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| Configuring the CDN queue (LD 23) 25 | |
Table 11 |
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LD 23 - Configuring DFDN |
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Prompt | Response |
| Notes |
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REQ | NEW |
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TYPE | ACD |
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CUST | xx |
| Customer number for CallPilot. |
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ACDN | xxxx |
| Enter the DFDN. |
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MWC | NO |
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MAXP | 1 |
| Maximum number of agent |
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| channels. |
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| Enter 1 to make this a DFDN |
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| queue. |
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NCFW | 0 |
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4To exit the overlay, enter ****.
Configuring the CDN queue (LD 23)
The control DN is the single point to which the end user calls to access voice mail or use multimedia functions such as fax capabilities.
Perform this procedure to configure the following CDN queues:
•primary CDN for Voice Messaging. This becomes the main CDN queue.
•secondary CDN for Multimedia Messaging, if you want to provide users with fax capability.
Step Action
1Connect to the PBX.
2Enter LD 23.
3Enter the appropriate values as described in the following table. For prompts not listed in the following table, press Enter to accept the default.
Table 12
LD 23 - Configuring the CDN queue
Prompt
REQ
Response | Notes |
NEW
Nortel CallPilot
Quickstart Guide
5.019 May 2008
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