CallPilot 5.0 installation | Nortel Networks NN44200-313 specification

12CallPilot 5.0 installation

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.0 19 May 2008

Copyright © 2007-2008, Nortel Networks

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Nortel Networks NN44200-313 quick start CallPilot 5.0 installation

Contents

Quickstart Guide Page Page Page Contents CallPilot server preinstallation How to get help Getting help over the phone from a Nortel Solutions CenterGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller CallPilot 5.0 installation Prerequisites to CallPilot 5.0 installation CallPilot 5.0 installation tasks CS 1000/M1 system status check tasks Time requirements Time requirements Task Time to completion CallPilot 5.0 installation CS 1000/M1 system status check CS 1000/M1 system status check tasks Checking the current IP address of the PBX LD Checking the currently conﬁgured VAS IDs Checking the Elan interface status of the PBX LD Enabling the Elan interface of the PBX LDChecking the status of the Elan connection to the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration CallPilot resource conﬁguration tasks Conﬁguring a new Elan ID and VAS ID LD LD 17 Conﬁguring the Elan ID Prompt ResponseLD 17 Conﬁguring the VAS ID Prompt Response Conﬁguring system parameters LD Prompt ResponseSecu YES LD 17 Conﬁguring system parameters Prompt Response Deﬁning CallPilot in the customer data block LD LD 15 Conﬁguring End-to-End Signaling Tone Prompt Response LD 15 Conﬁguring Call Redirection Prompt Response Conﬁguring the Route Data Block LD Isdn YESPNI Hloc Conﬁguring Automatic Call Distribution LD LD 16 Conﬁguring the Route Data Block Prompt ResponseRoute Idef LOC Rcls EXT Conﬁguring the Dfdn LD REQ NEW Type ACD CustAcdn MWC Maxp Conﬁguring the CDN queue LD LD 23 Conﬁguring Dfdn Prompt ResponseNcfw LD 23 Conﬁguring the CDN queue Prompt Conﬁguring ACD agents LD Type CDN CustDfdn LD 11 Conﬁguring ACD agents Prompt Response Provisioning telephones LD CLSKEY KEY MSB NRD TRN LD 11 Provisioning telephones Prompt Response ZoneFDN CLS FNA MWA HTA Hunt Enabling card slots LD Saving CS 1000/M1 changes LD CallPilot server general description 600r CallPilot server600r CallPilot server front panel Back panel 600r CallPilot server front panel LEDs Label Description 1005r CallPilot server ID LED DVD/CD/CD-RWUSB Label Description Label Description USB 0 dongle connects here CallPilot server preinstallation Recommended tools CallPilot server preinstallation tasks Choosing a locationPreparing the site Connecting to the network Unpacking the server End CallPilot server installation CallPilot server installation tasksRack-mounting the server Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Performing preboot checks Connecting the server to power and starting it Step Action Completing the Setup Wizard and installing PEPs CallPilot server conﬁgurationCallPilot server conﬁguration tasks Logging on to the CallPilot server CallPilot server conﬁguration Mailbox number Password Running the Conﬁguration Wizard Type the Computer name From the Application Name list, select Voice Messaging Conﬁguring new mailboxes and additional tasks From the Template Name list, select Regular User Template Backing up the system End CallPilot server testing CallPilot server testing tasksChecking CallPilot connectivity and channels Verifying that you can log on to mailboxes Verifying that you can leave a message Verifying that you can retrieve a message Testing pcAnywhere using a remote PC What is next? Following is a complete list of CallPilot 5.0 NTPs CallPilot server testing Appendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 image Return to CallPilot server conﬁguration Appendix Conﬁguring phantom DNs Checking for existing phantom loopsConﬁguring a phantom superloop Creating a phantom DN LD 10 Creating a phantom DN Prompt ResponseCden CLS WTA UNR FTR Quickstart Guide