Nortel Networks NN44200-313 Configuring the DFDN LD, Step Action, CallPilot resource configuration

24CallPilot resource configuration

Table 10

LD 23 - Configuring Automatic Call Distribution

Prompt		Response	Notes
REQ		NEW
TYPE		ACD
CUST		xx	Customer number for CallPilot.
ACDN		xxxx	This is the ACD DN the agents
			point at.
MWC		NO
MAXP		xxxx	Maximum number of agent
			channels.
CALP		POS
IVR		YES
ALOG		YES
4	To exit the overlay, enter ****.
		—End—

Configuring the DFDN (LD 23)

Before you configure the CDN queue, define the default ACD DN to be referenced in the CDN. During normal operation, the CDN is in control mode, and callers are queued to be routed and then answered by CallPilot services. Under error conditions (for example, if the AML link is down), the CDN operates in default mode and calls are routed to the default ACD DN defined for the CDN.

This procedure describes how to set up the default ACD DN so that these calls are handled by the attendant. For the attendant to process incoming calls to CallPilot when the CDN is in default mode, define a dummy ACD DN and set it to night call forward to the attendant.

Step Action

1Connect to the PBX.

2Enter LD 23.

3Enter the appropriate values as described in the following table. For prompts not listed in the following table, press Enter to accept the default.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

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