 Canada onlyMeasuring undirected Rssi Measuring Rssi for a C3020 Canada onlyBefore you begin measuring directed Rssi After registering the portables Measuring directed Rssi using your portableRegistering individual portables 86 / Registering individual portables Testing Testing the Companion portable telephonesTesting the Base Stations Testing the system coverage Troubleshooting Problems with a portable telephoneProblems with a Base Station 90 / Troubleshooting Replacing a Base Station Press ƒ¤ﬂﬂ‹›› ÇØˆÏÈÌ Verifying Radio Credits U.S. onlyProblems with an RPI Problems with wireless communication Obtaining a Recovery Key U.S. onlyObtaining a Regression Key U.S. only Alarm codes DisplaysExample Meaning Possible causes Display Actions 96 / Troubleshooting Re-Eval Utam key Troubleshooting Event messages Event message displayCause Evt308-0103 Only radio credits decreased Disablement test is activeDisablement test is finished Event message display CausePortable telephone Wireless system access errorWireless system software error in dealing with a Wireless system software errorStation that an error has occurred Event message display Cause Internal radio driver errorSynchronization error Base Station software errorEvt869 Evt879 Specifications Remote Power InterconnectNorstar Companion system components Base Station Base Station plug-top power supplyExternal antenna assembly For the US Lightning surge protector Outdoor omni-directional antenna For CanadaUpgrading your system Adding Companion to a mini, midi, maxi, or mega systemUpgrading an RPI-8 to an RPI-16 RPI connections Glossary Companion portable telephone Call Transfer See TransferICS integrated communication system The central hardware Directory number DN a uniqueKey Service Unit KSU Please Ƒﬂ›Line Pool Portable Credits U.S. only Registration password a Receive Signal Strength IndicatorRecovery Key U.S. only See Remote Power Interconnect RPISee also Utam Inc Utam Inc. U.S. only The Federal Utam Recovery Key U.S. onlyUndirected Receive Signal Strength Indicator Utam Activation Key U.S. onlyUtam code reqÕd Utam test failed IndexEvt 275-3546 S8 Evt 301-1031 S5 Index 124 / Index Index 126 / Index Index 128 / Index Nortel Product Training and Documentation Tell us what you thinkIs it easy to find information in this document?