Nortel CallPilot
Quickstart Guide
NN44200-313
Document status Standard Document version Document date 19 May
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Page
CS 1000/M1 system status check
Contents
How to get help
CallPilot 5.0 installation
Installing the CallPilot 5.0 image
CallPilot server preinstallation
CallPilot server installation
CallPilot server testing
Getting help from the Nortel Web site
How to get help
Getting help over the phone from a Nortel Solutions Center
Getting help from a specialist by using an Express Routing Code
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Getting help through a Nortel distributor or reseller
8 How to get help
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
Risk of injury by electric shock
CallPilot 5.0 installation
Prerequisites to CallPilot 5.0 installation
DANGER
CS 1000/M1 system status check tasks page
CallPilot 5.0 installation tasks
Time requirements
CallPilot server preinstallation page
CallPilot server installation page CallPilot server configuration page
CallPilot server testing page
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12 CallPilot 5.0 installation
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
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Checking the currently configured VAS IDs page
CS 1000/M1 system status check
CS 1000/M1 system status check tasks
Checking the current IP address of the PBX LD 117 page
Step Action
Checking the current IP address of the PBX LD
Checking the currently configured VAS IDs
Checking the status of the ELAN connection to the PBX LD 48 page
Step Action
Checking the ELAN interface status of the PBX LD
Enabling the ELAN interface of the PBX LD
Checking the status of the ELAN connection to the PBX LD
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Step Action
16 CS 1000/M1 system status check
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
Configuring system parameters LD 17 page
CallPilot resource configuration
CallPilot resource configuration tasks
Configuring a new ELAN ID and VAS ID LD 17 page
18 CallPilot resource configuration
Configuring a new ELAN ID and VAS ID LD
Step Action
Configuring system parameters LD 17
Configuring system parameters LD
Step Action
20 CallPilot resource configuration
Defining CallPilot in the customer data block LD
Step Action
4 Enter the appropriate values as described in the following table to define Call Redirection. For prompts not listed in the following table, press Enter to accept the default
Prompt
Configuring the Route Data Block LD
LD 15 - Configuring Integrated Services Digital Network
Step Action
Configuring Automatic Call Distribution LD 23
Configuring Automatic Call Distribution LD
Step Action
24 CallPilot resource configuration
Configuring the DFDN LD
Step Action
Configuring the CDN queue LD
Configuring the CDN queue LD
Step Action
the DFDN LD 23 page
Configuring ACD agents LD
Step Action
26 CallPilot resource configuration
WTA UNR VCE MMA FLAX
Provisioning telephones LD
Step Action
Prompt
2 Enter LD
28 CallPilot resource configuration
LD 11 - Provisioning telephones
Step Action
Enabling card slots LD
30 CallPilot resource configuration
Saving CS 1000/M1 changes LD
Step Action
Front panel
CallPilot server general description
600r CallPilot server
32 CallPilot server general description
Back panel
1005r CallPilot server
1005r CallPilot server
Front panel
Label
34 CallPilot server general description
1005r CallPilot server - front panel
1005r CallPilot server - front panel LEDs and controls
Description
1005r CallPilot server - back panel controls and features
Back panel
Label
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
Label
Description
USB 0 dongle connects here
Recommended tools
CallPilot server preinstallation
Preparing the site
CallPilot server preinstallation tasks
Connecting to the network page Unpacking the server page
Choosing a location
Step Action
Connecting to the network
Unpacking the server
monitor keyboard mouse USB modem Tandberg tape drive tapes SCSI cable
Installing cables and grounds page Performing preboot checks page
CallPilot server installation
CallPilot server installation tasks
Rack-mounting the server page Installing peripheral devices page
Step Action
Installing peripheral devices
Step Action
Installing cables and grounds
1005r server - two power cords, redundant power supplies
Continue with Performing preboot checks page
Step Action
Performing preboot checks
Connecting the server to power and starting it
2 Turn on all peripheral devices
Step Action
CallPilot server configuration tasks
Completing the Setup Wizard and installing PEPs
Completing the Setup Wizard and installing PEPs page
CallPilot server configuration
4 Click Next A message appears, prompting you to install SUs and PEPs
6 On the Configuration Wizard Welcome page, click Next
Mailbox number Password
Running the Configuration Wizard
5 On the Welcome to CallPilot Manager page, click Configuration Wizard
f. Leave the Channel Allocation configured as Multimedia
a. Type the Computer name
c. Type the Area Code and Country Code d. Type the LDAP search base
11 In the Multimedia Allocation page, click Next
d. For Customer LAN network interface card, select CLAN
b. From the Application Name list, select Voice Messaging
b. In the Language CD Location box, type Z
a. For Equipment LAN network interface card, select ELAN
g. In the User Add Result page, click Add Another User
Configuring new mailboxes and additional tasks
3 On the Welcome to CallPilot Manager page, click Add User
a. From the Template Name list, select Regular User Template
b. From the Select a backup device list, select PrimaryServer- Tape
a. From the Select a task list, select Review and schedule backups
b. Click Add Backup
a. From the Select a backup type list, select Full System Backup
c. In the Description box, type a relevant description of the backup
Checking CallPilot connectivity and channels
CallPilot server testing
CallPilot server testing tasks
Testing pcAnywhere using a remote PC page
Step Action
Verifying that you can log on to mailboxes
56 CallPilot server testing
For example, ping
Step Action
Verifying that you can leave a message
Verifying that you can retrieve a message
Verifying that each CallPilot channel is functioning correctly
Step Action
Testing pcAnywhere using a remote PC
Step Action
The following is a complete list of CallPilot 5.0 NTPs
What is next?
Administrator Guide NN44200-601 and CallPilot Manager online Help
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Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
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Step Action
Appendix Installing the CallPilot 5.0 image
Installing the CallPilot 5.0 image
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8 Return to CallPilot server configuration page
62 Appendix Installing the CallPilot 5.0 image
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
Step Action
Appendix Configuring phantom DNs
Checking for existing phantom loops
Configuring a phantom superloop
64 Appendix Configuring phantom DNs
Creating a phantom DN
Step Action
Response
Creating a phantom DN
Prompt
Nortel CallPilot
Quickstart Guide