CallPilot resource conﬁguration | Nortel Networks NN44200-313

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CallPilot resource conﬁguration

This task describes how to conﬁgure CallPilot 5.0 resources on the

Communication Server 1000 (CS 1000) or Meridian 1 (M1) system.

CallPilot can be provided only on a per-customer basis on the CS 1000 or M1 system. AML messages used for communications between the telephony switch and CallPilot contain a customer number to which CallPilot belongs. In these procedures, ensure that you enter the correct customer number in the overlays.

CallPilot resource conﬁguration tasks

The following is a list of tasks you perform to conﬁgure CallPilot 5.0 resources on the CS 1000 or M1 system. To link to detailed procedures for each task, click the text.

•"Conﬁguring a new ELAN ID and VAS ID (LD 17)" (page 18)

•"Conﬁguring system parameters (LD 17)" (page 19)

•"Deﬁning CallPilot in the customer data block (LD 15)" (page 20)

•"Conﬁguring the Route Data Block (LD 16)" (page 22)

•"Conﬁguring Automatic Call Distribution (LD 23)" (page 23)

•"Conﬁguring the DFDN (LD 23)" (page 24)

•"Conﬁguring the CDN queue (LD 23)" (page 25)

•"Conﬁguring ACD agents (LD 11)" (page 26)

•"Provisioning telephones (LD 11)" (page 27)

•"Enabling card slots (LD 32)" (page 29)

•"Saving CS 1000/M1 changes (LD 43)" (page 30)

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

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Nortel Networks NN44200-313 quick start CallPilot resource conﬁguration tasks

Contents

Quickstart Guide Page Page Page Contents CallPilot server preinstallation Getting help from the Nortel Web site How to get helpGetting help over the phone from a Nortel Solutions Center Getting help through a Nortel distributor or reseller Prerequisites to CallPilot 5.0 installation CallPilot 5.0 installation CS 1000/M1 system status check tasks CallPilot 5.0 installation tasks Time requirements Task Time to completion Time requirements CallPilot 5.0 installation CS 1000/M1 system status check tasks CS 1000/M1 system status check Checking the currently conﬁgured VAS IDs Checking the current IP address of the PBX LD Checking the status of the Elan connection to the PBX LD Checking the Elan interface status of the PBX LDEnabling the Elan interface of the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration tasks CallPilot resource conﬁguration LD 17 Conﬁguring the VAS ID Prompt Response Conﬁguring a new Elan ID and VAS ID LDLD 17 Conﬁguring the Elan ID Prompt Response Prompt Response Conﬁguring system parameters LDSecu YES LD 17 Conﬁguring system parameters Prompt Response Deﬁning CallPilot in the customer data block LD LD 15 Conﬁguring Call Redirection Prompt Response LD 15 Conﬁguring End-to-End Signaling Tone Prompt Response Isdn YES Conﬁguring the Route Data Block LDPNI Hloc LD 16 Conﬁguring the Route Data Block Prompt Response Conﬁguring Automatic Call Distribution LDRoute Idef LOC Rcls EXT REQ NEW Type ACD Cust Conﬁguring the Dfdn LDAcdn MWC Maxp LD 23 Conﬁguring Dfdn Prompt Response Conﬁguring the CDN queue LDNcfw LD 23 Conﬁguring the CDN queue Prompt Type CDN Cust Conﬁguring ACD agents LDDfdn LD 11 Conﬁguring ACD agents Prompt Response CLS Provisioning telephones LDKEY KEY MSB NRD TRN Zone LD 11 Provisioning telephones Prompt ResponseFDN CLS FNA MWA HTA Hunt Enabling card slots LD Saving CS 1000/M1 changes LD 600r CallPilot server front panel CallPilot server general description600r CallPilot server 600r CallPilot server front panel LEDs Label Description Back panel 1005r CallPilot server USB ID LEDDVD/CD/CD-RW Label Description Label Description USB 0 dongle connects here Recommended tools CallPilot server preinstallation Preparing the site CallPilot server preinstallation tasksChoosing a location Unpacking the server Connecting to the network End Rack-mounting the server CallPilot server installationCallPilot server installation tasks Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Connecting the server to power and starting it Performing preboot checks Step Action CallPilot server conﬁguration Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration tasks Logging on to the CallPilot server CallPilot server conﬁguration Running the Conﬁguration Wizard Mailbox number Password Type the Computer name From the Application Name list, select Voice Messaging From the Template Name list, select Regular User Template Conﬁguring new mailboxes and additional tasks Backing up the system End Checking CallPilot connectivity and channels CallPilot server testingCallPilot server testing tasks Verifying that you can log on to mailboxes Verifying that you can retrieve a message Verifying that you can leave a message Testing pcAnywhere using a remote PC Following is a complete list of CallPilot 5.0 NTPs What is next? CallPilot server testing Installing the CallPilot 5.0 image Appendix Installing the CallPilot 5.0 image Return to CallPilot server conﬁguration Conﬁguring a phantom superloop Appendix Conﬁguring phantom DNsChecking for existing phantom loops Cden Creating a phantom DNLD 10 Creating a phantom DN Prompt Response CLS WTA UNR FTR Quickstart Guide