Nortel Networks NN44200-313 quick start Contents, How to get help, CallPilot 5.0 installation

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Contents

How to get help	7
Getting help from the Nortel Web site 7
Getting help over the phone from a Nortel Solutions Center 7
Getting help from a specialist by using an Express Routing Code	7
Getting help through a Nortel distributor or reseller 8

CallPilot 5.0 installation	9
Prerequisites to CallPilot 5.0 installation	9
CallPilot 5.0 installation tasks 10
Time requirements 11

CS 1000/M1 system status check	13
CS 1000/M1 system status check tasks 13
Checking the current IP address of the PBX (LD 117) 14
Checking the currently configured VAS IDs 14
Checking the ELAN interface status of the PBX (LD 137) 15
Enabling the ELAN interface of the PBX (LD 137) 15
Checking the status of the ELAN connection to the PBX (LD 48)	15

CallPilot resource configuration				17
CallPilot resource configuration tasks		17
Configuring a new ELAN ID and VAS ID (LD 17)				18
Configuring system parameters (LD 17)			19
Defining CallPilot in the customer data block (LD 15) 20
Configuring the Route Data Block (LD 16)			22
Configuring Automatic Call Distribution (LD 23)				23
Configuring the DFDN (LD 23)	24
Configuring the CDN queue (LD 23)		25
Configuring ACD agents (LD 11)	26
Provisioning telephones (LD 11)	27
Enabling card slots (LD 32) 29
Saving CS 1000/M1 changes (LD 43)		30
CallPilot server general description				31
600r CallPilot server 31
Front panel 31

Back panel 32

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

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