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Nortel Networks NN44200-313 quick start Quickstart Guide, Nortel CallPilot

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Nortel CallPilot

Nortel CallPilot

Quickstart Guide

Copyright © 2007-2008, Nortel Networks

All Rights Reserved.

Publication: NN44200-313

Document status: Standard

Document version: 01.02

Document date: 19 May 2008

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The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks.

Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.

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Nortel Networks NN44200-313 quick start Quickstart Guide, Nortel CallPilot

Contents

Quickstart Guide NN44200-313Nortel CallPilot Document status Standard Document version Document date 19 May LUCENT is a trademark of Lucent Technologies, Inc HITACHI is a trademark of Hitachi LimitedLOGITECH is a trademark of Logitech, Inc MATRA is a trademark of Matra HachettePage CallPilot 5.0 installation ContentsHow to get help CS 1000/M1 system status checkCallPilot server testing CallPilot server preinstallationCallPilot server installation Installing the CallPilot 5.0 imageGetting help from a specialist by using an Express Routing Code How to get helpGetting help over the phone from a Nortel Solutions Center Getting help from the Nortel Web siteNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard Getting help through a Nortel distributor or reseller8 How to get help 5.0 19 MayDANGER CallPilot 5.0 installationPrerequisites to CallPilot 5.0 installation Risk of injury by electric shockCallPilot 5.0 installation tasks CS 1000/M1 system status check tasks pageCallPilot server testing page CallPilot server preinstallation pageCallPilot server installation page CallPilot server conﬁguration page Time requirements5.0 19 May 12 CallPilot 5.0 installationNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard Copyright 2007-2008, Nortel NetworksChecking the current IP address of the PBX LD 117 page CS 1000/M1 system status checkCS 1000/M1 system status check tasks Checking the currently conﬁgured VAS IDs pageChecking the status of the ELAN connection to the PBX LD 48 page Checking the current IP address of the PBX LDChecking the currently conﬁgured VAS IDs Step ActionChecking the status of the ELAN connection to the PBX LD Checking the ELAN interface status of the PBX LDEnabling the ELAN interface of the PBX LD Step ActionNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard Step Action16 CS 1000/M1 system status check 5.0 19 MayConﬁguring a new ELAN ID and VAS ID LD 17 page CallPilot resource conﬁgurationCallPilot resource conﬁguration tasks Conﬁguring system parameters LD 17 pageConﬁguring a new ELAN ID and VAS ID LD Step Action18 CallPilot resource conﬁguration Conﬁguring system parameters LD Step ActionConﬁguring system parameters LD 17 Deﬁning CallPilot in the customer data block LD Step Action20 CallPilot resource conﬁguration 4 Enter the appropriate values as described in the following table to deﬁne Call Redirection. For prompts not listed in the following table, press Enter to accept the default Step Action Conﬁguring the Route Data Block LDLD 15 - Conﬁguring Integrated Services Digital Network PromptConﬁguring Automatic Call Distribution LD Step ActionConﬁguring Automatic Call Distribution LD 23 Conﬁguring the DFDN LD Step Action24 CallPilot resource conﬁguration Conﬁguring the CDN queue LD Step ActionConﬁguring the CDN queue LD 26 CallPilot resource conﬁguration Conﬁguring ACD agents LDStep Action the DFDN LD 23 pageProvisioning telephones LD Step ActionWTA UNR VCE MMA FLAX LD 11 - Provisioning telephones 2 Enter LD28 CallPilot resource conﬁguration PromptEnabling card slots LD Step ActionSaving CS 1000/M1 changes LD Step Action30 CallPilot resource conﬁguration CallPilot server general description 600r CallPilot serverFront panel Back panel 32 CallPilot server general description1005r CallPilot server Front panel1005r CallPilot server 1005r CallPilot server - front panel LEDs and controls 34 CallPilot server general description1005r CallPilot server - front panel LabelLabel 1005r CallPilot server - back panel controls and featuresBack panel DescriptionUSB 0 dongle connects here LabelDescription Nortel CallPilot Quickstart Guide NN44200-313 01.02 StandardCallPilot server preinstallation Recommended toolsChoosing a location CallPilot server preinstallation tasksConnecting to the network page Unpacking the server page Preparing the siteConnecting to the network Unpacking the serverStep Action monitor keyboard mouse USB modem Tandberg tape drive tapes SCSI cable Rack-mounting the server page Installing peripheral devices page CallPilot server installationCallPilot server installation tasks Installing cables and grounds page Performing preboot checks pageInstalling peripheral devices Step ActionInstalling cables and grounds Step ActionContinue with Performing preboot checks page 1005r server - two power cords, redundant power suppliesPerforming preboot checks Connecting the server to power and starting itStep Action Step Action 2 Turn on all peripheral devicesCallPilot server conﬁguration Completing the Setup Wizard and installing PEPsCompleting the Setup Wizard and installing PEPs page CallPilot server conﬁguration tasks4 Click Next A message appears, prompting you to install SUs and PEPs 5 On the Welcome to CallPilot Manager page, click Conﬁguration Wizard Mailbox number PasswordRunning the Conﬁguration Wizard 6 On the Conﬁguration Wizard Welcome page, click Next11 In the Multimedia Allocation page, click Next a. Type the Computer namec. Type the Area Code and Country Code d. Type the LDAP search base f. Leave the Channel Allocation conﬁgured as Multimediaa. For Equipment LAN network interface card, select ELAN b. From the Application Name list, select Voice Messagingb. In the Language CD Location box, type Z d. For Customer LAN network interface card, select CLANa. From the Template Name list, select Regular User Template Conﬁguring new mailboxes and additional tasks3 On the Welcome to CallPilot Manager page, click Add User g. In the User Add Result page, click Add Another Usera. From the Select a backup type list, select Full System Backup a. From the Select a task list, select Review and schedule backupsb. Click Add Backup b. From the Select a backup device list, select PrimaryServer- Tapec. In the Description box, type a relevant description of the backup Testing pcAnywhere using a remote PC page CallPilot server testingCallPilot server testing tasks Checking CallPilot connectivity and channelsFor example, ping Verifying that you can log on to mailboxes56 CallPilot server testing Step ActionVerifying that each CallPilot channel is functioning correctly Verifying that you can leave a messageVerifying that you can retrieve a message Step ActionTesting pcAnywhere using a remote PC Step ActionStep Action What is next? Administrator Guide NN44200-601 and CallPilot Manager online HelpThe following is a complete list of CallPilot 5.0 NTPs 5.0 19 May 60 CallPilot server testingNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard Copyright 2007-2008, Nortel NetworksAppendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 imageStep Action Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 8 Return to CallPilot server conﬁguration page62 Appendix Installing the CallPilot 5.0 image 5.0 19 MayConﬁguring a phantom superloop Appendix Conﬁguring phantom DNsChecking for existing phantom loops Step ActionCreating a phantom DN Step Action64 Appendix Conﬁguring phantom DNs Creating a phantom DN PromptResponse Quickstart Guide Nortel CallPilot