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Nortel Networks NN44200-313 quick start Quickstart Guide, Nortel CallPilot

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Nortel CallPilot

Quickstart Guide

NN44200-313

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Nortel Networks NN44200-313 quick start Quickstart Guide, Nortel CallPilot

Contents

NN44200-313 Quickstart GuideNortel CallPilot Document status Standard Document version Document date 19 May LOGITECH is a trademark of Logitech, Inc HITACHI is a trademark of Hitachi LimitedLUCENT is a trademark of Lucent Technologies, Inc MATRA is a trademark of Matra HachettePage How to get help ContentsCallPilot 5.0 installation CS 1000/M1 system status checkCallPilot server installation CallPilot server preinstallationCallPilot server testing Installing the CallPilot 5.0 imageGetting help over the phone from a Nortel Solutions Center How to get helpGetting help from a specialist by using an Express Routing Code Getting help from the Nortel Web site8 How to get help Getting help through a Nortel distributor or resellerNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 MayPrerequisites to CallPilot 5.0 installation CallPilot 5.0 installationDANGER Risk of injury by electric shockCS 1000/M1 system status check tasks page CallPilot 5.0 installation tasksCallPilot server installation page CallPilot server conﬁguration page CallPilot server preinstallation pageCallPilot server testing page Time requirementsNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 12 CallPilot 5.0 installation5.0 19 May Copyright 2007-2008, Nortel NetworksCS 1000/M1 system status check tasks CS 1000/M1 system status checkChecking the current IP address of the PBX LD 117 page Checking the currently conﬁgured VAS IDs pageChecking the currently conﬁgured VAS IDs Checking the current IP address of the PBX LDChecking the status of the ELAN connection to the PBX LD 48 page Step ActionEnabling the ELAN interface of the PBX LD Checking the ELAN interface status of the PBX LDChecking the status of the ELAN connection to the PBX LD Step Action16 CS 1000/M1 system status check Step ActionNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 MayCallPilot resource conﬁguration tasks CallPilot resource conﬁgurationConﬁguring a new ELAN ID and VAS ID LD 17 page Conﬁguring system parameters LD 17 pageStep Action Conﬁguring a new ELAN ID and VAS ID LD18 CallPilot resource conﬁguration Step Action Conﬁguring system parameters LDConﬁguring system parameters LD 17 Step Action Deﬁning CallPilot in the customer data block LD20 CallPilot resource conﬁguration 4 Enter the appropriate values as described in the following table to deﬁne Call Redirection. For prompts not listed in the following table, press Enter to accept the default LD 15 - Conﬁguring Integrated Services Digital Network Conﬁguring the Route Data Block LDStep Action PromptStep Action Conﬁguring Automatic Call Distribution LDConﬁguring Automatic Call Distribution LD 23 Step Action Conﬁguring the DFDN LD24 CallPilot resource conﬁguration Step Action Conﬁguring the CDN queue LDConﬁguring the CDN queue LD Step Action Conﬁguring ACD agents LD26 CallPilot resource conﬁguration the DFDN LD 23 pageStep Action Provisioning telephones LDWTA UNR VCE MMA FLAX 28 CallPilot resource conﬁguration 2 Enter LDLD 11 - Provisioning telephones PromptStep Action Enabling card slots LDStep Action Saving CS 1000/M1 changes LD30 CallPilot resource conﬁguration 600r CallPilot server CallPilot server general descriptionFront panel 32 CallPilot server general description Back panelFront panel 1005r CallPilot server1005r CallPilot server 1005r CallPilot server - front panel 34 CallPilot server general description1005r CallPilot server - front panel LEDs and controls LabelBack panel 1005r CallPilot server - back panel controls and featuresLabel DescriptionDescription LabelUSB 0 dongle connects here Nortel CallPilot Quickstart Guide NN44200-313 01.02 StandardRecommended tools CallPilot server preinstallationConnecting to the network page Unpacking the server page CallPilot server preinstallation tasksChoosing a location Preparing the siteUnpacking the server Connecting to the networkStep Action monitor keyboard mouse USB modem Tandberg tape drive tapes SCSI cable CallPilot server installation tasks CallPilot server installationRack-mounting the server page Installing peripheral devices page Installing cables and grounds page Performing preboot checks pageStep Action Installing peripheral devicesStep Action Installing cables and grounds1005r server - two power cords, redundant power supplies Continue with Performing preboot checks pageConnecting the server to power and starting it Performing preboot checksStep Action 2 Turn on all peripheral devices Step ActionCompleting the Setup Wizard and installing PEPs page Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration CallPilot server conﬁguration tasks4 Click Next A message appears, prompting you to install SUs and PEPs Running the Conﬁguration Wizard Mailbox number Password5 On the Welcome to CallPilot Manager page, click Conﬁguration Wizard 6 On the Conﬁguration Wizard Welcome page, click Nextc. Type the Area Code and Country Code d. Type the LDAP search base a. Type the Computer name11 In the Multimedia Allocation page, click Next f. Leave the Channel Allocation conﬁgured as Multimediab. In the Language CD Location box, type Z b. From the Application Name list, select Voice Messaginga. For Equipment LAN network interface card, select ELAN d. For Customer LAN network interface card, select CLAN3 On the Welcome to CallPilot Manager page, click Add User Conﬁguring new mailboxes and additional tasksa. From the Template Name list, select Regular User Template g. In the User Add Result page, click Add Another Userb. Click Add Backup a. From the Select a task list, select Review and schedule backupsa. From the Select a backup type list, select Full System Backup b. From the Select a backup device list, select PrimaryServer- Tapec. In the Description box, type a relevant description of the backup CallPilot server testing tasks CallPilot server testingTesting pcAnywhere using a remote PC page Checking CallPilot connectivity and channels56 CallPilot server testing Verifying that you can log on to mailboxesFor example, ping Step ActionVerifying that you can retrieve a message Verifying that you can leave a messageVerifying that each CallPilot channel is functioning correctly Step ActionStep Action Testing pcAnywhere using a remote PCStep Action Administrator Guide NN44200-601 and CallPilot Manager online Help What is next?The following is a complete list of CallPilot 5.0 NTPs Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 60 CallPilot server testing5.0 19 May Copyright 2007-2008, Nortel NetworksInstalling the CallPilot 5.0 image Appendix Installing the CallPilot 5.0 imageStep Action 62 Appendix Installing the CallPilot 5.0 image 8 Return to CallPilot server conﬁguration pageNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 MayChecking for existing phantom loops Appendix Conﬁguring phantom DNsConﬁguring a phantom superloop Step ActionStep Action Creating a phantom DN64 Appendix Conﬁguring phantom DNs Prompt Creating a phantom DNResponse Nortel CallPilot Quickstart Guide