Manuals / Nortel Networks / Computer Equipment / Network Card

Nortel Networks NN44200-313 quick start HITACHI is a trademark of Hitachi Limited

Models: NN44200-313

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HITACHI is a trademark of Hitachi Limited.

LOGITECH is a trademark of Logitech, Inc.

LUCENT is a trademark of Lucent Technologies, Inc.

MATRA is a trademark of Matra Hachette.

MCAFFEE and NETSHIELD are trademarks of McAfee Associates, Inc. MYLEX is a trademark of Mylex Corporation.

NET2PHONE is a trademark of Net2Phone, Inc.

NETOPIA is a trademark of Netopia, Inc.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation. NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation. POWERQUEST is a trademark of PowerQuest Corporation.

PROMARK and RHOBOT are trademarks of DMI Promark, Inc.

QUICKTIME is a trademark of Apple Computer, In.

RADISYS is a trademark of Radisys Corporation.

ROLM is a trademark of Siemens ROLM Communications Inc.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SONY is a trademark of Sony Corporation.

SYBASE is a trademark of Sybase, Inc.

TEAC is a trademark of TEAC Corporation.

UNIX is a trademark of X/Open Company Limited.

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics. WINAMP is a trademark of Nullsoft, Inc.

WINRUNNER is a trademark of Mercury Interactive Corporation.

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Nortel Networks NN44200-313 quick start HITACHI is a trademark of Hitachi Limited, LOGITECH is a trademark of Logitech, Inc

Contents

Quickstart Guide NN44200-313Nortel CallPilot Document status Standard Document version Document date 19 May MATRA is a trademark of Matra Hachette HITACHI is a trademark of Hitachi LimitedLOGITECH is a trademark of Logitech, Inc LUCENT is a trademark of Lucent Technologies, IncPage CS 1000/M1 system status check ContentsHow to get help CallPilot 5.0 installationInstalling the CallPilot 5.0 image CallPilot server preinstallationCallPilot server installation CallPilot server testingGetting help from the Nortel Web site How to get helpGetting help over the phone from a Nortel Solutions Center Getting help from a specialist by using an Express Routing Code5.0 19 May Getting help through a Nortel distributor or reseller8 How to get help Nortel CallPilot Quickstart Guide NN44200-313 01.02 StandardRisk of injury by electric shock CallPilot 5.0 installationPrerequisites to CallPilot 5.0 installation DANGERCS 1000/M1 system status check tasks page CallPilot 5.0 installation tasksTime requirements CallPilot server preinstallation pageCallPilot server installation page CallPilot server conﬁguration page CallPilot server testing pageCopyright 2007-2008, Nortel Networks 12 CallPilot 5.0 installationNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 MayChecking the currently conﬁgured VAS IDs page CS 1000/M1 system status checkCS 1000/M1 system status check tasks Checking the current IP address of the PBX LD 117 pageStep Action Checking the current IP address of the PBX LDChecking the currently conﬁgured VAS IDs Checking the status of the ELAN connection to the PBX LD 48 pageStep Action Checking the ELAN interface status of the PBX LDEnabling the ELAN interface of the PBX LD Checking the status of the ELAN connection to the PBX LD5.0 19 May Step Action16 CS 1000/M1 system status check Nortel CallPilot Quickstart Guide NN44200-313 01.02 StandardConﬁguring system parameters LD 17 page CallPilot resource conﬁgurationCallPilot resource conﬁguration tasks Conﬁguring a new ELAN ID and VAS ID LD 17 pageConﬁguring a new ELAN ID and VAS ID LD Step Action18 CallPilot resource conﬁguration Conﬁguring system parameters LD Step ActionConﬁguring system parameters LD 17 Deﬁning CallPilot in the customer data block LD Step Action20 CallPilot resource conﬁguration 4 Enter the appropriate values as described in the following table to deﬁne Call Redirection. For prompts not listed in the following table, press Enter to accept the default Prompt Conﬁguring the Route Data Block LDLD 15 - Conﬁguring Integrated Services Digital Network Step ActionConﬁguring Automatic Call Distribution LD Step ActionConﬁguring Automatic Call Distribution LD 23 Conﬁguring the DFDN LD Step Action24 CallPilot resource conﬁguration Conﬁguring the CDN queue LD Step ActionConﬁguring the CDN queue LD the DFDN LD 23 page Conﬁguring ACD agents LDStep Action 26 CallPilot resource conﬁgurationProvisioning telephones LD Step ActionWTA UNR VCE MMA FLAX Prompt 2 Enter LD28 CallPilot resource conﬁguration LD 11 - Provisioning telephonesStep Action Enabling card slots LDSaving CS 1000/M1 changes LD Step Action30 CallPilot resource conﬁguration CallPilot server general description 600r CallPilot serverFront panel 32 CallPilot server general description Back panel1005r CallPilot server Front panel1005r CallPilot server Label 34 CallPilot server general description1005r CallPilot server - front panel 1005r CallPilot server - front panel LEDs and controlsDescription 1005r CallPilot server - back panel controls and featuresBack panel LabelNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard LabelDescription USB 0 dongle connects hereRecommended tools CallPilot server preinstallationPreparing the site CallPilot server preinstallation tasksConnecting to the network page Unpacking the server page Choosing a locationConnecting to the network Unpacking the serverStep Action monitor keyboard mouse USB modem Tandberg tape drive tapes SCSI cable Installing cables and grounds page Performing preboot checks page CallPilot server installationCallPilot server installation tasks Rack-mounting the server page Installing peripheral devices pageStep Action Installing peripheral devicesStep Action Installing cables and grounds1005r server - two power cords, redundant power supplies Continue with Performing preboot checks pagePerforming preboot checks Connecting the server to power and starting itStep Action 2 Turn on all peripheral devices Step ActionCallPilot server conﬁguration tasks Completing the Setup Wizard and installing PEPsCompleting the Setup Wizard and installing PEPs page CallPilot server conﬁguration4 Click Next A message appears, prompting you to install SUs and PEPs 6 On the Conﬁguration Wizard Welcome page, click Next Mailbox number PasswordRunning the Conﬁguration Wizard 5 On the Welcome to CallPilot Manager page, click Conﬁguration Wizardf. Leave the Channel Allocation conﬁgured as Multimedia a. Type the Computer namec. Type the Area Code and Country Code d. Type the LDAP search base 11 In the Multimedia Allocation page, click Nextd. For Customer LAN network interface card, select CLAN b. From the Application Name list, select Voice Messagingb. In the Language CD Location box, type Z a. For Equipment LAN network interface card, select ELANg. In the User Add Result page, click Add Another User Conﬁguring new mailboxes and additional tasks3 On the Welcome to CallPilot Manager page, click Add User a. From the Template Name list, select Regular User Templateb. From the Select a backup device list, select PrimaryServer- Tape a. From the Select a task list, select Review and schedule backupsb. Click Add Backup a. From the Select a backup type list, select Full System Backupc. In the Description box, type a relevant description of the backup Checking CallPilot connectivity and channels CallPilot server testingCallPilot server testing tasks Testing pcAnywhere using a remote PC pageStep Action Verifying that you can log on to mailboxes56 CallPilot server testing For example, pingStep Action Verifying that you can leave a messageVerifying that you can retrieve a message Verifying that each CallPilot channel is functioning correctlyTesting pcAnywhere using a remote PC Step ActionStep Action What is next? Administrator Guide NN44200-601 and CallPilot Manager online HelpThe following is a complete list of CallPilot 5.0 NTPs Copyright 2007-2008, Nortel Networks 60 CallPilot server testingNortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 MayAppendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 imageStep Action 5.0 19 May 8 Return to CallPilot server conﬁguration page62 Appendix Installing the CallPilot 5.0 image Nortel CallPilot Quickstart Guide NN44200-313 01.02 StandardStep Action Appendix Conﬁguring phantom DNsChecking for existing phantom loops Conﬁguring a phantom superloopCreating a phantom DN Step Action64 Appendix Conﬁguring phantom DNs Creating a phantom DN PromptResponse Nortel CallPilot Quickstart Guide