Nortel Networks NN44200-313 quick start Configuring Automatic Call Distribution LD, Step Action

Configuring Automatic Call Distribution (LD 23) 23

3Enter the appropriate values as described in the following table. For prompts not listed in the following table, press Enter to accept the default.

Table 9

LD 16 - Configuring the Route Data Block

Prompt	Response	Notes
REQ	CHG
TYPE	rdb
CUST	xx	Customer number for CallPilot.
ROUTE	xxx	Enter the number of the route
		you wish to modify.
DES	aaa	Description for the route.
IDEF	LOC
RCLS	EXT

4To exit the overlay, enter ****.

Tech tip: To view all configured routes, enter LD 21. Enter PRT at the REQ prompt, RDB, and then the customer number, and press Enter through the remaining prompts. Use the capture text function in hyperterminal to save a text file of the output.

—End—

Configuring Automatic Call Distribution (LD 23)

Configure only one ACD agent queue to service CallPilot, unless you are enabling the Symposium Voice Services Support feature. This queue holds all the agents that correspond to DS0 channels on the CallPilot server.

Step Action

1Connect to the PBX.

2Enter LD 23.

3Enter the appropriate values as described in the following table. For prompts not listed in the following table, press Enter to accept the default.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

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