Nortel Networks NN44200-313 quick start CallPilot resource configuration

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CallPilot resource configuration

This task describes how to configure CallPilot 5.0 resources on the

Communication Server 1000 (CS 1000) or Meridian 1 (M1) system.

CallPilot can be provided only on a per-customer basis on the CS 1000 or M1 system. AML messages used for communications between the telephony switch and CallPilot contain a customer number to which CallPilot belongs. In these procedures, ensure that you enter the correct customer number in the overlays.

CallPilot resource configuration tasks

The following is a list of tasks you perform to configure CallPilot 5.0 resources on the CS 1000 or M1 system. To link to detailed procedures for each task, click the text.

•"Configuring a new ELAN ID and VAS ID (LD 17)" (page 18)

•"Configuring system parameters (LD 17)" (page 19)

•"Defining CallPilot in the customer data block (LD 15)" (page 20)

•"Configuring the Route Data Block (LD 16)" (page 22)

•"Configuring Automatic Call Distribution (LD 23)" (page 23)

•"Configuring the DFDN (LD 23)" (page 24)

•"Configuring the CDN queue (LD 23)" (page 25)

•"Configuring ACD agents (LD 11)" (page 26)

•"Provisioning telephones (LD 11)" (page 27)

•"Enabling card slots (LD 32)" (page 29)

•"Saving CS 1000/M1 changes (LD 43)" (page 30)

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

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