NN44200-313
Quickstart Guide
Nortel CallPilot
Document status Standard Document version Document date 19 May
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Page
CallPilot 5.0 installation
Contents
How to get help
CS 1000/M1 system status check
CallPilot server testing
CallPilot server preinstallation
CallPilot server installation
Installing the CallPilot 5.0 image
Getting help from a specialist by using an Express Routing Code
How to get help
Getting help over the phone from a Nortel Solutions Center
Getting help from the Nortel Web site
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
Getting help through a Nortel distributor or reseller
8 How to get help
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DANGER
CallPilot 5.0 installation
Prerequisites to CallPilot 5.0 installation
Risk of injury by electric shock
CallPilot 5.0 installation tasks
CS 1000/M1 system status check tasks page
CallPilot server testing page
CallPilot server preinstallation page
CallPilot server installation page CallPilot server configuration page
Time requirements
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12 CallPilot 5.0 installation
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
Copyright 2007-2008, Nortel Networks
Checking the current IP address of the PBX LD 117 page
CS 1000/M1 system status check
CS 1000/M1 system status check tasks
Checking the currently configured VAS IDs page
Checking the status of the ELAN connection to the PBX LD 48 page
Checking the current IP address of the PBX LD
Checking the currently configured VAS IDs
Step Action
Checking the status of the ELAN connection to the PBX LD
Checking the ELAN interface status of the PBX LD
Enabling the ELAN interface of the PBX LD
Step Action
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
Step Action
16 CS 1000/M1 system status check
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Configuring a new ELAN ID and VAS ID LD 17 page
CallPilot resource configuration
CallPilot resource configuration tasks
Configuring system parameters LD 17 page
Step Action
Configuring a new ELAN ID and VAS ID LD
18 CallPilot resource configuration
Step Action
Configuring system parameters LD
Configuring system parameters LD 17
Step Action
Defining CallPilot in the customer data block LD
20 CallPilot resource configuration
4 Enter the appropriate values as described in the following table to define Call Redirection. For prompts not listed in the following table, press Enter to accept the default
Step Action
Configuring the Route Data Block LD
LD 15 - Configuring Integrated Services Digital Network
Prompt
Step Action
Configuring Automatic Call Distribution LD
Configuring Automatic Call Distribution LD 23
Step Action
Configuring the DFDN LD
24 CallPilot resource configuration
Step Action
Configuring the CDN queue LD
Configuring the CDN queue LD
26 CallPilot resource configuration
Configuring ACD agents LD
Step Action
the DFDN LD 23 page
Step Action
Provisioning telephones LD
WTA UNR VCE MMA FLAX
LD 11 - Provisioning telephones
2 Enter LD
28 CallPilot resource configuration
Prompt
Enabling card slots LD
Step Action
Step Action
Saving CS 1000/M1 changes LD
30 CallPilot resource configuration
600r CallPilot server
CallPilot server general description
Front panel
Back panel
32 CallPilot server general description
Front panel
1005r CallPilot server
1005r CallPilot server
1005r CallPilot server - front panel LEDs and controls
34 CallPilot server general description
1005r CallPilot server - front panel
Label
Label
1005r CallPilot server - back panel controls and features
Back panel
Description
USB 0 dongle connects here
Label
Description
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
CallPilot server preinstallation
Recommended tools
Choosing a location
CallPilot server preinstallation tasks
Connecting to the network page Unpacking the server page
Preparing the site
Unpacking the server
Connecting to the network
Step Action
monitor keyboard mouse USB modem Tandberg tape drive tapes SCSI cable
Rack-mounting the server page Installing peripheral devices page
CallPilot server installation
CallPilot server installation tasks
Installing cables and grounds page Performing preboot checks page
Installing peripheral devices
Step Action
Installing cables and grounds
Step Action
Continue with Performing preboot checks page
1005r server - two power cords, redundant power supplies
Connecting the server to power and starting it
Performing preboot checks
Step Action
Step Action
2 Turn on all peripheral devices
CallPilot server configuration
Completing the Setup Wizard and installing PEPs
Completing the Setup Wizard and installing PEPs page
CallPilot server configuration tasks
4 Click Next A message appears, prompting you to install SUs and PEPs
5 On the Welcome to CallPilot Manager page, click Configuration Wizard
Mailbox number Password
Running the Configuration Wizard
6 On the Configuration Wizard Welcome page, click Next
11 In the Multimedia Allocation page, click Next
a. Type the Computer name
c. Type the Area Code and Country Code d. Type the LDAP search base
f. Leave the Channel Allocation configured as Multimedia
a. For Equipment LAN network interface card, select ELAN
b. From the Application Name list, select Voice Messaging
b. In the Language CD Location box, type Z
d. For Customer LAN network interface card, select CLAN
a. From the Template Name list, select Regular User Template
Configuring new mailboxes and additional tasks
3 On the Welcome to CallPilot Manager page, click Add User
g. In the User Add Result page, click Add Another User
a. From the Select a backup type list, select Full System Backup
a. From the Select a task list, select Review and schedule backups
b. Click Add Backup
b. From the Select a backup device list, select PrimaryServer- Tape
c. In the Description box, type a relevant description of the backup
Testing pcAnywhere using a remote PC page
CallPilot server testing
CallPilot server testing tasks
Checking CallPilot connectivity and channels
For example, ping
Verifying that you can log on to mailboxes
56 CallPilot server testing
Step Action
Verifying that each CallPilot channel is functioning correctly
Verifying that you can leave a message
Verifying that you can retrieve a message
Step Action
Step Action
Testing pcAnywhere using a remote PC
Step Action
Administrator Guide NN44200-601 and CallPilot Manager online Help
What is next?
The following is a complete list of CallPilot 5.0 NTPs
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60 CallPilot server testing
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
Copyright 2007-2008, Nortel Networks
Installing the CallPilot 5.0 image
Appendix Installing the CallPilot 5.0 image
Step Action
Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard
8 Return to CallPilot server configuration page
62 Appendix Installing the CallPilot 5.0 image
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Configuring a phantom superloop
Appendix Configuring phantom DNs
Checking for existing phantom loops
Step Action
Step Action
Creating a phantom DN
64 Appendix Configuring phantom DNs
Prompt
Creating a phantom DN
Response
Quickstart Guide
Nortel CallPilot