Administrative Tasks, Investigating Phone Warnings | Polycom 500

Chapter 5: Administrative Tasks

If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks.

Investigating Phone Warnings

If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar, as shown next. The warning icon lets you know that your phone has one or more issues that you should know about. You can view details about the issues from the Warnings screen.

To view a detailed list of phone issues:

Tap Settings from Home view, and tap Status > Diagnostics > Warnings.

The Warnings screen displays (as shown next), listing any phone issues.

After you view the phone warnings, you can tap Clear Icon to remove the warning icon from the status bar. The warning will still display in the Warnings list until the phone issue is fixed.

Each time your phone has a warning that you haven’t viewed, the Warning icon displays.

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Polycom 500 manual Administrative Tasks, Investigating Phone Warnings

Contents

Polycom VVX Business Media Phone Patent Information Trademark InformationDisclaimer Limitation of Liability Contents Using Buddy Lists Setting Up and Managing Conference CallsResponding to Incoming Calls During Calls Receiving PTT Broadcasts When You’re Not in an Active Call Logging into Phones Polycom Limited Warranty and Limitation LiabilityPlacing Calls from Phones that are in the Logged-Out State Locking the Phone End-User License Agreement for Polycom Software 103 Page Who Should Read this Guide How to Use this Guide Conventions Used in this Guide Disabled Related Documents Web Info Accessing Phone Guides Phone Keys and Hardware Getting Started Web Info Additional Phone Hardware Phone Views Home View Troubleshooting Why Can’t I Access a Certain View? User Tip Displaying Home View Icons Lines View Calls View Active Call ViewDark green Active call User Tip Navigating Back to Calls View Icon Description Understanding Phone Icons and Status Indicators If you want to… Do this… Navigating Your Phone Interface Encoding Options Entering Data and Updating Fields To use the onscreen keyboard Using the Onscreen Keyboard Using the Dialpad Keys on the Phone Console To clean the touchscreen Cleaning the Touchscreen Configuring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneRegistering the Phone Web Info Using the Utility To access the Web Configuration Utility for your phone About Your Phone’s Call-Handling Capabilities Using Basic Features Troubleshooting Why Doesn’t the Speakerphone Work? User Tip Making the Headset the Default Call PathAnswering Calls Answering Another Call Answering Calls Automatically Answering on a Shared Line Managing Multiple Calls Calling from the Dialer Placing Calls Placing Calls from Favorites, Lists, and Directories User Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer To call from the Recent Calls list To call from your Favorites list Redialing NumbersTo call from your Directory To redial a number Web Info More Information About Headsets Using HeadsetsTroubleshooting Why Doesn’t My Headset Work with My Phone? Ending Calls Responding to Incoming Calls Enabling Headset Memory ModeIgnoring Incoming Calls To ignore or silence a call Rejecting Incoming Calls During CallsForwarding Incoming Calls to Another Party To reject an incoming call Transferring Calls Holding CallsTo hold a call To resume a held call To set up a conference call Setting Up and Managing Conference CallsUser Tip How to Quickly Set Up a Conference To perform a blind transfer Holding and Resuming Conference Calls Ending Conference CallsSplitting Conference Calls into Two Held Calls Changing the Way Calls are Answered Managing Conference Call ParticipantsTo manage a conference call participant Forwarding All Calls to Another Party To disable call forwardingTo forward all calls to another party User Tip Call Forwarding on a Call-by-Call Basis Tap Auto Divert, and tap Enabled Using Do Not DisturbRejecting Calls from a Contact Diverting Calls from a Contact to Another Party Using Do Not Disturb with Multiple Lines To listen to voicemail messages Listening to Voicemail Timesaver Quickly Accessing Recent Calls Recent CallsTo view Recent Calls To manage a call record To customize the listTo clear certain calls from the list To view your Contact Directory Working with Your Contact Directory To search for a contact To view contact informationTo dial a contact To add a contact To update a contact’s information To delete a contact Working with a Corporate DirectoryTo view the Corporate Directory To search the Corporate Directory Updating the Incoming Call Ringtone Controlling What is HeardTo dial a Corporate Directory contact To add a contact to your local Contact Directory Changing the Ringer Volume Changing the Speaker VolumeChoosing Where You Hear Sound Effects Updating a Contact’s Ringtone Managing Favorites To see your Favorites from Home or Lines view To see your Favorites listTo make a contact a Favorite Add to Favorites Working with Shared Lines To reorder your FavoritesTo delete a Favorite Using Basic Features Page Using Buddy Lists Using Advanced Features To update your presence setting Updating Your Presence SettingManaging Buddies Updating Your Buddy List User Tip How to Access Your Blocked and Watcher Lists To update your Buddy listBlocking Contacts from Viewing Your Status To block or unblock a contact from viewing your status Monitoring Buddies Timesaver How to Quickly Unblock a Contact To monitor buddies from… Do this… Integrating with Microsoft Lync Server Adding Buddies to Your Buddy List To add a buddy to your Buddies listTo delete a buddy from your Buddies list Web Info How Do I Attach a USB Flash Drive to My Phone? Recording Calls Polycom VVX 500 Business Media Phone User Guide Web Info Supported USB Flash Drives To record a call To pause and resume a recording To record a conference Playing Recorded Calls Using the Browser Entering Information in the Main Browser Navigating the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Tap End PTTTimesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts Replying to PTT Broadcasts Changing Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Ending PTT Broadcasts Group Paging Mode Allowing PTT Broadcasts to Play During Active CallsSending and Receiving Pages Timesaver Automatically Sending a To send a Adjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Using the Calendar Updating Paging Group SubscriptionsAllowing Pages to Play During Active Calls Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore? Troubleshooting Why Doesn’t the Calendar Display? Navigating Month ViewNavigating Day View Working with Meeting Reminders Navigating Meeting View Troubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder Using Your Computer’s Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneWeb Info Where is the USB Port on My Phone? To join a meeting from Meeting view To quit Polycom Desktop Connector Starting and Stopping Polycom Desktop Connector Press this on your keyboard… To do this on your phone… Using a USB Keyboard with Your Phone Logging In and Out of a Phone Logging into Phones Placing Calls from Phones that are in the Logged-Out State To log in to a phoneTo log out of a phone Changing Your Password To change your user passwordLocking the Phone Locking and Unlocking Your Phone About Your User PasswordTo lock your phone Timesaver a Quick Way to Lock Your Phone Calling and Answering from a Locked Phone Accessing Features with Your Login Credentials Troubleshooting What Happens if I Can’t Access Features? Page Changing the Time and Date Display Changing the Language on Your Phone Changing the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background Picture To change the background picture Using One of Your Own Pictures as the Background Picture To set up a screen saver of your pictures Setting Up Screen SaversUser Tip Using Your Phone as a Digital Picture Frame Displaying Screen Savers Interrupting and Disabling Screen Savers Tap Screen Saver, and tap Enabled Using the Phone as a Picture Frame Using Power-Saving Mode Changing Timeouts User Tip Determining Which Idle Timeout AppliesChanging Your Office Hours Polycom VVX 500 Business Media Phone User Guide Investigating Phone Warnings Administrative Tasks To update your phone’s configuration Updating Phone ConfigurationRestarting the Phone To restart the phone Testing Phone Hardware Page Polycom Limited Warranty and Limitation Liability Service AgreementsGoverning Law Limitations of Liability Exclusions Warranty Exclusive Installation Instructions Safety and CompliancePart 15 FCC Rules Class B Digital Device or Peripheral Plugs Acts as Disconnect Device Industry Canada ICCE and Vcci Mark CE Mark R & TTE Directive EU only 101 Echo Cancellation Recommended Operating Ambient TemperaturesRussian Compliance New Zealand Telepermit End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA