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Nortel Networks NN44200-313 quick start CallPilot 5.0 installation, 5.0 19 May

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12CallPilot 5.0 installation

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.0 19 May 2008

Page 12

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Nortel Networks CallPilot 5.0 installation, Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard, 5.0 19 May

Contents

Quickstart Guide NN44200-313Nortel CallPilot Document status Standard Document version Document date 19 May HITACHI is a trademark of Hitachi Limited LOGITECH is a trademark of Logitech, IncLUCENT is a trademark of Lucent Technologies, Inc MATRA is a trademark of Matra HachettePage Contents How to get helpCallPilot 5.0 installation CS 1000/M1 system status checkCallPilot server preinstallation CallPilot server installationCallPilot server testing Installing the CallPilot 5.0 imageHow to get help Getting help over the phone from a Nortel Solutions CenterGetting help from a specialist by using an Express Routing Code Getting help from the Nortel Web siteGetting help through a Nortel distributor or reseller 8 How to get helpNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 MayCallPilot 5.0 installation Prerequisites to CallPilot 5.0 installationDANGER Risk of injury by electric shockCallPilot 5.0 installation tasks CS 1000/M1 system status check tasks pageCallPilot server preinstallation page CallPilot server installation page CallPilot server conﬁguration pageCallPilot server testing page Time requirements12 CallPilot 5.0 installation Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard5.0 19 May Copyright 2007-2008, Nortel NetworksCS 1000/M1 system status check CS 1000/M1 system status check tasksChecking the current IP address of the PBX LD 117 page Checking the currently conﬁgured VAS IDs pageChecking the current IP address of the PBX LD Checking the currently conﬁgured VAS IDsChecking the status of the ELAN connection to the PBX LD 48 page Step ActionChecking the ELAN interface status of the PBX LD Enabling the ELAN interface of the PBX LDChecking the status of the ELAN connection to the PBX LD Step ActionStep Action 16 CS 1000/M1 system status checkNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 MayCallPilot resource conﬁguration CallPilot resource conﬁguration tasksConﬁguring a new ELAN ID and VAS ID LD 17 page Conﬁguring system parameters LD 17 pageConﬁguring a new ELAN ID and VAS ID LD Step Action18 CallPilot resource conﬁguration Conﬁguring system parameters LD Step ActionConﬁguring system parameters LD 17 Deﬁning CallPilot in the customer data block LD Step Action20 CallPilot resource conﬁguration 4 Enter the appropriate values as described in the following table to deﬁne Call Redirection. For prompts not listed in the following table, press Enter to accept the default Conﬁguring the Route Data Block LD LD 15 - Conﬁguring Integrated Services Digital NetworkStep Action PromptConﬁguring Automatic Call Distribution LD Step ActionConﬁguring Automatic Call Distribution LD 23 Conﬁguring the DFDN LD Step Action24 CallPilot resource conﬁguration Conﬁguring the CDN queue LD Step ActionConﬁguring the CDN queue LD Conﬁguring ACD agents LD Step Action26 CallPilot resource conﬁguration the DFDN LD 23 pageProvisioning telephones LD Step ActionWTA UNR VCE MMA FLAX 2 Enter LD 28 CallPilot resource conﬁgurationLD 11 - Provisioning telephones PromptEnabling card slots LD Step ActionSaving CS 1000/M1 changes LD Step Action30 CallPilot resource conﬁguration CallPilot server general description 600r CallPilot serverFront panel Back panel 32 CallPilot server general description1005r CallPilot server Front panel1005r CallPilot server 34 CallPilot server general description 1005r CallPilot server - front panel1005r CallPilot server - front panel LEDs and controls Label1005r CallPilot server - back panel controls and features Back panelLabel DescriptionLabel DescriptionUSB 0 dongle connects here Nortel CallPilot Quickstart Guide NN44200-313 01.02 StandardCallPilot server preinstallation Recommended toolsCallPilot server preinstallation tasks Connecting to the network page Unpacking the server pageChoosing a location Preparing the siteConnecting to the network Unpacking the serverStep Action monitor keyboard mouse USB modem Tandberg tape drive tapes SCSI cable CallPilot server installation CallPilot server installation tasksRack-mounting the server page Installing peripheral devices page Installing cables and grounds page Performing preboot checks pageInstalling peripheral devices Step ActionInstalling cables and grounds Step ActionContinue with Performing preboot checks page 1005r server - two power cords, redundant power suppliesPerforming preboot checks Connecting the server to power and starting itStep Action Step Action 2 Turn on all peripheral devicesCompleting the Setup Wizard and installing PEPs Completing the Setup Wizard and installing PEPs pageCallPilot server conﬁguration CallPilot server conﬁguration tasks4 Click Next A message appears, prompting you to install SUs and PEPs Mailbox number Password Running the Conﬁguration Wizard5 On the Welcome to CallPilot Manager page, click Conﬁguration Wizard 6 On the Conﬁguration Wizard Welcome page, click Nexta. Type the Computer name c. Type the Area Code and Country Code d. Type the LDAP search base11 In the Multimedia Allocation page, click Next f. Leave the Channel Allocation conﬁgured as Multimediab. From the Application Name list, select Voice Messaging b. In the Language CD Location box, type Za. For Equipment LAN network interface card, select ELAN d. For Customer LAN network interface card, select CLANConﬁguring new mailboxes and additional tasks 3 On the Welcome to CallPilot Manager page, click Add Usera. From the Template Name list, select Regular User Template g. In the User Add Result page, click Add Another Usera. From the Select a task list, select Review and schedule backups b. Click Add Backupa. From the Select a backup type list, select Full System Backup b. From the Select a backup device list, select PrimaryServer- Tapec. In the Description box, type a relevant description of the backup CallPilot server testing CallPilot server testing tasksTesting pcAnywhere using a remote PC page Checking CallPilot connectivity and channelsVerifying that you can log on to mailboxes 56 CallPilot server testingFor example, ping Step ActionVerifying that you can leave a message Verifying that you can retrieve a messageVerifying that each CallPilot channel is functioning correctly Step ActionTesting pcAnywhere using a remote PC Step ActionStep Action What is next? Administrator Guide NN44200-601 and CallPilot Manager online HelpThe following is a complete list of CallPilot 5.0 NTPs 60 CallPilot server testing Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard5.0 19 May Copyright 2007-2008, Nortel NetworksAppendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 imageStep Action 8 Return to CallPilot server conﬁguration page 62 Appendix Installing the CallPilot 5.0 imageNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 MayAppendix Conﬁguring phantom DNs Checking for existing phantom loopsConﬁguring a phantom superloop Step ActionCreating a phantom DN Step Action64 Appendix Conﬁguring phantom DNs Creating a phantom DN PromptResponse Quickstart Guide Nortel CallPilot