Preface 21

How to get help

If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

If you purchased a Nortel Networks service program, contact one of the following Nortel Networks Technical Solutions Centers:

Technical Solutions Center

Telephone

 

 

 

 

EMEA

(33)

(4)

92-966-968

 

 

 

North America

(800)

4NORTEL or (800) 466-7835

 

 

 

 

Asia Pacific

(61)

(2)

9927-8800

 

 

 

China

(800)

810-5000

 

 

 

 

 

An Express Routing Code (ERC) is available for many Nortel Networks products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your product or service, go to the www12.nortelnetworks.com/ URL and click ERC at the bottom of the page.

Using Optivity Switch Manager, Release 1.1.0.0

Page 21
Image 21
Nortel Networks Optivity Switch manual How to get help, Technical Solutions Center Telephone