Appendix Conﬁguring phantom DNs | Nortel Networks NN44200-313

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Appendix

Conﬁguring phantom DNs

This appendix describes how to conﬁgure phantom DNs.

There are two reasons to conﬁgure phantom DNs on the switch:

•to create a dialable number for CallPilot services such as Application Builder conﬁgurations and voice forms

•to create virtual fax DNs for users who want a separate fax number

Checking for existing phantom loops

Step Action

A phantom loop must exist before you begin to conﬁgure phantom DNs. Use this procedure to identify a phantom loop.

1Connect to the PBX.

2Enter LD 97.

3At the REQ prompt, enter PRT.

4At the TYPE prompt, enter SUPL.

5Use the capture text function in hyperterminal to save a text ﬁle of the output.

6Review the output for a superloop tagged PHANTOM. If a phantom loop does not exist, perform the procedure below to create one.

—End—

Conﬁguring a phantom superloop

Step Action

1Connect to the PBX.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

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Nortel Networks NN44200-313 quick start Appendix Conﬁguring phantom DNs, Checking for existing phantom loops

Contents

Quickstart Guide Page Page Page Contents CallPilot server preinstallation How to get help Getting help over the phone from a Nortel Solutions CenterGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller Prerequisites to CallPilot 5.0 installation CallPilot 5.0 installation CS 1000/M1 system status check tasks CallPilot 5.0 installation tasks Time requirements Task Time to completion Time requirements CallPilot 5.0 installation CS 1000/M1 system status check tasks CS 1000/M1 system status check Checking the currently conﬁgured VAS IDs Checking the current IP address of the PBX LD Checking the Elan interface status of the PBX LD Enabling the Elan interface of the PBX LDChecking the status of the Elan connection to the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration tasks CallPilot resource conﬁguration Conﬁguring a new Elan ID and VAS ID LD LD 17 Conﬁguring the Elan ID Prompt ResponseLD 17 Conﬁguring the VAS ID Prompt Response LD 17 Conﬁguring system parameters Prompt Response Conﬁguring system parameters LDPrompt Response Secu YES Deﬁning CallPilot in the customer data block LD LD 15 Conﬁguring Call Redirection Prompt Response LD 15 Conﬁguring End-to-End Signaling Tone Prompt Response Hloc Conﬁguring the Route Data Block LDIsdn YES PNI Idef LOC Rcls EXT Conﬁguring Automatic Call Distribution LDLD 16 Conﬁguring the Route Data Block Prompt Response Route MWC Maxp Conﬁguring the Dfdn LDREQ NEW Type ACD Cust Acdn LD 23 Conﬁguring the CDN queue Prompt Conﬁguring the CDN queue LDLD 23 Conﬁguring Dfdn Prompt Response Ncfw LD 11 Conﬁguring ACD agents Prompt Response Conﬁguring ACD agents LDType CDN Cust Dfdn KEY MSB NRD TRN Provisioning telephones LDCLS KEY CLS FNA MWA HTA Hunt LD 11 Provisioning telephones Prompt ResponseZone FDN Enabling card slots LD Saving CS 1000/M1 changes LD CallPilot server general description 600r CallPilot server600r CallPilot server front panel 600r CallPilot server front panel LEDs Label Description Back panel 1005r CallPilot server ID LED DVD/CD/CD-RWUSB Label Description Label Description USB 0 dongle connects here Recommended tools CallPilot server preinstallation CallPilot server preinstallation tasks Choosing a locationPreparing the site Unpacking the server Connecting to the network End CallPilot server installation CallPilot server installation tasksRack-mounting the server Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Connecting the server to power and starting it Performing preboot checks Step Action Logging on to the CallPilot server Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration CallPilot server conﬁguration tasks CallPilot server conﬁguration Running the Conﬁguration Wizard Mailbox number Password Type the Computer name From the Application Name list, select Voice Messaging From the Template Name list, select Regular User Template Conﬁguring new mailboxes and additional tasks Backing up the system End CallPilot server testing CallPilot server testing tasksChecking CallPilot connectivity and channels Verifying that you can log on to mailboxes Verifying that you can retrieve a message Verifying that you can leave a message Testing pcAnywhere using a remote PC Following is a complete list of CallPilot 5.0 NTPs What is next? CallPilot server testing Installing the CallPilot 5.0 image Appendix Installing the CallPilot 5.0 image Return to CallPilot server conﬁguration Appendix Conﬁguring phantom DNs Checking for existing phantom loopsConﬁguring a phantom superloop Creating a phantom DN LD 10 Creating a phantom DN Prompt ResponseCden CLS WTA UNR FTR Quickstart Guide