Quickstart Guide
NN44200-313
Nortel CallPilot
Document status Standard Document version Document date 19 May
LOGITECH is a trademark of Logitech, Inc
HITACHI is a trademark of Hitachi Limited
LUCENT is a trademark of Lucent Technologies, Inc
MATRA is a trademark of Matra Hachette
Page
How to get help
Contents
CallPilot 5.0 installation
CS 1000/M1 system status check
CallPilot server installation
CallPilot server preinstallation
CallPilot server testing
Installing the CallPilot 5.0 image
Getting help over the phone from a Nortel Solutions Center
How to get help
Getting help from a specialist by using an Express Routing Code
Getting help from the Nortel Web site
8 How to get help
Getting help through a Nortel distributor or reseller
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
5.0 19 May
Prerequisites to CallPilot 5.0 installation
CallPilot 5.0 installation
DANGER
Risk of injury by electric shock
CS 1000/M1 system status check tasks page
CallPilot 5.0 installation tasks
CallPilot server installation page CallPilot server configuration page
CallPilot server preinstallation page
CallPilot server testing page
Time requirements
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
12 CallPilot 5.0 installation
5.0 19 May
Copyright 2007-2008, Nortel Networks
CS 1000/M1 system status check tasks
CS 1000/M1 system status check
Checking the current IP address of the PBX LD 117 page
Checking the currently configured VAS IDs page
Checking the currently configured VAS IDs
Checking the current IP address of the PBX LD
Checking the status of the ELAN connection to the PBX LD 48 page
Step Action
Enabling the ELAN interface of the PBX LD
Checking the ELAN interface status of the PBX LD
Checking the status of the ELAN connection to the PBX LD
Step Action
16 CS 1000/M1 system status check
Step Action
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
5.0 19 May
CallPilot resource configuration tasks
CallPilot resource configuration
Configuring a new ELAN ID and VAS ID LD 17 page
Configuring system parameters LD 17 page
Configuring a new ELAN ID and VAS ID LD
Step Action
18 CallPilot resource configuration
Configuring system parameters LD
Step Action
Configuring system parameters LD 17
Defining CallPilot in the customer data block LD
Step Action
20 CallPilot resource configuration
4 Enter the appropriate values as described in the following table to define Call Redirection. For prompts not listed in the following table, press Enter to accept the default
LD 15 - Configuring Integrated Services Digital Network
Configuring the Route Data Block LD
Step Action
Prompt
Configuring Automatic Call Distribution LD
Step Action
Configuring Automatic Call Distribution LD 23
Configuring the DFDN LD
Step Action
24 CallPilot resource configuration
Configuring the CDN queue LD
Step Action
Configuring the CDN queue LD
Step Action
Configuring ACD agents LD
26 CallPilot resource configuration
the DFDN LD 23 page
Provisioning telephones LD
Step Action
WTA UNR VCE MMA FLAX
28 CallPilot resource configuration
2 Enter LD
LD 11 - Provisioning telephones
Prompt
Step Action
Enabling card slots LD
Saving CS 1000/M1 changes LD
Step Action
30 CallPilot resource configuration
CallPilot server general description
600r CallPilot server
Front panel
32 CallPilot server general description
Back panel
1005r CallPilot server
Front panel
1005r CallPilot server
1005r CallPilot server - front panel
34 CallPilot server general description
1005r CallPilot server - front panel LEDs and controls
Label
Back panel
1005r CallPilot server - back panel controls and features
Label
Description
Description
Label
USB 0 dongle connects here
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
Recommended tools
CallPilot server preinstallation
Connecting to the network page Unpacking the server page
CallPilot server preinstallation tasks
Choosing a location
Preparing the site
Connecting to the network
Unpacking the server
Step Action
monitor keyboard mouse USB modem Tandberg tape drive tapes SCSI cable
CallPilot server installation tasks
CallPilot server installation
Rack-mounting the server page Installing peripheral devices page
Installing cables and grounds page Performing preboot checks page
Step Action
Installing peripheral devices
Step Action
Installing cables and grounds
1005r server - two power cords, redundant power supplies
Continue with Performing preboot checks page
Performing preboot checks
Connecting the server to power and starting it
Step Action
2 Turn on all peripheral devices
Step Action
Completing the Setup Wizard and installing PEPs page
Completing the Setup Wizard and installing PEPs
CallPilot server configuration
CallPilot server configuration tasks
4 Click Next A message appears, prompting you to install SUs and PEPs
Running the Configuration Wizard
Mailbox number Password
5 On the Welcome to CallPilot Manager page, click Configuration Wizard
6 On the Configuration Wizard Welcome page, click Next
c. Type the Area Code and Country Code d. Type the LDAP search base
a. Type the Computer name
11 In the Multimedia Allocation page, click Next
f. Leave the Channel Allocation configured as Multimedia
b. In the Language CD Location box, type Z
b. From the Application Name list, select Voice Messaging
a. For Equipment LAN network interface card, select ELAN
d. For Customer LAN network interface card, select CLAN
3 On the Welcome to CallPilot Manager page, click Add User
Configuring new mailboxes and additional tasks
a. From the Template Name list, select Regular User Template
g. In the User Add Result page, click Add Another User
b. Click Add Backup
a. From the Select a task list, select Review and schedule backups
a. From the Select a backup type list, select Full System Backup
b. From the Select a backup device list, select PrimaryServer- Tape
c. In the Description box, type a relevant description of the backup
CallPilot server testing tasks
CallPilot server testing
Testing pcAnywhere using a remote PC page
Checking CallPilot connectivity and channels
56 CallPilot server testing
Verifying that you can log on to mailboxes
For example, ping
Step Action
Verifying that you can retrieve a message
Verifying that you can leave a message
Verifying that each CallPilot channel is functioning correctly
Step Action
Testing pcAnywhere using a remote PC
Step Action
Step Action
What is next?
Administrator Guide NN44200-601 and CallPilot Manager online Help
The following is a complete list of CallPilot 5.0 NTPs
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
60 CallPilot server testing
5.0 19 May
Copyright 2007-2008, Nortel Networks
Appendix Installing the CallPilot 5.0 image
Installing the CallPilot 5.0 image
Step Action
62 Appendix Installing the CallPilot 5.0 image
8 Return to CallPilot server configuration page
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
5.0 19 May
Checking for existing phantom loops
Appendix Configuring phantom DNs
Configuring a phantom superloop
Step Action
Creating a phantom DN
Step Action
64 Appendix Configuring phantom DNs
Creating a phantom DN
Prompt
Response
Nortel CallPilot
Quickstart Guide