Your machine receives faxes, but doesn’t print them | Oki 5780

Problem 21:

Your machine receives faxes, but doesn’t print them.

Solution:

Your machine may be out of paper.

Check the paper tray.

If empty, supply paper.

Your machine may be out of toner.

Check the display for a TONER LOW message. If displayed, replace the toner cartridge.

Your machine may need a new drum.

Check the display for a REPLACE IMAGE DRUM message.

If displayed, replace the image drum.

Your machine may be set to Answering Mode: Memory Reception Mode.

Change the Answering Mode to Auto Receive Mode [FAX].

See “Setting Basic Features, Setting the Answering Mode.”

Problem 22:

Your machine doesn’t print the Message Confirmation Report or the Message Confirmation Report doesn’t print the way you want it to.

Solution:

There are several options for the Message Confirmation Report. Make sure that these options are set the way you want them to be.

See “Reports, Message Confirmation Report.”

User’s Guide: English 233

Image 233

Oki 5780 manual Your machine receives faxes, but doesn’t print them

Contents

User’s Guide Web Site Contents Selecting Functions and Settings Programming Speed Dial Numbers Sending a Fax to Multiple Locations 115 Customizing Features and Operations 173 Reports 185 Options and Accessories 211 Index 240 Help and Helpful Hints What Does Help Do? Where is the Help Key?Help Key Function List Help List Relay Faxing Delayed TransmissionSaving Money Control Access to Your Machine Saving Time Dual AccessHelp Button Speed Dial Numbers Send a Fax and Save the Number Helpful Hints Quick Message Confirmation Report Recording Addresses and Passwords References Configuration ReportHelp and Function Lists Press Help and these lists print Telephone Directory Oki Data Web Site Introduction Features · Advanced memory transmission/reception features · 72-hour battery backup· Dual Access · Automatic answering mode detection · Closed network · Security Features· Large Paper Capacity · Fax forwarding Components Getting to Know Your MachineDisplay Panel One-Touch Keypad Settings and operations and navigating through Power SwitchManual Paper Feeder Tray Fold out for manual paper feed bypass paper tray Document Tray Extension Document Tray Line Jack AC Power Cord SocketBack Cover IEEE-1284 Parallel Port Toner Cartridge LED PrintheadImage Drum Unit Control Panel Keys and Indicators Enter Key Use this key to Alarm IndicatorShift Down Key Use this key to Type of Original Key Dark, Normal, Light indicator lights Resolution Key Photo, Ex.fine, Fine, STD indicator lightsHelp Key Clear Key Hook Key Redial KeySpeed Dial/Search Key Mail Key One-Touch Labels Stop KeyOne-Touch Keypad Latch to Second Panel Model Using One-Touch Keys for Dialing Using One-Touch Keys for SearchUsing One-Touch Keys for Programming One-Touch Keypad Unique Key One-Touch key #20 Alphabet Keys One-Touch keys #1-27, except #20Del Key One-Touch key #30 Caps Key One-Touch key #31 Other Plus Key One-Touch key #39Pause Key One-Touch key #40 One-Touch Keys, Second Panel Accessing Signal Tones Installation Installation Hints Safety Toner Cartridge and Image Drum Handling Operation and Maintenance Emergency First Aid Where to Install Your Fax MachineGetting Started Unpacking Power cord Telephone line cord Document Stacker Setting Up Your Fax Machine User’s Guide English Installing the Toner Cartridge Stops Cover is firmly closed Attaching the Document Stacker Connecting to the Telephone Line Telephone Connecting Optional External DevicesHandset Answering Machine and Telephone Connecting PowerAnswering Machine Loading Paper Okifax 5780/5980 Selecting Functions and Settings Primary Menu Functions Menu Structure Function Options SettingsNavigating the Function Menu Setting Features Using the Help KeyStep Access Speed Access Using Step Access Press Menu/Exit Using Speed AccessExample Speed Access Numbers by Type Speed Access NumbersClock Adjustment ID/Password Programming Machine Settings Report Options Dial Options Incoming Options LAN Options for Internet Fax 89 EX.FINE Mode Setting the Language Setting Basic FeaturesSetting the Date and Time Setting the TSI/CSI Setting Your Fax Machine’s IDSetting the Sender ID Sender ID List of Modes Setting the Answering ModeProcedure Telephone/Fax Mode T/F Auto Receive Mode FAXManual Receive Mode TEL Memory Reception Mode MEM Telephone Answering Device Mode TAD PC Fax Mode PC Forwarding Mode FWD Setting Dial and Incoming Call Parameters Dial and Incoming Call Parameter SettingsDial Parameter Settings Redial Tries Dial Tone Detect Auto StartBusy Tone Detect Tone/Pulse MF/DP PBX Line Tone MF Duration FLASH/EARTH/NORMAL Remote Receive Incoming Call ParametersIncoming Ring Continuous Tone PC/FAX Switch Buzzer Volume Monitor VolumeOther Basic Parameters User Language Relay Print Paper-Size Setting’ST Paper Size ’ND Paper Size Backup File TX Some countries Connecting to a PBX Clearing the PBX Dial Prefix Entering a PBX Dial Prefix Types of Speed Dials Programming Speed Dial Numbers One-Touch Speed Dials User’s Guide English Digit Speed Dial Numbers Or 3-Digit Speed DialsGroup Faxing Name Programming InstructionsCollect Information Alternate Telephone Number ALT# Primary Telephone Number LOC#Communications Speed Echo Protection State Other Keys Program the InformationNumeric Keypad Unique Key Caps Key One-Touch key #31 Alphabet Keys #1-27, except #20Unique Key One Touch key #20 Space Key One Touch key #36 See next Programming a Speed Dial One-Touch Speed Dial Numbers are spaces 01 to xx where xx =Press to select Location Program Digit Speed Dial Numbers are the remaining spaces Select Communication Speed, press Enter Clearing a Speed Dial Using Clear General Basic FaxingDocument Guidelines Single Page Specifications Multiple Page Specifications Loading Documents Contrast Resolution Sending a Fax Procedure Press the Speed Dial/Search key Using An External Telephone Using the Search FunctionUsing the Numeric Keypad Closed Network Setting a Closed NetworkRejecting Unsolicited Fax Messages Power Outage Report Power Failures Location Display Messages Real-Time Dialing Basic Faxing SituationsRedialing Confirming Results Receiving Faxes Manually Stopping a Transmission No Toner Reception No Paper Reception Receiving Faxes to Memory When Are Faxes Received to Memory? Memory Message Limitations When Are Memory Messages Printed? Printing the Active Memory Files Report Active Memory Files Report Printing Messages Stored in Memory Canceling Messages Stored in Memory Power Outage Report Messages in Memory and Power Losses What You Can Do While Making Copies Dual Access What You Can Do While Sending a Fax What You Can Do While Receiving a Fax To Make Copies Making Copies Manual Paper Feeder Face Up Stacking/Face Down Stacking If the lever is set for face up, faxing is disabled Group vs. Broadcast Sending a Fax to Multiple Locations Broadcast Fax Group Fax Group Faxing What is a Group Fax? Group. Press Enter Programming a Group At Select Locationss. Press Enter Deleting Groups Sending a Fax to a Group Menu 1GROUP TX Delayed TX Delayed Batch TX By Name Finding a Group ScrollingPress the Speed Dial Search key By Number Group Directory Report Finding a Group Name Enter 1-ST Char Using Speed Dial/Search Broadcasting What is a Broadcast Fax? Sending a Broadcast Fax Deleting a Location from a Broadcast Fax Advanced Operations Keys 31 through Delayed Fax vs. Delayed Batch What is Delayed Faxing? Delayed Faxing Delayed TX shows Select Locations on the display Sending a Delayed Fax Display shows Communication Cancel Canceling Delayed Transmissions Program the Delayed Batch Destination Number Delayed Batch Transmission Setting the Batch TX Time Function Load the documents Press toselectDelayed Batch TX. Press EnterPress Menu/Exit key to enter the menu Enter the Speed Dial number of the desired location Display shows Cancel Communication Canceling Delayed Batch Transmissions Sending a Priority TX Priority Transmission Confidential Faxes Programming Personal Confidential Mailboxes Creating a Personal Confidential Mailbox To change a password Changing a Password At Close Box?, press Enter Closing a MailboxTo close a mailbox To send a confidential fax Sending Confidential Faxes Receiving Confidential Faxes Confidential Reception Report Knowing You’ve Received a Confidential FaxPrinting Confidential Faxes Deleting Confidential Faxes When Box No. =XX Conf Printing displays, press Stop Set a Forwarding Number Call Forwarding Press to select Fax Auto Receive Mode Set the Auto Answer Mode to FWDClear Forwarding Mode Setting a Paper/Toner Error Forwarding Number Forward on Paper/Toner Error General Information Backup File TXActivate Backup File TX /Set the Password Program Backup Recipient Relay Faxing Relay Password Using Your Machine as a Relay Initiating StationRelay Group Numbers Relay Key Station Hub Programming the Relay Report Number Contact Number for Relay Broadcast Report Relay Broadcast Report Initiating a Relay Broadcast Okifax 5980 only Using Your Machine as a Relay Key Station Hub Create the Destination Groups Program the Destination Numbers Create the Relay Broadcast Mailbox includes Relay Password Relay Entry Report Speed Dial Key Information Status of Relay Broadcast Report Printing the Relay Fax at the Hub Okifax 5780/5980 Memory Polling Explanation of Polling Transmission TypesFeeder Document Tray Polling Memory Polling Bulletin Display shows Waiting to be Polled Feeder Document Tray PollingTo set document tray polling Memory Polling Setting Memory Polling Memory Polling Bulletin Create a Polling Mailbox Bulletin Msg. in Mem displays Set Bulletin PollingPress Enter to select Bulletin Poll Box Printing Polling Documents in Memory User’s Guide English Display shows Memory Poll Cancel? Cancelling Polled Faxes in MemoryPrinting Faxes Polled into Memory Press toselectPrint Memory Poll. PressEnter Printing a Configuration Report Customizing Features and OperationsIdentifying Current Settings Enter Changing Operation FunctionsChanging Operation Functions Remote Diagnosis Transmission TX Mode DefaultList of Operation Functions Instant Dial Memory Full SaveSet to on Set to OFF Sender ID Department CodeECM Function Pulse Dial Type Pulse Dial RatePulse Make Ratio Ring Response Timer PrgCNG Count Distinctive Ring Setting Distinctive Ring Setting a Memory Password Memory PasswordCancelling a Registered Password Invalid Password displays Department Code To use a Department Code To cancel a Department CodeTo set a Department Code Long Document Scanning/Transmission Service Function SettingsTime/Date Print TSI Print Understanding Reports ReportsPrinting Reports Printing a Message Confirmation Report Automatically Generated List of ReportsPrinted from the Menu Printing the Activity Report Activity Report Printing the Active Memory Files Report Active Memory Files Report Printing the Broadcast Confirmation Report Broadcast Confirmation Report Printing the Telephone Directory Telephone Directory Printing the Group Directory Group Directory Report Printing the Configuration Report Configuration Report Report Print Printing the Function ListHelp Box Information Printing the Personal Box List Personal Box List Printing the Relay Entry Report Relay Entry Report Printing the Message Confirmation Report Message Confirmation Report MCF Single-Loc Message Confirmation Report OptionsMCF Multi-Loc Image in MCF Confidential Reception Report Power Outage ReportBroadcast Entry Report Result Codes Codes Used in Reports Rjam Communication Codes Cleaning the Scanner Path Maintenance Toner Yield Replacing the Toner Cartridge Okifax 5780/5980 User’s Guide English Okifax 5780/5980 Image Drum Yield Replacing the Image Drum Image Drum Replacement Procedure User’s Guide English To reset the image drum counter Resetting the Drum Counter Obtaining Options and Accessories Part Numbers Internet Support Problem SolvingGeneral Information To print a cleaning Printing a CleaningCleaning page process Clearing a Document Jam Clearing a Printing Paper Jam User’s Guide English Okifax 5780/5980 Error Messages Normal Display in Standby ModeDisplay Panel Messages 1414 FAX Document JAM Confirm and Stop For Printer Alarm Printer Alarm Refer to User Guide Counters Accessing the Print/Scan CountersResetting the Image Drum Counter Problem List of Problems Your machine does not answer the phone or receive faxes Solution Problem Your documents jam Display shows a communication error You keep getting reports you do not want Image received on your machine was very poor Your machine does not answer the phone or receive faxes Your machine will not poll a remote fax machine Your received faxes sometimes look distorted Your machine receives faxes, but doesn’t print them Latin America Shipping Your MachineUnited States and Canada Dialing Specifications Memory General Consumables Scanning Paper Handling Physical Dimensions Electrical Environmental Index Symbols 132 No response when keys are Earth FCC Page Page Normal Page PBX Resolution Key Unique Key 31, 35, 85 Printing the Relay Fax 198 Code Scanning Restrict Access Service Function Settings 184 235 Speed TEL TSI/CSI