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Nortel Networks NN44200-313 What is next?, The following is a complete list of CallPilot 5.0 NTPs

Models: NN44200-313

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What is next? 59

What is next?

For advanced conﬁguration and provisioning information, refer to the following NTPs:

•Administrator Guide (NN44200-601) and CallPilot Manager online Help

•Software Administration and Maintenance (NN44200-600)

•Desktop Messaging and My CallPilot Installation and Administration (NN44200-305)

•600r Server Hardware Installation (NN44200-307)

•600r Server Maintenance and Diagnostics (NN44200-703)

•1005r Server Hardware Installation (NN44200-306)

•1005r Server Maintenance and Diagnostics (NN44200-704)

•Reporter Guide (NN44200-603)

•Application Builder Guide (NN44200-102)

The following is a complete list of CallPilot 5.0 NTPs:

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

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Nortel Networks NN44200-313 quick start What is next?, Administrator Guide NN44200-601 and CallPilot Manager online Help

Contents

Nortel CallPilot Quickstart GuideNN44200-313 Document status Standard Document version Document date 19 May MATRA is a trademark of Matra Hachette HITACHI is a trademark of Hitachi LimitedLOGITECH is a trademark of Logitech, Inc LUCENT is a trademark of Lucent Technologies, IncPage CS 1000/M1 system status check ContentsHow to get help CallPilot 5.0 installationInstalling the CallPilot 5.0 image CallPilot server preinstallationCallPilot server installation CallPilot server testingGetting help from the Nortel Web site How to get helpGetting help over the phone from a Nortel Solutions Center Getting help from a specialist by using an Express Routing Code5.0 19 May Getting help through a Nortel distributor or reseller8 How to get help Nortel CallPilot Quickstart Guide NN44200-313 01.02 StandardRisk of injury by electric shock CallPilot 5.0 installationPrerequisites to CallPilot 5.0 installation DANGERCS 1000/M1 system status check tasks page CallPilot 5.0 installation tasksTime requirements CallPilot server preinstallation pageCallPilot server installation page CallPilot server conﬁguration page CallPilot server testing pageCopyright 2007-2008, Nortel Networks 12 CallPilot 5.0 installationNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 MayChecking the currently conﬁgured VAS IDs page CS 1000/M1 system status checkCS 1000/M1 system status check tasks Checking the current IP address of the PBX LD 117 pageStep Action Checking the current IP address of the PBX LDChecking the currently conﬁgured VAS IDs Checking the status of the ELAN connection to the PBX LD 48 pageStep Action Checking the ELAN interface status of the PBX LDEnabling the ELAN interface of the PBX LD Checking the status of the ELAN connection to the PBX LD5.0 19 May Step Action16 CS 1000/M1 system status check Nortel CallPilot Quickstart Guide NN44200-313 01.02 StandardConﬁguring system parameters LD 17 page CallPilot resource conﬁgurationCallPilot resource conﬁguration tasks Conﬁguring a new ELAN ID and VAS ID LD 17 page18 CallPilot resource conﬁguration Conﬁguring a new ELAN ID and VAS ID LDStep Action Conﬁguring system parameters LD 17 Conﬁguring system parameters LDStep Action 20 CallPilot resource conﬁguration Deﬁning CallPilot in the customer data block LDStep Action 4 Enter the appropriate values as described in the following table to deﬁne Call Redirection. For prompts not listed in the following table, press Enter to accept the default Prompt Conﬁguring the Route Data Block LDLD 15 - Conﬁguring Integrated Services Digital Network Step ActionConﬁguring Automatic Call Distribution LD 23 Conﬁguring Automatic Call Distribution LDStep Action 24 CallPilot resource conﬁguration Conﬁguring the DFDN LDStep Action Conﬁguring the CDN queue LD Conﬁguring the CDN queue LDStep Action the DFDN LD 23 page Conﬁguring ACD agents LDStep Action 26 CallPilot resource conﬁgurationWTA UNR VCE MMA FLAX Provisioning telephones LDStep Action Prompt 2 Enter LD28 CallPilot resource conﬁguration LD 11 - Provisioning telephonesStep Action Enabling card slots LD30 CallPilot resource conﬁguration Saving CS 1000/M1 changes LDStep Action Front panel CallPilot server general description600r CallPilot server 32 CallPilot server general description Back panel1005r CallPilot server 1005r CallPilot serverFront panel Label 34 CallPilot server general description1005r CallPilot server - front panel 1005r CallPilot server - front panel LEDs and controlsDescription 1005r CallPilot server - back panel controls and featuresBack panel LabelNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard LabelDescription USB 0 dongle connects hereRecommended tools CallPilot server preinstallationPreparing the site CallPilot server preinstallation tasksConnecting to the network page Unpacking the server page Choosing a locationStep Action Connecting to the networkUnpacking the server monitor keyboard mouse USB modem Tandberg tape drive tapes SCSI cable Installing cables and grounds page Performing preboot checks page CallPilot server installationCallPilot server installation tasks Rack-mounting the server page Installing peripheral devices pageStep Action Installing peripheral devicesStep Action Installing cables and grounds1005r server - two power cords, redundant power supplies Continue with Performing preboot checks pageStep Action Performing preboot checksConnecting the server to power and starting it 2 Turn on all peripheral devices Step ActionCallPilot server conﬁguration tasks Completing the Setup Wizard and installing PEPsCompleting the Setup Wizard and installing PEPs page CallPilot server conﬁguration4 Click Next A message appears, prompting you to install SUs and PEPs 6 On the Conﬁguration Wizard Welcome page, click Next Mailbox number PasswordRunning the Conﬁguration Wizard 5 On the Welcome to CallPilot Manager page, click Conﬁguration Wizardf. Leave the Channel Allocation conﬁgured as Multimedia a. Type the Computer namec. Type the Area Code and Country Code d. Type the LDAP search base 11 In the Multimedia Allocation page, click Nextd. For Customer LAN network interface card, select CLAN b. From the Application Name list, select Voice Messagingb. In the Language CD Location box, type Z a. For Equipment LAN network interface card, select ELANg. In the User Add Result page, click Add Another User Conﬁguring new mailboxes and additional tasks3 On the Welcome to CallPilot Manager page, click Add User a. From the Template Name list, select Regular User Templateb. From the Select a backup device list, select PrimaryServer- Tape a. From the Select a task list, select Review and schedule backupsb. Click Add Backup a. From the Select a backup type list, select Full System Backupc. In the Description box, type a relevant description of the backup Checking CallPilot connectivity and channels CallPilot server testingCallPilot server testing tasks Testing pcAnywhere using a remote PC pageStep Action Verifying that you can log on to mailboxes56 CallPilot server testing For example, pingStep Action Verifying that you can leave a messageVerifying that you can retrieve a message Verifying that each CallPilot channel is functioning correctlyStep Action Testing pcAnywhere using a remote PCStep Action The following is a complete list of CallPilot 5.0 NTPs What is next?Administrator Guide NN44200-601 and CallPilot Manager online Help Copyright 2007-2008, Nortel Networks 60 CallPilot server testingNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 MayStep Action Appendix Installing the CallPilot 5.0 imageInstalling the CallPilot 5.0 image 5.0 19 May 8 Return to CallPilot server conﬁguration page62 Appendix Installing the CallPilot 5.0 image Nortel CallPilot Quickstart Guide NN44200-313 01.02 StandardStep Action Appendix Conﬁguring phantom DNsChecking for existing phantom loops Conﬁguring a phantom superloop64 Appendix Conﬁguring phantom DNs Creating a phantom DNStep Action Response Creating a phantom DNPrompt Nortel CallPilot Quickstart Guide