Nortel Networks NN44200-313 instruction

56CallPilot server testing

•Check the provisioning, to ensure the PBX is on the same subnet.

•Check the provisioning of the telephony switch.

2To check the CLAN connectivity, do the following:

a.From the CallPilot server console, click Start > Run.

b.Type cmd, and then click OK. The command prompt appears.

c.Type ping [IP address of your Nortel server subnet Gateway], and then press Enter.

For example, ping 192.167.249.1

Tech tip: You should get ping replies back from the Gateway. Sometimes the ping reply may be turned off on the Gateway. If you think that is the case, try another known IP that will reply on the Nortel server subnet. You can also check the following:

•Check the cable for the Nortel server subnet.

•Check your provisioning and ensure that they are on the same subnet.

3Check that channels are in a state ready to accept calls.

a.In the CallPilot Manager toolbar, select Maintenance > Channel Monitor.

b.In the Channel Monitor page, check that both provisioned channels are shown in dark blue, indicating that they are in an idle state waiting for a call.

—End—

Verifying that you can log on to mailboxes

Perform the following procedure to check that you can log on to mailboxes.

Note: This will also test to ensure the CallPilot server answers when you dial the voice messaging DN.

Step Action

1On a test telephone, dial the CDN that is conﬁgured.

2Ensure that a greeting plays with an automated voice, and that you are prompted for a mailbox in the primary language you installed.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

Image 56

Nortel Networks NN44200-313 quick start Verifying that you can log on to mailboxes

Contents

Quickstart Guide Page Page Page Contents CallPilot server preinstallation Getting help from the Nortel Web site How to get helpGetting help over the phone from a Nortel Solutions Center Getting help through a Nortel distributor or reseller CallPilot 5.0 installation Prerequisites to CallPilot 5.0 installation CallPilot 5.0 installation tasks CS 1000/M1 system status check tasks Time requirements Time requirements Task Time to completion CallPilot 5.0 installation CS 1000/M1 system status check CS 1000/M1 system status check tasks Checking the current IP address of the PBX LD Checking the currently conﬁgured VAS IDs Checking the status of the Elan connection to the PBX LD Checking the Elan interface status of the PBX LDEnabling the Elan interface of the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration CallPilot resource conﬁguration tasks LD 17 Conﬁguring the VAS ID Prompt Response Conﬁguring a new Elan ID and VAS ID LDLD 17 Conﬁguring the Elan ID Prompt Response Conﬁguring system parameters LD Prompt ResponseSecu YES LD 17 Conﬁguring system parameters Prompt Response Deﬁning CallPilot in the customer data block LD LD 15 Conﬁguring End-to-End Signaling Tone Prompt Response LD 15 Conﬁguring Call Redirection Prompt Response Conﬁguring the Route Data Block LD Isdn YESPNI Hloc Conﬁguring Automatic Call Distribution LD LD 16 Conﬁguring the Route Data Block Prompt ResponseRoute Idef LOC Rcls EXT Conﬁguring the Dfdn LD REQ NEW Type ACD CustAcdn MWC Maxp Conﬁguring the CDN queue LD LD 23 Conﬁguring Dfdn Prompt ResponseNcfw LD 23 Conﬁguring the CDN queue Prompt Conﬁguring ACD agents LD Type CDN CustDfdn LD 11 Conﬁguring ACD agents Prompt Response Provisioning telephones LD CLSKEY KEY MSB NRD TRN LD 11 Provisioning telephones Prompt Response ZoneFDN CLS FNA MWA HTA Hunt Enabling card slots LD Saving CS 1000/M1 changes LD 600r CallPilot server front panel CallPilot server general description600r CallPilot server Back panel 600r CallPilot server front panel LEDs Label Description 1005r CallPilot server USB ID LEDDVD/CD/CD-RW Label Description Label Description USB 0 dongle connects here CallPilot server preinstallation Recommended tools Preparing the site CallPilot server preinstallation tasksChoosing a location Connecting to the network Unpacking the server End Rack-mounting the server CallPilot server installationCallPilot server installation tasks Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Performing preboot checks Connecting the server to power and starting it Step Action Completing the Setup Wizard and installing PEPs CallPilot server conﬁgurationCallPilot server conﬁguration tasks Logging on to the CallPilot server CallPilot server conﬁguration Mailbox number Password Running the Conﬁguration Wizard Type the Computer name From the Application Name list, select Voice Messaging Conﬁguring new mailboxes and additional tasks From the Template Name list, select Regular User Template Backing up the system End Checking CallPilot connectivity and channels CallPilot server testingCallPilot server testing tasks Verifying that you can log on to mailboxes Verifying that you can leave a message Verifying that you can retrieve a message Testing pcAnywhere using a remote PC What is next? Following is a complete list of CallPilot 5.0 NTPs CallPilot server testing Appendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 image Return to CallPilot server conﬁguration Conﬁguring a phantom superloop Appendix Conﬁguring phantom DNsChecking for existing phantom loops Cden Creating a phantom DNLD 10 Creating a phantom DN Prompt Response CLS WTA UNR FTR Quickstart Guide